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“Extremely hard mattress”

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Regenta Central Deccan
Ranked #77 of 397 Hotels in Chennai (Madras)
Lausanne, Switzerland
Level 3 Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Extremely hard mattress”
Reviewed September 14, 2012

A nice hotel, with big rooms and a great breakfast buffet included. The mattress was extremely hard. The wi-fi was not working, but there was a computer connected to the web for the guests in the hall.

  • Stayed August 2012, traveled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Matteo S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
deccanchennai, Front Office Manager at Regenta Central Deccan, responded to this review, March 18, 2014
Dear Reviewer,

Greetings from Hotel Deccan Plaza!!!

It was both our privilege and pleasure to have you staying with us during your recent visit to Chennai.

Firstly we accept our sincere apologies for being unable to meet up to your expectations during your stay with us. We deeply regret for the inconvenience caused to you in our services pointed like needs improvement of our (complaints). At the same time I am grateful to you for having pointed out the lapse in our services.

Based on the nature of your feedback, we shall rectify the problems soon and we are confident of delivering the service standard that you are accustomed to. Such feedback from discerning guests like you gives us valuable insight in improving our services and facilities.

We at Hotel Deccan Plaza sincerely look forward to your stay with us. We do hope this highly irregular experience will not deprive us at your continuous patronage.

With Warm Regards,

John Irudhaya Raj. M
Front Office Manager
Email: fom@deccanhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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244 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
Bengaluru, India
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 11, 2012

My first impression of this hotel wasn't so good when the receptionist could direct me properly to reach the hotel. However from there it was only up.

Location: Very convenient for people visiting VFS Offices (US, Australia, Germany, Denmark, Italy etc).

Check-In: Very quick and couple of signatures and we are done. The bellboy clearly explained everything about the room

Room: Was very well lit and spacious. Bed was big enough to accommodate me, my wife and our 6 month old. The room was pretty clean and seemed well maintained.

Facilities: Room service was a bit slow and house keeping response was poor.

Food: Only veg and slightly expensive when ordered to the room. The breakfast buffet was sumptuous though.

Check-Out: Prompt and was done in 5 minutes

It may not be the best but for the money charged it was definitely more than what we hoped for. I would definitely recommend this for others who want to have a short stay in center of Chennai.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Keere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
deccanchennai, Front Office Manager at Regenta Central Deccan, responded to this review, March 18, 2014
Dear Reviewer,

We thank you for checking-in with us and sharing your experience.

We are glad to note that you enjoyed your stay with us and found our services at par with your expectations. We endeavour to offer opulent comfort and utmost luxury to our guests to make their stay distinct. It is a delight for us to know that you thoroughly enjoyed dining and recreational facilities offered by The Deccan Plaza, Chennai.

Your review is a testimony of the discreet services and good facilities on offer at The Deccan Plaza; we thank you once again for the review and await your next visit to Chennai.

We look forward to welcoming you to the Deccan Plaza, Chennai.

Stay well,

John Irudhaya Raj.M
Front Office Manager
fom@deccanhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vadodara, India
Level 5 Contributor
76 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed September 2, 2012

I stayed in the hotel for 2 nights.My local collegue had recommended this hotel which has only vegetarian food cooked & served,& I also got a good deal thru' a travel portal.I found it has an Excellent location ,nice elevation,cordial & caring staff.,Good pure vegetarian breakfast.I feel that it is certainly value for money by Chennai's prevailing hotel tariff .I would like to come & stay again.

Room Tip: take the room with window facing the rear side of the hotel at the highest level,for even better si...
See more room tips
  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ravindev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
deccanchennai, Front Office Manager at Regenta Central Deccan, responded to this review, March 18, 2014
Dear Reviewer,

We thank you for checking-in with us and sharing your experience.

We are glad to note that you enjoyed your stay with us and found our services at par with your expectations. We endeavour to offer opulent comfort and utmost luxury to our guests to make their stay distinct. It is a delight for us to know that you thoroughly enjoyed dining and recreational facilities offered by The Deccan Plaza, Chennai.

