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“Very clean and Bright Hotel”

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The Raintree Hotel, St.Mary's
Ranked #5 of 398 Hotels in Chennai (Madras)
Certificate of Excellence
New Delhi, India
Level 5 Contributor
38 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Very clean and Bright Hotel”
Reviewed November 27, 2012

We stayed here only for 1 night in Chennai and it was very comfortable and relaxing hotel to stay in. The food is very good in the restaurants and the buffet is elaborated with many options. The staff is very pleasant and attentive and always greet you with a smile. The roof top bar is very good and the view is incredible. The restauarnts are very brightly coloured and the lighting is a little too bright for my taste. Overall a good experience and would love to come back again.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LANS04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
raintree18, Manager at The Raintree Hotel, St.Mary's, responded to this review, December 5, 2012
Dear LANS04,

Vanakkam !

Thank you so much for spending time to post your feedback.

We are glad to have met your expectations and appreciate your gesture for recommending us.

Look forward to welcoming you again at The Raintree, St.Mary's Road.

Best Regards,

Rajesh Gopalakrishnan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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881 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (152)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Chennai (Madras), India
1 review
Reviewed November 20, 2012

We had the wonderful experience in getting the best out of everything when we had the opportunity to conduct group conference in Raintree Hotel at St. Marys Road, Chennai. All the 3 conference Halls we have taken were in excellent condition and the arrangements were absolutely perfect to our expectations. Hats off to the entire team who were with us and helping us as though it was their party. Never experienced such warm, pleasant and utmost hospitality from other hotels we had seen.

The rooms were well maintained and we could find anything wrong through out our stay and have no hesitation to recommend to any corporates / companies or individuals to choose this hotel for their comfortable stay / meetings whatsoever. Cheers to the entire team!

Room Tip: Almost all the rooms are excellent and the whole ambiance is awesome.
See more room tips
  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank seen770
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
raintree18, Manager at The Raintree Hotel, St.Mary's, responded to this review, November 25, 2012
Dear Seen770,

Vanakkam !

Thank you for taking the time to provide your valuable feedback on your experience at The Raintree, St. Mary’s Road. We are immensely pleased to learn that you and your team had a successful conference and enjoyed your stay. We much appreciate your recommendation of our hotel to others.

We hope that you will continue to be a frequent patron to The Raintree, St. Mary’s Road.

Best Regards,

Swapna Nair
Accommodation Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Copenhagen
Level 5 Contributor
71 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed November 18, 2012

Well located hotel in green surroundings. The roof top is beautiful but unfortunately the day we were there it rained cats and dogs, therefore we could not use the roof top restaurant or the pool. The check in was fast and efficient. The rooms are decent size with clean bathrooms and plenty of toiletteries. We ate dinner at the buffet restaurant and really liked the service and the food. There is a good variety between Indian, Thai and Pan-European food. The only thing that stands out at this hotel is the good and polite service at the restaurant and bar. Rest is all well-functioning and decent.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SupremeSerendipity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
raintree18, Manager at The Raintree Hotel, St.Mary's, responded to this review, November 19, 2012
Dear SupremeSerendipity,

Vanakkam !

We are indeed very glad to know that you have enjoyed your stay with us at The Raintree, St. Mary's Road.

We would like to extend our sincerest gratitude in reponse to your positive comments, which serves as a great motivation to all of us.

Look forward to welcoming you soon at The Raintree, St. Mary's Road.

Best Regards,

Swapna Nair
Accommodation Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level 4 Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed November 16, 2012

We stayed here the night of our wedding. The room was modern and comfortable with a reaIly nice view. It was funny because my parents live right across the street and we could see their home when we looked out of the window! They had a surprise wedding cake waiting for us (I am sure my dad pushed for it when he booked our room!!). We had dinner at their rooftop restaurant, the food was very good and we were able to get a table soon in spite of not having a reservation. The complimentary breakfast was good too with a lot of variety.

Stayed December 2011, traveled as a couple
Helpful?
Thank meg g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
raintree18, Manager at The Raintree Hotel, St.Mary's, responded to this review, November 19, 2012
Dear Meghna G,

Vanakkam !

We wish you all the health and happiness on your wedding.

We are delighted to know that our services met your expectations, indeed this inspires us to strive for greater level of excellence.

Look forward to welcoming you soon at The Raintree, St. Mary's Road.

