I had booked the hotel by going through their website in may 2012. I contacted Mr. Ranjan Lama,who in turn explained me the booking rules and then I deposited the requisite value in their bank account and was confirmed the booking by return mail on the same day. I stayed for 3 days from 22/12/2012 to 25/12/2012 in room no - 3, probably the best room in the hotel. I requested Mr. Lama to allot me room no - 3 only while requesting for the booking, which he gladly confirmed. During September 2012, I again contacted Mr. Lama for a pick up car from Bagdogra Airport via Mirik Lake to the hotel. I requested to allot me an Innova car, which was again confirmed by Mr. Lama and Mr. Gailly(all car bookings are controlled by him). My stay at the hotel was very memorable. Rooms are very big and clean( cleaned every day),views are best from the windows ! Food available at the restaurant was really good and was served utmost hygienically unlike other renowned restaurants in Darjeeling. Breakfast served daily was very good. Even at the day of my check out on 25/12/2012, I was served breakfast by 7.30 am well before their normal breakfast start hours. I would simply love to recommend this hotel to all. I would love to stay at this hotel again and again.