Your review is a testimony of the discreet services and good facilities on offer at The Deccan Plaza; we thank you once again for the review and await your next visit to Chennai.

We look forward to welcoming you to the Deccan Plaza, Chennai.

Stay well,

John Irudhaya Raj.M
Front Office Manager
fom@deccanhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
usa
Level 5 Contributor
66 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed August 19, 2012

Where should I start.

The 15 minutes it took to check me in, or the 45 minutes it took for the front desk to check in my friends? the two beers I ordered from room service, one was delivered with out a bottle opener. The second came 15 minutes later. the coke that went undelivered for 15 minutes in their restaurant. The internet wifi they were charging for that neither me nor my friend could log onto.

My favorite though was the noxious fumes. the hotel decided to renovate some of the floors yet still rent out the rooms. When we check in, half a dozen workers buzzed in the hallways near 8pm. they were painting the halls, but not with traditional paint, but some sort of noxious varnish.

We asked for the manger to come up to the room. Very nice and pleasant, but added no value. We explained that the fumes were causing headaches. he directed the workers to cease their work, ehich they did at 9pm. Of course, they were back at their jobs at 9am the next morning.

the same manager checked me out the next day, and said he "looked forward to seeing us again".

I shook my head in bewilderment. I then reviewed all of the challnges we entertained at his hotel and asked him why in the world why would we ever come back to his hotel again.

h

Room Tip: dont stay at this hotel
See more room tips
Stayed August 2012, traveled with friends
Helpful?
Thank rmgsafari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
deccanchennai, Front Office Manager at Regenta Central Deccan, responded to this review, March 18, 2014
Dear Reviewer,

Greetings from Hotel Deccan Plaza!!!

It was both our privilege and pleasure to have you staying with us during your recent visit to Chennai.

Firstly we accept our sincere apologies for being unable to meet up to your expectations during your stay with us. We deeply regret for the inconvenience caused to you in our services pointed like needs improvement of our (complaints). At the same time I am grateful to you for having pointed out the lapse in our services.

Based on the nature of your feedback, we shall rectify the problems soon and we are confident of delivering the service standard that you are accustomed to. Such feedback from discerning guests like you gives us valuable insight in improving our services and facilities.

We at Hotel Deccan Plaza sincerely look forward to your stay with us. We do hope this highly irregular experience will not deprive us at your continuous patronage.

With Warm Regards,

John Irudhaya Raj. M
Front Office Manager
Email: fom@deccanhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Chennai (Madras) hotels

Bengaluru, India
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 14, 2012

We stayed in this hotel for 2 days. Location is the big plus for them. They have reasonable amount of parking (when we went basement parking was closed due to work). Very polite staff; always with a smile. Fastest checkout, I checked out in under 5mins. Room was cleaned well on the second day as good as a fresh checkin. Room/Bathroom were reasonably spacious, clean. We liked it.

Breakfast was just ok; liked their hot dosa's more than other stuff. Didn't bother to have food there otherwise (price was slightly on the higher side). Pure Veg! Didn't know earlier. No Hot water!! This was the biggest pain. We landed there and couldn't take bath. I had to complain multiple times and after an hour, one guy came with a bucket full of hot water. The next day it was slightly warm, but that was it. No one bothered or solved this issue. We just had to use the warm water. They also didn't take any feedback from the guests when we checked out; not even a casual question!

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank agerald
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
deccanchennai, Front Office Manager at Regenta Central Deccan, responded to this review, March 18, 2014
Dear Reviewer,

We thank you for checking-in with us and sharing your experience.

We are glad to note that you enjoyed your stay with us and found our services at par with your expectations. We endeavour to offer opulent comfort and utmost luxury to our guests to make their stay distinct. It is a delight for us to know that you thoroughly enjoyed dining and recreational facilities offered by The Deccan Plaza, Chennai.

Your review is a testimony of the discreet services and good facilities on offer at The Deccan Plaza; we thank you once again for the review and await your next visit to Chennai.

We look forward to welcoming you to the Deccan Plaza, Chennai.