Best Regards,

Swapna Nair
Accommodation Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coimbatore, India
Level 4 Contributor
39 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed November 13, 2012

This is my second time at this hotel, and I left with a bad taste in my mouth and throat (literally). I asked for a non-smoking room during the reservation and while checking in. After a brief private conversation with someone, the receptionist told me that she is giving me a non-smoking room, however, the "air conditioning is being checked", and I was told to wait for about 15 minutes. When I finally made it to the room, it was obvious that the room was NOT a non-smoking room, and all they had done was remove the ashtray. When I came down to the reception to complain, the lady had the nerve to defend this by claiming that in addition to removing the ashtray, they had used a air-freshener. Obviously, these moves do not make a room a non-smoking room. When I made some noise, they actually moved me to a non-smoking room the next day, claiming that non-smoking rooms were sold out the previous day. I would definitely have appreciated honesty in this case, and makes me wonder what else they lie to customers about. Apart from this, the overall service is good, and so is the food. I have visited Chennai twice since then, and have consciously avoided this hotel.

Stayed September 2012, traveled on business
Helpful?
Thank suresh_2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
raintree18, Manager at The Raintree Hotel, St.Mary's, responded to this review, November 13, 2012
Dear Suresh_2000,

Vanakkam !

Thank you for sharing your experience from your recent stay at The Raintree, St. Mary's Road.

Please do accept our sincere apologies for not having met your expectations and the inconvenience caused. The feedback has been shared with the team members and assure that we will take all necessary measures to improvise on the areas of concern as highlighted by you. I really thank you for bringing this to our notice and welcome your feedback in this regards as your feedback helps us in enhancing our service levels and exceeding the guests expectations .

Look forward to Welcoming you soon at The Raintree, St. Mary's Road.

Best Regards,

Swapna Nair
Accommodation Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
Reviewed November 3, 2012

Swapna.

I enjoyed staying with you at the Raintree Hotel and shall be returning to stay with you again at your hotel when I return to Chennai hopefully before Christmas.

The Chinese Restaurant and its cuisine was fabulous!!

My best regards,

Jon Field

Stayed November 2012, traveled on business
Helpful?
Thank Jon F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
raintree18, Manager at The Raintree Hotel, St.Mary's, responded to this review, November 4, 2012
Dear Jon F,

Vanakkam !

Thank you for sharing your experience through Tripadvisor.

Our team is delighted to note that we exceeded your expectations and that you will stay with us during all your visit to Chennai.

Your feedback motivates us to achieve greater heights of excellence.


The team and I, look forward to welcoming you back to The Raintree, St.Mary's Road.

Best Regards,

Swapna Nair
Accommodation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodbury, New York
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed November 2, 2012

service was terrific at raintree, from the front desk to housekeeping, room service and restaurant staff, i felt very taken care of. there was never a wait to get what you needed and the staff consistently checked in to make sure all was well in a professional and friendly way. i had a great corner room on the 6th floor, lovely and spacious with free wifi in the room, not always easy to find in india, so it was a welcome amenity. swapna one of the managers made my stay an excellent one, offering restaurant, shopping, and sightseeing suggestions, patiently answering my questions and always being readily available for any help she could offer. the location was convenient and the restaurants served great food, dont miss the one on the rooftop right next to the pool. i will go back next visit!

  • Stayed October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ewneu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
raintree18, Manager at The Raintree Hotel, St.Mary's, responded to this review, November 4, 2012
Dear ewneu,

Vanakkam !

Thank you for your wonderful feedback, we are more than glad to know that our services were up to your expectations.

I have shared your feedback with all my team and have conveyed your ample compliments to them for whom it is a great source of inspiration.

My team and I forward to welcoming you back to The Raintree, St. Mary's Road.

Best Regards,

Swapna Nair
Accommodation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Raintree Hotel, St.Mary's

Property: The Raintree Hotel, St.Mary's
Address: 120 St. Marys Road | Alwarpet, Chennai (Madras) 600018, India
Location: India > Tamil Nadu > Chennai District > Chennai (Madras)
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Chennai (Madras)
#3 Romantic Hotel in Chennai (Madras)
#5 Luxury Hotel in Chennai (Madras)
#5 Family Hotel in Chennai (Madras)
#6 Business Hotel in Chennai (Madras)
#30 Best Value Hotel in Chennai (Madras)
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — The Raintree Hotel, St.Mary's 4.5*
Number of rooms: 108
Official Description (provided by the hotel):
Five star hotel with 108 state-of-art rooms including 2 suites, swimming pool, gym and health spa. The best "Eco friendly" hotel in South India. ... more   less 
Reservation Options:
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Also Known As:
The Raintree Hotel, St.Mary`s Hotel Chennai (Madras)
Rain Tree Hotel
The Rain Tree Hotel Chennai

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