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“Nice Good Hotel” 4 of 5 bubbles
Review of The Raintree Hotel, St.Mary's

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The Raintree Hotel, St.Mary's
Ranked #4 of 386 Hotels in Chennai (Madras)
Certificate of Excellence
Chennai (Madras), India
Level Contributor
158 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Nice Good Hotel”
4 of 5 bubbles Reviewed December 11, 2012

this is a nice good hotel in chennai. this is an eco green hotel. rooms are good for comfortable stay. food is excellant. service is ok though not excellant.centrally located and easy to commute any part of the city. located in a calm posh residential area

  • Stayed December 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank chettiyappan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RajeshGM, General Manager at The Raintree Hotel, St.Mary's, responded to this review, December 12, 2012
Dear Guest,

Vanakkam !

Thank you for sharing your experience from your recent stay at The Raintree, St. Mary's Road. It was indeed a great pleasure to have you stay with us.

Your feedback has been shared with all the concerned team member's, it was quite unfortunate that our service aspect of your stay did not match up to your expectations .

We would endeavor to improve our services and it would be added help if you could identify any moments/situations you remember from your stay that needed corrections so it would assist us in training our team.

You may please write to me at gm.stmarys@raintreehotels.com for your continued patronage and looking ahead to your return at The Raintree Hotel, St. Mary's Road.

Best Regards,
RG
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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820 reviews from our community

Traveler rating
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    17
    5
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (143)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Gurugram (Gurgaon), India
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 bubbles Reviewed December 7, 2012

The staff is extremely courteous. The service (mostly) is prompt. The food is good.

The room was not very clean - there was dust all around in the room. The corners had not been cleaned for ages. Mosquitoes gave me company though the night.

The front office staff tries to behave over-smart. I had not made a reservation in advance, and had to negotiate the room tariff. There were different versions and contradictory positions that the staff took before agreeing on the tariff. In the end, I just paid whatever they asked for....I was having a bad day, and it was only a night's stay.

Don't think I am going back...

Room Tip: Please avoid if you can.
See more room tips
  • Stayed December 2012, traveled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ritesh K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RajeshGM, General Manager at The Raintree Hotel, St.Mary's, responded to this review, December 10, 2012
Dear Ritesh_rk,

Vanakkam !

Thank you for sharing your experience from your recent stay at The Raintree, St. Mary's Road. It was indeed a great pleasure to have you stay with us.

Your feedback has been shared with all the concerned team member's, it was quite unfortunate that our services did not meet your expectations in certain areas.

We deeply regret the feelings you have expressed and sincerely hope you would consider us worthy of another chance.

In closing we would urge you not to judge us solely based on this visit and look forward to welcome you back and make your stay a memorable one.

You may write to me at gm.stmarys@raintreehotels.com for your continued patronage of The Raintree, St. Mary's Road and I will personally facilitate your stay.

Best Regards,

Rajesh Gopalakrishnan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai (Madras), India
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed December 7, 2012

...yes because I m staying @ Raintree Hotel since more than a year!.it is very homey,clean,bright ,location wise very central.The staffs are very friendly,reverential and helpful.it has 3 different style of restaurants that they all serving delicious food in a pleasent ambience,Chef Peter,Chef Tamil are so creative ,they are a food artist.The Roof Bar has one of the most beautiful green views together with sea scene.It has a good size of swimming pool on the top floor which I love the most!..without hesitation,very recommendable,pleasent stay to all!

  • Stayed January 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Figan U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RajeshGM, General Manager at The Raintree Hotel, St.Mary's, responded to this review, December 12, 2012
Dear Ms Figan,
Vanakkam !!

It is our great pleasure to have you as part of our family and so nice of you to let us know of your feelings on your stay at The Raintree at St Mary's Road on Trip Adivsor .
Thank you for your motivating review, we are way too glad to know that you are thoroughly enjoying your stay with us.
we would be delighted to share your review with our team who would be equally proud of their efforts.
We look forward to you continued patronage at your own home in Chennai.

Advance Merry Christmas and Happy New year,
Keep smiling
Best Regards,

RG
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Camarillo, California
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed December 5, 2012 via mobile

Have just enjoyed two week stay at Raintree and cannot say enough about this wonderful hotel. You will not find a better staff anywhere I'm sure! From the reception to every one in the three excellent restaurants to the housekeeping staff to the parking area crew everyone was so pleasant and helpful. The rooms are clean and beds are comfortable- we were on 5th floor and heard no noise from Havana at all. In two weeks time- things are bound to happen and needs will arise but the staff's sincere and quick responses made any issue minor. This is a fabulously run hotel- I highly recommend to all!

