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“Horrible Experience, never go to this hotel”

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Regenta Central Deccan
Ranked #80 of 415 Hotels in Chennai (Madras)
Reviewed March 6, 2014

I had stayed at this hotel earlier it was a decent experience, nothing great, the location was good but nothing terrible either, so wanted to give it another shot. Boy was i wrong!!!

This is by far the most horrible bloody experience i had at any hotel. It started out by the front desk telling me that the checkout time listed on my voucher from clear trip is not valid. They made me checkout at 10 AM when the check out time was 11: 55 as per the voucher. They said that it was because of us check in in early. This in my opinion is ridiculous, they need not allow me an early check in if the room is not available. The room was available and hence the early check in. I had also specifically asked for an early check in and a late check out. It was printed on my clear trip voucher. In all my travels never have i been forced to check out early when the hotel offers an early check in.

Next comes a rusted nail sticking out of the floor in my room. Did i metion it was rusted. While walking in my room, it cut open a 1.5 inch long gash on the sole of my foot. It was deep and it bled profusely allover my room. This left me with blood all over the room. The hotel did not have a doctor on call and the guy who came to help with the wound was some maintenence kid. How would he know how to take care of the wound? We managed to stem the flow of blood with wads of cotton and bandages. I had realised by now that i would have to get a shot of tetanus to ward of any possible infection. Great, i have just been forced to find time to go to a clinic and get this taken care of.

In addition to the above there was a cupboard that would never close, there was something wrong with the magnet on the cupboard. The maintenence guy who came stuck a paper onit to keep it closed, which promptly came off when the door was opened again. This cupboard was stark in the middle of the room, there was no way arounnd the open door.

The wifi was patchy and i had to argue for 30 mins to get the complememtary break fast as per my voucher. All of this has been escalated to John the manager @ Deccan Plaza.

Final words: Never stay at deccan plaza. Never period.

  • Stayed: March 2014, traveled as a couple
    • Value
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Review collected in partnership with Cleartrip
2  Thank Sachith Chandy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
deccanchennai, Front Office Manager at Regenta Central Deccan, responded to this reviewResponded March 18, 2014

Dear Reviewer,

Greetings from Hotel Deccan Plaza!!!

It was both our privilege and pleasure to have you staying with us during your recent visit to Chennai.

Firstly we accept our sincere apologies for being unable to meet up to your expectations during your stay with us. We deeply regret for the inconvenience caused to you in our services pointed like needs improvement of our (complaints). At the same time I am grateful to you for having pointed out the lapse in our services.

Based on the nature of your feedback, we shall rectify the problems soon and we are confident of delivering the service standard that you are accustomed to. Such feedback from discerning guests like you gives us valuable insight in improving our services and facilities.

We at Hotel Deccan Plaza sincerely look forward to your stay with us. We do hope this highly irregular experience will not deprive us at your continuous patronage.

With Warm Regards,

John Irudhaya Raj. M
Front Office Manager
Email: fom@deccanhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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138 - 144 of 254 reviews

Reviewed February 18, 2014

We had booked a room and a conference hall and what a bad experience we had. The rooms were unclean, no working air-condition, no hot water in the bathroom. Despite requesting a few times, nothing was fixed. The food was the worst we have ever eaten. Dry, hard roti, Tastless noodles, color water rasam, bad service guys behind the counter to serve food.
Nothing is good about this place. Even the breakfast was cold and idlis which is a south Indian quintessential breakfast was awful.
The hotel recommended us a photographer and decorator who seem clueless. The photographer took pictures of the floor (really?!), vases etc and gave us 500 pictures!!!. The decorator decorated the hall for a 5 year old birthday party when we had requested him for a anniversary celebrations. The colors and designs we had given were no where close to implementation. When asked to redo, he just sent a unprofessional text message that he is busy!!! What jerks. I would not recommend this hotel, the food or their recommendations. Do not waste your time and money on this place, pay a bit higher and you will have peace of mind and worth your money spent.

If I could give this place a -ve star rating, i would probably do that.

Room Tip: Nothing is good about this place. Even the breakfast was cold and idlis which is a south Indian quin...
See more room tips
  • Stayed: February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank NinaRao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
deccanchennai, Front Office Manager at Regenta Central Deccan, responded to this reviewResponded March 4, 2014

Dear Reviewer,

We thank you for checking-in with us and sharing your experience.

