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“Good stay.. nothing to get excited about and no complaints”

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The Westin Chennai Velachery
Ranked #3 of 415 Hotels in Chennai (Madras)
Certificate of Excellence
Reviewed July 13, 2014

Stayed there one night on a business travel. Predictable quality of service, clean well done room, responsive service, fairly good breakfast and lunch spreads.... This is the kind of hotel where you will neither complain nor remember the stay.

  • Stayed: July 2014, traveled on business
    • Value
    • Cleanliness
    • Service
Thank anrao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShrikantWakharkar, General Manager at The Westin Chennai Velachery, responded to this reviewResponded July 15, 2014

Dear Reviewer,

Thank you for staying at The Westin Chennai Velachery and sharing your review on TripAdvisor.

We are glad that your overall stay was at par with your expectations and you found the rooms, facilities and services up to the mark. It is good to know that you found the food offerings to your liking; our team in the kitchen will be glad to receive such wonderful feedback. However, we do feel we can provide a much better stay the next time you visit us so that it can be a memorable experience.

Do grant us the opportunity to provide you with a renewed experience on your next visit. Thank you for your patronage.

Stay well,

Shrikant Wakharkar
General Manager
shrikant.wakharkar@westin.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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884 - 890 of 1,221 reviews

Reviewed July 9, 2014

I love staying in this hotel. The support & care by Hotel Staff is exceptional. Starting from the morning breakfast ( Anup, Shebin, Manish etc. to name a few ) till the Happy hour in Lounge ( Sunil, Srijith, Yuvraj, Santhosh etc. ) I get the wonderful service from all of them. Rooms are maintained clean and the Laundry Service / SPA are exceptional. Discovey, BBC, IBN, HBO channels are great. One suggestion I have for the Hotel Management is subscribe for the Local TV Channels as well. Keep up the Good work....

  • Stayed: June 2014, traveled on business
    • Sleep Quality
    • Rooms
    • Service
Thank kumar s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShrikantWakharkar, General Manager at The Westin Chennai Velachery, responded to this reviewResponded July 11, 2014

Dear Reviewer,

Thank you for sharing your experience with us on TripAdvisor regarding your recent stay at The Westin Chennai Velachery.

We are glad to note that your stay with us was at par with your prior experiences at our hotel and that you were satisfied with our service standards. It is great to know that you enjoyed the food offerings during our breakfast along with the offerings at our Lounge. Our Heavenly Spa by Westin™ provides guests with a rejuvenating experience and we are happy that you were impressed this time. Anoop, Shebin, Manish, Sunil, Srijith, Yuvraj & Santhosh have been suitably recognised in view of the fact that you made a special mention of them.

We have taken your feedback into consideration and will inform the relevant departments. Thank you for your patronage and we look forward to your next visit.

Stay well,

Shrikant Wakharkar
General Manager
shrikant.wakharkar@westin.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2014

The support, excellent hospitality, concern and care for people, courtesy, the fantastic quality of food served, were all superlative and I am really grateful to the team in Westin for having helped us conduct the Wedding Reception of my daughter so successfully. Kudos to the entire team for all their courteous service and once gain my appreciation and gratitude for the team in The Westin.

  • Stayed: July 2014, traveled with family
    • Value
    • Rooms
    • Service
Thank Sudharsan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShrikantWakharkar, General Manager at The Westin Chennai Velachery, responded to this reviewResponded July 10, 2014

Dear Reviewer,

Many thanks for reviewing The Westin Chennai Velachery on TripAdvisor.

Our heartiest congratulation to you on your daughter’s wedding. We were happy to host the wedding reception and are glad that you found the services and facilities at par with your expectations. Your wonderful words of appreciation will certainly act as an encouragement to the entire team at the hotel. It is great to know that we could be a part of your daughter’s wedding reception and add value to the occasion. Our Chef will be happy to learn that you found the food offerings to your liking.

Thank you for rating us so highly on this forum and we look forward to welcoming you on your next visit.

Stay well,

Shrikant Wakharkar
General Manager
shrikant.wakharkar@westin.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 5, 2014

The hospitality, care and support we received in Westin Velachery exceeded all our expectations.
As soon as my relocation to Chennai (from abroad) was confirmed, it was quite a big thing for me to decide where my family of four should stay in the initial weeks in Chennai. Few reasons – (1) this was the first time for my family to be in Chennai, (2) the kids are young (7 and 5 years), (3) coming back to India after living 15 years abroad. We wanted the initial weeks to stay at a hotel where we really feel home in every aspects especially for kids and is located in a place relatively closure to my office and school as the city a new to us.
We had several choices of hotels; however we decided to stay at Westin Velachery considering its distance from my office and from Children school. However, I and my wife were not quite sure yet how we were going to manage for weeks with the two small children in a hotel.
The result – the hospitality, care and support we received exceeded all our expectations. We have stayed in many hotels/resorts of various ranges over the years; however our experience in Westin Velachery was unique. From the day we checked in, we felt the difference. The environment was exceptionally friendly. Each and every staff was doing extremely good job and the best part we like about them was their effort to build one to one rapport with the guests.
I would like to thank the chefs, room service folks and front desks who always took an extra care and stay on top everything to make our stay extremely comfortable. We loved the way temporary rooms shelves were arranged even without asking, grateful to the chefs who always walk by and ask for any extra care required for the kids.
Thank you very much for making our stay so pleasant!!!
PS:
- The farewell treatment for the family was truly touching and we look forward to stay with you again.
- Especial thanks to Mr. Animesh Barat for making our stay so comfortable.

