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Crowne Plaza Chennai Adyar Park
Ranked #22 of 400 Hotels in Chennai (Madras)
Certificate of Excellence
Reviewed March 17, 2013

Hotel is well located near to Chennai International Airport though enterence is blocked because of construction of Metro Rail just in front of Hotel . Efficient front desk provides good and quick service. Rooms are well appointed and comfortable. Modern washroom with glass partition ensures roomy feel. In room dining though quite time consuming,serves efficiently. Breakfast was well served with good variety of options.

  • Stayed: March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank GUN9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KuldeepDhawan, General Manager at Crowne Plaza Chennai Adyar Park, responded to this reviewResponded March 28, 2013

Dear Guest

Greetings to you from Sheraton Park Hotel & Towers, Chennai!

Thank you for sharing your experiences at the Hotel on TripAdvisor.

We are delighted to know that the services rendered were up to your expectations. It is feedback such as yours that inspire us to strive for greater heights of excellence in our services.

We look forward to your continual patronage.


Sincerely Yours

Kuldeep Dhawan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (842)
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701 - 707 of 842 reviews

Reviewed March 10, 2013 via mobile

We stayed here for 5 nights. It really doesn't uphold the standards expected for the Sheraton hotels. The service was terrible. This was both for room service as well as the pool and restaurants.
The rooms were acceptable. A little outdated .matress uncomfortable.
The food was very good in most of the restaurants- when we finally got it!
I would not want to stay here again.

  • Stayed: March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank s_karthika
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KuldeepDhawan, General Manager at Crowne Plaza Chennai Adyar Park, responded to this reviewResponded March 12, 2013

Dear Guest,

Greetings to you from Sheraton Park Hotel & Towers, Chennai!

Thank you for sharing your experiences at the Hotel on TripAdvisor.

We apologize for not having met your expectations on the points highlighted and assure you that we have already initiated corrective steps.

We look forward to having another opportunity to showcase our best services and in creating a positive experience.

Sincerely Yours

Kuldeen Dhawan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 24, 2013

I was there is the hotel for a company's annual day celebration. While the event was good for what the company did, but the service and food quality from Hotel made the evening better. The attention given was appropriate. The food was good and tasty.

Room Tip: I had clicked the sleep quality by mistake. please do not consider that.
  • Stayed: February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank PGSubra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KuldeepDhawan, General Manager at Crowne Plaza Chennai Adyar Park, responded to this reviewResponded March 6, 2013

Dear Guest

Greetings to you from Sheraton Park Hotel & Towers, Chennai!

Thank you for sharing your experiences at the Hotel on TripAdvisor.

We are delighted to know that the services rendered were up to your expectations. It is feedback such as yours that inspire us to strive for greater heights of excellence in our services.

We look forward to your continual patronage.


Sincerely Yours

Kuldeep Dhawan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 18, 2013

In times when there are some new Hotels are there for options in this city I returned back to Park and boy was it the right choice. Simply great after all it is the genuine warmth that makes all the difference.

Stayed: February 2013, traveled on business
1  Thank 77sangam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KuldeepDhawan, General Manager at Crowne Plaza Chennai Adyar Park, responded to this reviewResponded March 6, 2013

Dear Guest

Greetings to you from Sheraton Park Hotel & Towers, Chennai!

Thank you for sharing your experiences at the Hotel on TripAdvisor.

We are delighted to know that the services rendered were up to your expectations. It is feedback such as yours that inspire us to strive for greater heights of excellence in our services.

We look forward to your continual patronage.

Sincerely Yours

Kuldeep Dhawan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 10, 2013

The hotel is all what you need if you're a business traveller. The breakfast was good and I was able to conduct a business meeting without any disturbance. The rooms are of a good size and the staff is very friendly and pleasant. I had also requested for an early check in and a late check out and the hotel agreed to both without any hesitation. Also it is fairly close to the airport and important business centers. Room service can improve though - food didn't taste amazing!! That said it is a pretty good place for its price.

Room Tip: The hotel is somewhat under renovation. I would be a bit cautious in terms of where my room is locat...
  • Stayed: February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank krgava
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KuldeepDhawan, General Manager at Crowne Plaza Chennai Adyar Park, responded to this reviewResponded February 10, 2013

Dear Guest

Greetings to you from Sheraton Park Hotel & Towers, Chennai!

