i was very dissapointed during my check out and how the management handled the situation.. when i made the booking online it was done for 2 pax and for some reason during my stay i was told that my reservation was for single occupancy, i event showed them my booking confirmation during my check-in and nothing was said then.. the issue was only raised during my check-out and when i was rushing to the airport, the manager in-charged insisted i made the payment extra payment.. i thought everything was already accounted during my check-in.. since i was in a rush i had no choice but to make the payment.. if there's any problem the management should have insisted i cleared during my stay NOT at the very last minute.. he wasn't pleasant, that was very disappointing.. when i saw my bill during check-out i was very shocked to see all the taxes that were imposed.. i asked what are all those but he couldnt even explain but only said TAXES.. as a guest i should have a proper explanation for what im paying for and i have every right to ask.. he could as least be a bit more friendlier. anyway that would be my last stay at the hotel.. very disappointing as this one of the worst treatment that i received esp as u all are a 4-5 star hotel.
- Official Description (provided by the hotel):
- The Accord Metropolitan, Chennai is conveniently situated in the heart of the city, close to the shopping hub. All 162 guestrooms, with a minimum size of 30 square meters and we do have the service listed below in points 1. Pergola - Roof top restaurant - highest in Chennai 2. Royal Indianaa - Complete vegetarian restaurant and kitchen 3. Zodiac - Bar 4. Season - All day dining restaurant 5. Spa includes swimming pool and health club 6. Board room with all modern facilities 7. Physically challenged room available - please do make reservation prior to arrival. 8. Centrally located near by shopping malls / US & Singapore consulates ... more less
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- Also Known As:
- The Accord Metropolitan Hotel Chennai (Madras)
- Accord Metropolitan Hotel
- Accord Hotel Chennai