We are glad to note that you enjoyed your stay with us and found our services at par with your expectations. We endeavor to offer opulent comfort and utmost luxury to our guests to make their stay distinct. It is a delight for us to know that you thoroughly enjoyed dining and recreational facilities offered by The Deccan Plaza, Chennai.

Your review is a testimony of the discreet services and good facilities on offer at The Deccan Plaza; we thank you once again for the review and await your next visit to Chennai.

We look forward to welcoming you to the Deccan Plaza, Chennai.

Stay well,

John Irudhaya Raj.M
Front Office Manager
fom@deccanhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 18, 2014

Unfortunately i have to stay in Deccan plaza for two days. Rooms are good and breakfast is average. I had a very bad experience with the room service. i requested for plain plate and cutlery, after 30mins when i dialed to room service they said will be sent in 1 min. again after 15mins i dialed in again the response was funny, they said sent just now sent. My last try to room service dialed again after 15mins response was just now sent. Out of frustration i went to reception and told then the same. Response was "There is a marriage reception going on and there is no staff to attend room guest". I shouted at them and he went to kitchen and send plates and sutlery to my room. All these time my little daughter was crying out of hunger.
If someone is planning to stay in deccan plaza check with then if they have any function on the same day, if so then please avoid otherwise dont place any order with room service.

  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Thank aravindvikraman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
deccanchennai, Front Office Manager at Regenta Central Deccan, responded to this reviewResponded March 4, 2014

Dear Reviewer,

We thank you for checking-in with us and sharing your experience.

We are glad to note that you enjoyed your stay with us and found our services at par with your expectations. We endeavor to offer opulent comfort and utmost luxury to our guests to make their stay distinct. It is a delight for us to know that you thoroughly enjoyed dining and recreational facilities offered by The Deccan Plaza, Chennai.

Your review is a testimony of the discreet services and good facilities on offer at The Deccan Plaza; we thank you once again for the review and await your next visit to Chennai.

We look forward to welcoming you to the Deccan Plaza, Chennai.

Stay well,

John Irudhaya Raj.M
Front Office Manager
fom@deccanhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 6, 2014

We stayed here for one night and i don't know where to start, our stay was appalling. We checked in at about 6:30 and since there are 5 of us we asked for an extra bed in one of our rooms. We got to got to our floor (3rd). And the carpet looked like it hadn't been cleaned since the dinosaurs roamed the earth. The room smelt like sewage. The staff were irresponsive and didn't clean the carpet despite 10-12 asks. When the extra bed that we had asked for came, two staff came in to our room with a floor mattress. After some stern worded scoldings they gave us what we wanted. When we asked for an extra towel a KID who couldn't be older than 12 came up with the towel, they were hiring children?! All in all it was not a good stay, hardly any staff spoke english and it is a place you can stay in if you couldn't care less.

Room Tip: Nothing on the third floor and they to not be a road facing room
See more room tips
  • Stayed: February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank the_eggward_muffin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
deccanchennai, Front Office Manager at Regenta Central Deccan, responded to this reviewResponded March 4, 2014

Dear Reviewer,

We thank you for checking-in with us and sharing your experience.

We are glad to note that you enjoyed your stay with us and found our services at par with your expectations. We endeavor to offer opulent comfort and utmost luxury to our guests to make their stay distinct. It is a delight for us to know that you thoroughly enjoyed dining and recreational facilities offered by The Deccan Plaza, Chennai.

Your review is a testimony of the discreet services and good facilities on offer at The Deccan Plaza; we thank you once again for the review and await your next visit to Chennai.

We look forward to welcoming you to the Deccan Plaza, Chennai.

Stay well,

John Irudhaya Raj.M
Front Office Manager
fom@deccanhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 5, 2014

The hotel must have been very good in the starting days. Now it seems it is slowly deteriorating. The rooms are good and toilets are ok. The restaurant serves only vegetarian food. Staff is good, cooperative and served me food even at midnight though the restaurant was just closing. The breakfast is typically the south Indian Cuisine and very tasty. The hotel is good but you will not get the feel of vacation and is good for short official stay.

  • Stayed: December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank PK36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
deccanchennai, Front Office Manager at Regenta Central Deccan, responded to this reviewResponded March 4, 2014

Dear Reviewer,

We thank you for checking-in with us and sharing your experience.

