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“Renovations making it very noisy”

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Comfort Inn Marina Towers
Ranked #151 of 397 Hotels in Chennai (Madras)
New Delhi, India
Level 5 Contributor
72 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Renovations making it very noisy”
Reviewed January 20, 2013

The Hotel has been taken over by Ramada Inn and you have to ask for rooms that are renovated otherwise you get a room that is poor in quality. The renovated rooms are also having teething problems with showers not working properly and taps being noisy but they are way better than other rooms.

Room Tip: Ask for renovated rooms.
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank maafihabibi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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114 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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English first
Assam, India
Level 4 Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 7, 2012

I stayed there with my family from 21st Oct to 23rd. Location is excellent. Rooms are big and well furnished. Restaurant and the breakfast are excellent, but the bar is terrible with dirty tables here and there. I found the room service reasonably good, but the people at the reception counter could have been little swift, and at least with a smile as they took nearly 30 minutes for check in.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank partha_sarma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Italy
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 24, 2012

The first impression it's been a dirty room, especially the bathroom. Hair everywhere.
The in dinning room service terrible. I wait for 1 hour to have a simple steak with french fries. The secon day I waited for 40min for a cheeseburger. And that efectively wasn't a cheese burger.

During the night I've been stung by mosquito several times, due to the fact it's impossible to seal the room from outside air inlet.

I asked for regular laudry service at 9am in the mornig. At my return in roon, I found my clothes closed in the laundry bag. No folded, not pressed, and.... not washed. But the bill was delivered...

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marco P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prakash C, Manager at Comfort Inn Marina Towers, responded to this review, December 6, 2012
Dear Guest,

While it is always been our endeavour to make our guests experience a memorable stay, we do acknowledge that it did not happen with you. Please accept our sincere apologies.
We wish to assure you that what you had experienced is not our usual standard. Please be assured that we have taken every measure to avoid recurrence of such instances. We sincerely hope that you would come back and stay with us to experience the difference. We would love to welcome you back and put a smile on your face.

Warm Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Chennai (Madras) hotels

Bengaluru, India
Level 4 Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed November 21, 2012

My father and I shared a Suite in this hotel from 15th to 18th November 2012.

The suite was huge. However, the bathroom was badly designed. The button to flush the toilet was wierd and I got my finger stuck in it quite badly.

When we checked in, they said the room wasnt ready and made us wait for 15 minutes. This was after a long road journey from Bangalore.

On the second day, they didnt bother cleaning the room or bathroom. Only when my father made a fuss did they clean it. On the plus side, the manager did send a plate of fruits as an apologetic gesture.

The third day, they cleaned the room but didnt give any towels. We had to call them and ask for it.

They gave only 2 small bottles of water per day. Any extra water was charged at Rs. 80/- per bottle. Atrocious pricing. It's just goddamn drinking water. I hate it when hotels rip off their "guests" by charging so much for drinking water.

The bed was too soft and I wasnt able to get comfortable at all.

All in all, we werent too happy with the hotel and will not be coming back here.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NikhilBee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prakash C, Manager at Comfort Inn Marina Towers, responded to this review, November 22, 2012
Dear Guest,
We take pride in offering our world class products and services to a varied discerning clientele and the same has won the appreciation of many guests as they have shared in this portal. It is very unfortunate that you did not feel the same and had to experience some inconveniences during your stay. We sincerely apologize for the same and wish to assure you that we have taken all the right measures to ensure that your next stay with us going to be a truly memorable one and that is our promise.

Warm Regards
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cochin
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 19, 2012

Excellent location, their restaurant is knocking. Daily buffet menu is superb.
How ever at the front office, i hope they are not going to loose any thing if they are more polite.
Hotel's rented taxi driver who droped me till airport tried to charge a 50bugs extra saying that it's the parking fees for the airport. Reader's please note; there is no charges for drop n go in the airport.
Renovation is still in process but was not disturbing me.
Check out at 0400hrs was not smooth at all.
Date of stay 27-28/ nov 12. Room-209.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank anujaustin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prakash C, Manager at Comfort Inn Marina Towers, responded to this review, November 22, 2012
Dear Guest,
Thank you for staying with us and taking the time post a review. We thank you for appreciating the cuisine and services of our restaurants and we shall convey your appreciation to the team. We also sincerely apologize for the inconvenience you had to go through during your check out. This is not our usual standard and we assure you that we have taken all measures to avoid recurrence of such experiences. We truly hope you will continue to stay with us to see some pleasant changes and put a smile back on your face.
Warm Regards
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai, Maharashtra, India
Level 3 Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed November 2, 2012

PROS
1.Awesome location - 1.5 kms from the Chennai Central railway station.A bit far from the airport though.At a traffic circle.But no noise at all.Doesnt feel like you are so close to the market and the station
2.Breakfast - Too good.Probably because it was simple and practical.Generous spread laid out at your disposal.I missed cheese though.
3.Rooms - Really spacious,not hen coops you find in most metros in the cities.You probably will have to turn up the TV volume to actually hear it.That big rooms.
4.Service - Quick,responsive,smiling.My room was ready in 5 mins when i reached.Check out was smooth and hassle-free

CONS
The autorickshaw drivers are conartists.Rs 80/- for 1.5 kms of travel.
Airport drop fares arranged by hotel is too expensive.Opt for Fast Track cab services.Be aware that the cab might take more than an hour to arrive.
They are changing to be a part of Ramada.Hope it doesnt get out of pocket range...

Overall
I will definitely go back to Marina Towers when in Chennai

Room Tip: The higher the floor,the better
See more room tips
  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aniruddha_Anavkar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Marina Towers

Property: Comfort Inn Marina Towers
Address: 2A Comfort Inn Marina Towers Chennai Ponniamman Koil Street | Egmore, Chennai (Madras) 600008, India
Location: India > Tamil Nadu > Chennai District > Chennai (Madras) > Nungambakkam
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#39 Spa Hotel in Chennai (Madras)
Price Range (Based on Average Rates): $
Number of rooms: 113
Reservation Options:
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Also Known As:
Comfort Inn Marina Towers Hotel Chennai (Madras)
Comfort Inn Marina Hotel
Chennai Comfort Inn

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