  • Stayed: June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Bipul-Singha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShrikantWakharkar, General Manager at The Westin Chennai Velachery, responded to this reviewResponded July 7, 2014

Dear Reviewer,

Thank you for sharing your feedback on TripAdvisor regarding your stay at The Westin Chennai Velachery.

It is wonderful to know that your stay with us surpassed your expectations and that you found the services and facilities to your liking. Your special mention of our associates will certainly be conveyed to them; this will act as a source of inspiration for them. It was our genuine pleasure to host you and make your stay as pleasant as possible at our hotel. We would like to thank you for rating us so highly on this forum. Animesh has been suitably recognised in view of the fact that you made a special mention of him.

Once again thank you for staying with us and we will look forward to welcoming you on your next visit.

Stay well,

Shrikant Wakharkar
General Manager
shrikant.wakharkar@westin.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 4, 2014

We had a very comfortable stay at Westin Chennai, and had exceptional service.

For example, our A/C in the room was not working well upon arrival. We did not sleep well the first night. That could be a negative, but we explained the situation to the front desk first thing in the morning. It was fixed within in an hour. That's unbelievable. It shouldn't be, but in my experience in India, issues aren't always addressed promptly or resolved the first go around.

Comfortable stay, clean room, prompt service. My only (minor) negative is I thought the breakfast buffet was fairly basic based on other hotels I've stayed in, but it was sufficient.

  • Stayed: July 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank S H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShrikantWakharkar, General Manager at The Westin Chennai Velachery, responded to this reviewResponded July 6, 2014

Dear Reviewer,

It was a pleasure to host you at The Westin Chennai Velachery and we thank you for sharing your feedback on TripAdvisor.

We are happy to note that your stay with us was at par with your expectations and that you were delighted with the services and facilities provided. It pleases us to know that our associates could attend to your inconvenience in a prompt manner. We are glad that you found our rooms clean and comfortable. We have noted your feedback and will share it with our Chef. We assure you the next time you visit us, you will experience a better breakfast spread. Your kind words of appreciation will be shared with our associates, this will motivate them to continue performing to their very best.

Thank you for your patronage; we look forward to welcoming you back.

Stay well,

Shrikant Wakharkar
General Manager
shrikant.wakharkar@westin.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2014

First time to India and stayed Two weeks. It breezed by with a very clean room and comfortable bed to sleep in. The pool was excellent to cool down from long days at work. The gym had variety of machines and free weights. I loved coming down for breakfast, as the staff was very accommodating. They knew what I liked and did not have to ask for anything as they were ready to serve. Especially Anup.
The Williows staff and Eest were great as well, Saddy and Siddharth. Thank you for making this trip wonderful.
I looked forward to coming back.

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank 321jenns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShrikantWakharkar, General Manager at The Westin Chennai Velachery, responded to this reviewResponded July 4, 2014

Dear Reviewer,

Thank you for sharing your feedback regarding your stay at The Westin Chennai Velachery.

It is wonderful to read that your stay with us was at par with your expectations and that you found our services and facilities up to the mark. We are happy to note that you found your room comfortable and clean. It is pleasing to know that you were able to enjoy the pool and WestinWORKOUT™ Fitness Centre. It is good to know that you found our food offerings at breakfast to your liking. We are glad that you treat our hotel as your second home. Your kind words will certainly be shared with our entire team; this will act as a source of motivation. Anoop, Saddam and Sidharth have been suitably recognised in view of the fact that you made a special mention of them.

We will look forward to welcoming you back on your next visit.

Stay well,

Shrikant Wakharkar
General Manager
shrikant.wakharkar@westin.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 29, 2014

Just having a lovely meal with friends. Relaxed ambience, friendly staff and amazing food. What more can you ask for! Definitely coming back here again!!!
P.S: do try the fried chicken with lemon sauce. Brilliant!

Stayed: June 2014, traveled with friends
Thank Praveen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShrikantWakharkar, General Manager at The Westin Chennai Velachery, responded to this reviewResponded June 30, 2014

Dear Reviewer,

It is wonderful to know that you had a wonderful culinary experience at The Westin Chennai Velachery. Many thanks for naming and recommending us as your favourite. Your appreciation of the various aspects of your experience, like, the ambience, service and food has been heartily received and conveyed to the team in the kitchen. They are delighted to be the recipients of such lavish compliments.

Thank you for reviewing and recommending us in this forum. We look forward to your continued patronage.

Stay well,

Shrikant Wakharkar
General Manager
shrikant.wakharkar@westin.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Chennai Velachery

Address: 154 Velachery Main Road, Chennai (Madras) 600042, India
Location: India > Tamil Nadu > Chennai District > Chennai (Madras) > Velachery
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 415 Hotels in Chennai (Madras)
Price Range: $79 - $201 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Chennai Velachery 5*
Number of rooms: 215
Official Description (provided by the hotel):
Centrally located in one of the city’s developing commercial areas, The Westin Chennai Velachery is near major corporations, eclectic restaurants, shopping, and the botanical gardens.Our 215 beautifully-appointed guest rooms and suites ensure relaxing stays in pleasant surroundings. Eat well in our four restaurants, which serve healthful local and international meals. ... more   less 
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