  • Stayed November 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Downdog125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RajeshGM, General Manager at The Raintree Hotel, St.Mary's, responded to this review, December 10, 2012
Dear Downdog125,

Vanakkam !

Thank you for your motivating review, we are way too glad to know that you have thoroughly enjoyed your stay with us.

We are extremely encouraged to know that we have delivered good and effecient service.

Look forward to Welcoming you soon at The Raintree, St. Mary's Road.

Best Regards,

Rajesh Gopalakrishnan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed December 1, 2012

satyed one day at this hotel . buffet lunch and breakfast was good. they also have a dance floor at the basement. people who like to shake may enjoy that too. staff is very friendly and helpful. wifi speed was acceptable. lobby is bit small and car parking is bit difficult

  • Stayed November 2012, traveled solo
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank sajan z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
raintree18, General Manager at The Raintree Hotel, St.Mary's, responded to this review, December 5, 2012
Dear sajan Z,

Vanakkam !

Thank you for your kind review, your words of appreciation shall go a long way to motivate us to continue to deliver a high level of service.

Look forward to welcoming you back again at The Raintree Hotel, St.Mary's Road

Best Regards,

Rajesh Gopalakrishnan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
38 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed November 27, 2012

We stayed here only for 1 night in Chennai and it was very comfortable and relaxing hotel to stay in. The food is very good in the restaurants and the buffet is elaborated with many options. The staff is very pleasant and attentive and always greet you with a smile. The roof top bar is very good and the view is incredible. The restauarnts are very brightly coloured and the lighting is a little too bright for my taste. Overall a good experience and would love to come back again.

  • Stayed October 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LANS04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
raintree18, Manager at The Raintree Hotel, St.Mary's, responded to this review, December 5, 2012
Dear LANS04,

Vanakkam !

Thank you so much for spending time to post your feedback.

We are glad to have met your expectations and appreciate your gesture for recommending us.

Look forward to welcoming you again at The Raintree, St.Mary's Road.

Best Regards,

Rajesh Gopalakrishnan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai (Madras), India
1 review
5 of 5 bubbles Reviewed November 20, 2012

We had the wonderful experience in getting the best out of everything when we had the opportunity to conduct group conference in Raintree Hotel at St. Marys Road, Chennai. All the 3 conference Halls we have taken were in excellent condition and the arrangements were absolutely perfect to our expectations. Hats off to the entire team who were with us and helping us as though it was their party. Never experienced such warm, pleasant and utmost hospitality from other hotels we had seen.

The rooms were well maintained and we could find anything wrong through out our stay and have no hesitation to recommend to any corporates / companies or individuals to choose this hotel for their comfortable stay / meetings whatsoever. Cheers to the entire team!

Room Tip: Almost all the rooms are excellent and the whole ambiance is awesome.
See more room tips
  • Stayed October 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank seen770
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
raintree18, Manager at The Raintree Hotel, St.Mary's, responded to this review, November 25, 2012
Dear Seen770,

Vanakkam !

Thank you for taking the time to provide your valuable feedback on your experience at The Raintree, St. Mary’s Road. We are immensely pleased to learn that you and your team had a successful conference and enjoyed your stay. We much appreciate your recommendation of our hotel to others.

We hope that you will continue to be a frequent patron to The Raintree, St. Mary’s Road.

Best Regards,

Swapna Nair
Accommodation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Raintree Hotel, St.Mary's

Property: The Raintree Hotel, St.Mary's
Address: 120 St. Marys Road | Alwarpet, Chennai (Madras) 600018, India
Location: India > Tamil Nadu > Chennai District > Chennai (Madras)
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Chennai (Madras)
#3 Romantic Hotel in Chennai (Madras)
#4 Luxury Hotel in Chennai (Madras)
#5 Family Hotel in Chennai (Madras)
#6 Business Hotel in Chennai (Madras)
#38 Best Value Hotel in Chennai (Madras)
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — The Raintree Hotel, St.Mary's 4.5*
Number of rooms: 108
Official Description (provided by the hotel):
Five star hotel with 108 state-of-art rooms including 2 suites, swimming pool, gym and health spa. The best "Eco friendly" hotel in South India. ... more   less 
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Also Known As:
The Raintree Hotel, St.Mary`s Hotel Chennai (Madras)
Rain Tree Hotel
The Rain Tree Hotel Chennai

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