We are glad to note that you enjoyed your stay with us and found our services at par with your expectations. We endeavor to offer opulent comfort and utmost luxury to our guests to make their stay distinct. It is a delight for us to know that you thoroughly enjoyed dining and recreational facilities offered by The Deccan Plaza, Chennai.

Your review is a testimony of the discreet services and good facilities on offer at The Deccan Plaza; we thank you once again for the review and await your next visit to Chennai.

We look forward to welcoming you to the Deccan Plaza, Chennai.

Stay well,

John Irudhaya Raj.M
Front Office Manager
fom@deccanhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 28, 2014

The hotel is located at Royapettah near to Marina Beach and US consulate. 45 Minute drive from Airport. The rooms were neat and spacious. The bathroom was neat. Hotel has a health club. Hotel only serves vegetarian food. Foods were served quickly. Staffs very courteous and helpful. Ideal for a sort stay of 2 to 3 days.

  • Stayed: January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank MANU P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
deccanchennai, Front Office Manager at Regenta Central Deccan, responded to this reviewResponded March 4, 2014

Dear Reviewer,

We thank you for checking-in with us and sharing your experience.

We are glad to note that you enjoyed your stay with us and found our services at par with your expectations. We endeavor to offer opulent comfort and utmost luxury to our guests to make their stay distinct. It is a delight for us to know that you thoroughly enjoyed dining and recreational facilities offered by The Deccan Plaza, Chennai.

Your review is a testimony of the discreet services and good facilities on offer at The Deccan Plaza; we thank you once again for the review and await your next visit to Chennai.

We look forward to welcoming you to the Deccan Plaza, Chennai.

Stay well,

John Irudhaya Raj.M
Front Office Manager
fom@deccanhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2014

We stayed in Days Inn Deccan Plaza over the weekend for 1 night. This is good for one night stay I would say. Since its very close to RK Salai, its very convenient location wise. The room was spacious enough and was clean. The bathrooms were ok too. The room we stayed had quite a noisy AC which they tried to reduce little bit by repairing it.
There is ample parking space which is also a big advantage.
The towels were not very clean I could sense.. It had that old blackish tinge and we were better off using our own. The buffet breakfast had a decent spread and the south Indian varieties were decent. 100% Veg restaurant.

Overall would say good bet for one night stay

  • Stayed: January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Archana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
deccanchennai, Front Office Manager at Regenta Central Deccan, responded to this reviewResponded March 4, 2014

Dear Reviewer,

We thank you for checking-in with us and sharing your experience.

We are glad to note that you enjoyed your stay with us and found our services at par with your expectations. We endeavor to offer opulent comfort and utmost luxury to our guests to make their stay distinct. It is a delight for us to know that you thoroughly enjoyed dining and recreational facilities offered by The Deccan Plaza, Chennai.

Your review is a testimony of the discreet services and good facilities on offer at The Deccan Plaza; we thank you once again for the review and await your next visit to Chennai.

We look forward to welcoming you to the Deccan Plaza, Chennai.

Stay well,

John Irudhaya Raj.M
Front Office Manager
fom@deccanhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Regenta Central Deccan

Address: 36 Royapettah High Road, Chennai (Madras) 600014, India (Formerly Deccan Plaza Hotels)
Location: India > Tamil Nadu > Chennai District > Chennai (Madras) > Royapettah
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #80 of 415 Hotels in Chennai (Madras)
Price Range: $46 - $65 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Regenta Central Deccan 3*
Number of rooms: 93
Official Description (provided by the hotel):
Regenta Central Deccan is a unique, excellently appointed hotel situated in perhaps the most central part of the sprawling city of Chennai. The hotel is very close to US Consulate,The hotel offers an excellent vantage point for holiday, business or professional stay. With 93 well-appointed rooms' spreads on 9 floors, courteous staff with well-known southern hospitality and one restaurant with delicious, fresh food, Deccan will make your stay as comfortable and memorable one. Banquet and convention Banquet and convention halls are Ajanta, Ellora, Royal, Majestic and Designate Board Room magnificently designed banquet halls and a board room with seating capacities ranging from 15 to 1000 pax. Acoustically excellent designs, with lavishly appointed interiors, Deccan has held several noteworthy events in these halls. ... more   less 
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Also Known As:
Days Inn Deccan Plaza Hotel Chennai (Madras)
Chennai Days Inn
Deccan Plaza Days Inn

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