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Traveler rating
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18 - 23 of 1,434 reviews
Reviewed 4 weeks ago

The hotels services, rooms and food is of excellent quality and the ambiance is beautiful. There is a good range of options for restaurants and food. The facilities work well and the communication about practical things works perfectly.

Obviously there will be more hotels that provide all these facilities. But there is one big difference that makes this hotel more special as others of their kind. And that is their heart. The staff in the diverse departments is not only friendly but really putting an effort. Not only to service, but to contact the guests. In doing so they go beyond service attititude, it is a heart’s attitude. Where jokes and personal stories and sharing is happening, just like you would do with friends. So even tough it is a big hotel it feels like a small family where you are very much welcomed to be part of this heartfelt ambiance.

For example, we were invited to a free cocktail party on the rooftop where we ended up talking with guests and staff alike, about backgrounds, hobbies, marriage and what not. After sharing all that informally, their was a community feel, not only with the staff but also with other guests as they no longer where strangers to each other.

This kind of communing you cannot put into a Value of money that you pay. for the experience that I had was of a hotel with a heart. Or better: a community in a hotel setting. Thank you

Date of stay: January 2020
    • Location
    • Sleep Quality
    • Service
Thank mheynen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GauravMagoo, Manager at The Raintree Hotel, St.Mary's, responded to this reviewResponded 4 weeks ago

Dear guest, Vanakkam! Thank you for sharing this positive review with us. We are glad that you had an overall positive experience in our hotel and had a great time during your stay with us. Thank you once again for your compliments and we look forward to welcoming you back at The Raintree, St. Mary's Road, Chennai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We choosed for our honey moon a road trip around Tamil Nadu with a Royal enfied. Driving up to Ponduchey and around. Went back the channai to travl to Andaman island. Each 3 times we choosed raintree hotel where we pent really good time in a very clean and professionnal hotel. Staff is really helpfull and kinfd. We really appricate our 3 stays. And specail attention of all staff

Date of stay: January 2020
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank frankfO1846JS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GauravMagoo, Manager at The Raintree Hotel, St.Mary's, responded to this reviewResponded 4 weeks ago

Dear guest, Vanakkam! Thank you for sharing this positive review with us. We are glad that you had an overall positive experience in our hotel and had a great time during your stay with us. Thank you once again for your compliments and we look forward to welcoming you back at The Raintree, St. Mary's Road, Chennai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

This was my longest stay ever in a Hotel (3 months)
RainTree are the best in business. Provides excellent service and utmost care for the guest.
Top class ambience and location
Staffs are really impressive with their attitude and takes immediate action on guest's problems.
Food is comparatively good, but could have been better as I belong to Chennai so I had expected more south Indian flavor. But cant complain much.

OVERALL IT WAS A PLEASURE STAY.

Date of stay: January 2020
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank RamK1503
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GauravMagoo, Manager at The Raintree Hotel, St.Mary's, responded to this reviewResponded 4 weeks ago

Dear guest, Vanakkam! Thank you for sharing this positive review with us. We are glad that you had an overall positive experience in our hotel and had a great time during your stay with us. Thank you once again for your compliments and we look forward to welcoming you back at The Raintree, St. Mary's Road, Chennai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

Mouth watering sauces, that pickled pineapple entree,beautiful dimsums and the most amazing service.

Loved the ambience as well. This is our first visit and we look forward to trying the rest of their menu

Date of stay: January 2020
Trip type: Traveled with family
Thank psiyer08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GauravMagoo, General Manager at The Raintree Hotel, St.Mary's, responded to this reviewResponded 4 weeks ago

Dear Guest,

Vanakkam!

It was a pleasure having you stay with us at The Raintree, St.Mary’s Road. We thank you for sparing your valuable time to evaluate our product and services.

We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.

Your generous indication of our performance is a source of inspiration to our staff and this encourages us to achieve even higher standards of service. I will also pass your kind words of praise to our team members.

We look forward to the pleasure of your continued visits and assure you of our best attention at all times

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

On a personal trip to southern India. The hotel was recommended. Rooms large, clean and comfortable. The breakfast buffet is large and accommodating every ethnic taste. Roof top restaurant affords a view of the city. Pool is on the roof.

Date of stay: January 2020
    • Value
    • Rooms
Thank mantamoon3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GauravMagoo, General Manager at The Raintree Hotel, St.Mary's, responded to this reviewResponded 4 weeks ago

Dear Guest,

Vanakkam!

It was a pleasure having you stay with us at The Raintree, St.Mary’s Road. We thank you for sparing your valuable time to evaluate our product and services.

We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.

Your generous indication of our performance is a source of inspiration to our staff and this encourages us to achieve even higher standards of service. I will also pass your kind words of praise to our team members.

We look forward to the pleasure of your continued visits and assure you of our best attention at all times

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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