Thank you for sharing your experiences at the Hotel on TripAdvisor.

We are delighted to know that the services rendered were up to your expectations. It is feedback such as yours that inspire us to strive for greater heights of excellence in our services.

Thanking you once again for your valuable feedback and looking forward to the pleasure of welcoming you back to Sheraton Park Hotel & Towers, Chennai. Yours is a relationship we cherish.


Sincerely Yours

Kuldeep Dhawan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 9, 2013

I used to like this hotel for the service and the food. This time I specifically asked for a nice room since I had no time to see the room before my meeting. What I got that night was dim, poorly ventilated room with a huge roof structure in front of the window. Next morning they changed my room but that one night was a bad experience. The hotel is undergoing an upgrade and I wonder why on earth Indian hotels do not tell their guests that they should expect renovation work?
The dinner at the Residency was chaotic, a large, not too clean dining area with a melange of Indian and Chindian food made for a poor evening. IS this the same ITC which runs the Maurya in Delhi and the swanky new hotel in Chennai? I would suggest you avoid this hotel, there are better options in Chennai.
The air conditioning in the banquet areas sounded like a jet taking off. It was either too cold or stuffy and warm no in between setting for the ac.

Room Tip: Avoid rooms in the area where the renovation is on. Ask to look out from the room window before you...
  • Stayed: February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank rudetravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KuldeepDhawan, General Manager at Crowne Plaza Chennai Adyar Park, responded to this reviewResponded February 10, 2013

Greetings to you from Sheraton Park Hotel & Towers, Chennai!

Thank you for sharing your experiences at the Hotel on TripAdvisor.

We apologize for not having met your expectations on the points highlighted and assure you that we have already initiated corrective steps to ensure these are not repeated.

Thanking you once again for your valuable feedback and looking forward to the pleasure of welcoming you back to Sheraton Park Hotel & Towers, Chennai. Yours is a relationship we cherish.


Sincerely Yours

Kuldeen Dhawan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 7, 2013

All the things that annoy about outdated hotels are in my room: Confusing light controls centered in a panel at bedside; internet at exhorbitant rates, with a login code that you can't remember; not enough comped water bottles in the room; in-room dining with limited options; after check in you have to wait 15 minutes for someone to bring your bag to the room, when you could have rolled it yourself; bath has lousy toiletries from a subsidiary of the company that owns the hotel; tv automatically turns on when you enter the room, to a channel shilling for crappy consumer brands owned by the same company that owns the hotel; paying top dollar for a tired room in desparate need of an updating. Boooooooo. Paying today's prices for faded glory is crappy value. Dakshin is a great restaurant, breakfast buffet at Cappucino is less than mediocre, and many of the staff (including at the bar) overstep their bounds and in efforts to be friendly act too familiar with the guests. This may have been the premiere property in Chennai at one time, but those days are long gone.

Stayed: February 2013, traveled on business
1  Thank M M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KuldeepDhawan, General Manager at Crowne Plaza Chennai Adyar Park, responded to this reviewResponded February 16, 2013

Greetings to you from Sheraton Park Hotel & Towers, Chennai!

Thank you for sharing your experiences at the Hotel on TripAdvisor.

We apologize for not having met your expectations on the points highlighted and assure you that we have already initiated corrective steps to ensure these are not repeated.

Thanking you once again for your valuable feedback and looking forward to the pleasure of welcoming you back to Sheraton Park Hotel & Towers, Chennai. Yours is a relationship we cherish.


Sincerely Yours

Kuldeen Dhawan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Chennai Adyar Park

Address: 132 TTK Road, Chennai (Madras) 600018, India (Formerly Sheraton Park Hotel & Towers)
Phone Number:
Location: India > Tamil Nadu > Chennai District > Chennai (Madras) > Alwarpet South
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Business Hotel in Chennai (Madras)
#9 Family Hotel in Chennai (Madras)
#15 Spa Hotel in Chennai (Madras)
#18 Romantic Hotel in Chennai (Madras)
#20 Luxury Hotel in Chennai (Madras)
Price Range: $104 - $198 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crowne Plaza Chennai Adyar Park 5*
Number of rooms: 286
Reservation Options:
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Also Known As:
Sheraton Park Hotel And Towers
Itc Hotel Park Sheraton
Sheraton Park Chennai
Sheraton Park Tower Hotel

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