Stay well,

John Irudhaya Raj.M
Front Office Manager
fom@deccanhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hjorring, Denmark
1 review
Reviewed August 7, 2012

We chose this hotel primarily for its location. Right at the centre of the city you'll have access to almost everything. One huge problem with the hotel was the food. The taste was so ordinary and the morning breakfast was so awful. Moreover it's a vegetarian hotel which we didn't knew it when booked. The unexpected surprIse was the service of the house keeping. Our room was cleaned every single day and on top of that they provided unlimited mineral water bottles. If the hotel can change its chef or may be hire a chef in the first place the stay would have been worth for the money

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vijai D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
deccanchennai, Front Office Manager at Regenta Central Deccan, responded to this review, March 18, 2014
Dear Reviewer,

We thank you for checking-in with us and sharing your experience.

We are glad to note that you enjoyed your stay with us and found our services at par with your expectations. We endeavour to offer opulent comfort and utmost luxury to our guests to make their stay distinct. It is a delight for us to know that you thoroughly enjoyed dining and recreational facilities offered by The Deccan Plaza, Chennai.

Your review is a testimony of the discreet services and good facilities on offer at The Deccan Plaza; we thank you once again for the review and await your next visit to Chennai.

We look forward to welcoming you to the Deccan Plaza, Chennai.

Stay well,

John Irudhaya Raj.M
Front Office Manager
fom@deccanhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level 6 Contributor
194 reviews
124 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
Reviewed July 12, 2012

Stayed for One night. The location is very good.The lobby is large and decently done up. The rooms are fairly large and are elegantly done up. Over all the rooms are clean with clean bedsheets and linen. Rooms are centrally air-conditioned, have LCD TV with set top box. The toilets are besides being fairly of good size are clean with modern fittings and all toiletries. The service is good. The food is of good quality especially the buffet dinner. The breakfast is all veterinarian with good variety.The hotel has a business center, health club and a decent bar. Wi-fi is also available. Staff including at the reception is courteous and helpful, no complaints. Over all a good hotel.

Room Tip: Ask for a room on higher floor, 6th or above for a good view
See more room tips
  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Haresh W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
deccanchennai, Front Office Manager at Regenta Central Deccan, responded to this review, March 18, 2014
Dear Reviewer,

We thank you for checking-in with us and sharing your experience.

We are glad to note that you enjoyed your stay with us and found our services at par with your expectations. We endeavour to offer opulent comfort and utmost luxury to our guests to make their stay distinct. It is a delight for us to know that you thoroughly enjoyed dining and recreational facilities offered by The Deccan Plaza, Chennai.

Your review is a testimony of the discreet services and good facilities on offer at The Deccan Plaza; we thank you once again for the review and await your next visit to Chennai.

We look forward to welcoming you to the Deccan Plaza, Chennai.

Stay well,

John Irudhaya Raj.M
Front Office Manager
fom@deccanhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Regenta Central Deccan

Property: Regenta Central Deccan
Address: 36 Royapettah High Road, Chennai (Madras) 600014, India (Formerly Deccan Plaza Hotels)
Location: India > Tamil Nadu > Chennai District > Chennai (Madras)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #77 of 397 Hotels in Chennai (Madras)
Price Range (Based on Average Rates): $
Hotel Class:3 star — Regenta Central Deccan 3*
Number of rooms: 93
Official Description (provided by the hotel):
Regenta Central Deccan is a unique, excellently appointed hotel situated in perhaps the most central part of the sprawling city of Chennai. The hotel is very close to US Consulate,The hotel offers an excellent vantage point for holiday, business or professional stay. With 93 well-appointed rooms' spreads on 9 floors, courteous staff with well-known southern hospitality and one restaurant with delicious, fresh food, Deccan will make your stay as comfortable and memorable one. Banquet and convention Banquet and convention halls are Ajanta, Ellora, Royal, Majestic and Designate Board Room magnificently designed banquet halls and a board room with seating capacities ranging from 15 to 1000 pax. Acoustically excellent designs, with lavishly appointed interiors, Deccan has held several noteworthy events in these halls. ... more   less 
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Also Known As:
Days Inn Deccan Plaza Hotel Chennai (Madras)
Chennai Days Inn
Deccan Plaza Days Inn

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