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“Pathetic Service and Clueless Staff. Absolute not value for money”
Review of Hotel Anand Palace

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Hotel Anand Palace
Ranked #48 of 97 Hotels in Darjeeling
Mumbai (Bombay), India
1 review
“Pathetic Service and Clueless Staff. Absolute not value for money”
Reviewed May 31, 2012

I was forced to stay in this hotel for one night as my originally booked Hotel was overbooked. Though Anand Palace confirmed Super delux room they ended up providing a basic room (so called delux). Front desk staff look helpless and clueless. Service is absoutely pathetic. On 2 occastion housekeeping did not turn up to shift our luggage and we ended up doing the same on our own. Dining room is badly maintained. Table cloths are dirty and sticky. Hotel is located in a narrow lane with no parking. Too much of a trouble loading and unloading the luggage. The only positive about the hotels is the Rooms (only super delux rooms). For the amount of money charged for 1 night it is absolutely waste of money.

  • Stayed May 2012, traveled with family
    • Value
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Helpful?
Thank Travelhunter_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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83 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • French first
  • Any
English first
Hyderabad, India
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 20, 2012

it was a good place to stay at anand palace which i booked through a travel agent after watching the same on internet,the only problem was for parking of vehicle otherwise the staff was good food was scumptous and was very near to the market,toilet was clean and rooms were spacious it was one of the best hotels i have stayed so far

Room Tip: rooms are clean and hygenic at 4th floor
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  • Stayed May 2012, traveled with family
    • Value
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Helpful?
1 Thank jagdishdarak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyderabad, India
Level Contributor
321 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 212 helpful votes
Reviewed April 15, 2012

Hotel Anand Palace, Darjeeling. West Bengal.
While returning from our Sikkim trip we visited Darjeeling. We stayed in this hotel for 2 nights. It is one of the best hotels I stayed so far. The reception staff as well as other staff is very cooperative and helpful. Always ready to answer all our questions and give advices for our sightseeing. Rooms are very spacious and bath rooms are clean and well maintained. There is good ventilation. Every room is provided with clean linen and contained a flat TV. The hotel is well maintained and it is comparatively new (I was told it is only 4years old). Throughout the lobbies and verandahs lot of potted plants with beautiful flowers were kept which is very eye catching. Room service is excellent and very fast. The food is average. However plenty of restaurants are around this hotel which serves varieties of food. The location is also good. The hotel is close to main road and near the head post office. Best place to stay while visiting Darjeeling. Though there is insuffiicent parking in the hotel (as is the case with all the other hotels in Darjeeling being a hilly area) facility is available with the Bigbazar parking which is very close by. Lots of shops around the hotel made my shopping very easy and not spending time in Conveyance . I would definitely recommend this hotel to any traveler who wants to stay in Darjeeling.

Room Tip: All most all rooms are good and same.
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  • Stayed April 2012, traveled with family
    • Value
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Helpful?
1 Thank Usha65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fremont, California
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 30, 2012

I was in Darjeeling from 24 Jan 2012 till 26 Jan 2012 and stayed in this hotel. Firstly the hotel is in a cramped place. No car park available. Rooms are good. Bathroom/Toilet is not that clean, but is manageable. They claim 24 hrs hot water, but actually they have limited time period for it (morning 2 hrs and evening 2 hrs). Room service is also Ok. Staff is not at all polite (this is where I get mad). They charged INR 150 for heaters. My room didn't had hot water and it took them almost 2 hours to find the problem but could not solve it. At last they provided us with couple of hot water buckets from the other room. Only good point about this hotel is it is just adjacent to Big Bazaar and Inox and near to the Mall road.

  • Stayed January 2012, traveled with friends
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Helpful?
1 Thank Abhishek G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Darjeeling hotels

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 1, 2012

Filthy rooms, rude and ill-mannered staff, stayed here for two nights which were no less than a nightmare. People going to Darjeeling please avoid this hotel.

  • Stayed December 2011
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Helpful?
2 Thank Docmandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangalore, Karnataka, India
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed December 13, 2011

We stayed there for 2 N in Nov ... Rooms were ok. Food was good. Well maintained hotel. There was no proper parking facilities. Hotel was close to market and comfortable but location was not so good as it was bit crowded.

I can say its a Average hotel but food was really good.

  • Stayed November 2011, traveled as a couple
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Helpful?
1 Thank DeepaKarthik20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chandigarh, India
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 14, 2011

Had been to Anand palace after visiting Gangtok.We had very good experience in hotel at Gangtok.But it was terrible to be at Anand palace.It is average hotel with very unhygienic food.We had room at third floor.Room service was very bad.Washrooms were in very bad condition.Hotel staff was so-so kind.Staff does not know how to attend customers.Only lobbies were decorated and nice to sit.Rooms are not renovated properly.It is a suggestion to change your mind if you are thinking to book this hotel.

  • Stayed November 2011, traveled with family
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Helpful?
2 Thank Suman51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Anand Palace

Property: Hotel Anand Palace
Address: 5 Hotel Anand Palace Dr S M Das Road, Darjeeling 734101, India
Location: India > West Bengal > Darjeeling District > Darjeeling
Amenities:
Bar / Lounge Business Center with Internet Access Children Activities (Kid / Family Friendly) Restaurant
Hotel Style:
Ranked #48 of 97 Hotels in Darjeeling
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hotel Anand Palace 2.5*
Number of rooms: 60
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