After staying in few other hotels in Chennai, i felt great when i went back to Residency last week. The hotel General Manager, Charles, had left a nice note for me in my room welcoming me back. He even joined for breakfast next morning which is a clear sign of "customer first" concept. I was surprised to see the changes in the room like a ipod docking station, wooden floors,few changes in the shower area and nice lamp shades. Breakfast was as usual lip smacking. Felt good to be back. Thanks guys. Keep up the good work. Suresh
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