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“Wedding Reception of my daughter” 5 of 5 bubbles
Review of The Westin Chennai Velachery

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The Westin Chennai Velachery
Ranked #6 of 386 Hotels in Chennai (Madras)
Certificate of Excellence
Chennai (Madras), India
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Wedding Reception of my daughter”
5 of 5 bubbles Reviewed July 8, 2014

The support, excellent hospitality, concern and care for people, courtesy, the fantastic quality of food served, were all superlative and I am really grateful to the team in Westin for having helped us conduct the Wedding Reception of my daughter so successfully. Kudos to the entire team for all their courteous service and once gain my appreciation and gratitude for the team in The Westin.

  • Stayed July 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sudharsan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShrikantWakharkar, General Manager at The Westin Chennai Velachery, responded to this review, July 10, 2014
Dear Reviewer,

Many thanks for reviewing The Westin Chennai Velachery on TripAdvisor.

Our heartiest congratulation to you on your daughter’s wedding. We were happy to host the wedding reception and are glad that you found the services and facilities at par with your expectations. Your wonderful words of appreciation will certainly act as an encouragement to the entire team at the hotel. It is great to know that we could be a part of your daughter’s wedding reception and add value to the occasion. Our Chef will be happy to learn that you found the food offerings to your liking.

Thank you for rating us so highly on this forum and we look forward to welcoming you on your next visit.

Stay well,

Shrikant Wakharkar
General Manager
shrikant.wakharkar@westin.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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919 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (206)
Date | Rating
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English first
Chennai (Madras), India
1 review
5 of 5 bubbles Reviewed July 5, 2014

The hospitality, care and support we received in Westin Velachery exceeded all our expectations.
As soon as my relocation to Chennai (from abroad) was confirmed, it was quite a big thing for me to decide where my family of four should stay in the initial weeks in Chennai. Few reasons – (1) this was the first time for my family to be in Chennai, (2) the kids are young (7 and 5 years), (3) coming back to India after living 15 years abroad. We wanted the initial weeks to stay at a hotel where we really feel home in every aspects especially for kids and is located in a place relatively closure to my office and school as the city a new to us.
We had several choices of hotels; however we decided to stay at Westin Velachery considering its distance from my office and from Children school. However, I and my wife were not quite sure yet how we were going to manage for weeks with the two small children in a hotel.
The result – the hospitality, care and support we received exceeded all our expectations. We have stayed in many hotels/resorts of various ranges over the years; however our experience in Westin Velachery was unique. From the day we checked in, we felt the difference. The environment was exceptionally friendly. Each and every staff was doing extremely good job and the best part we like about them was their effort to build one to one rapport with the guests.
I would like to thank the chefs, room service folks and front desks who always took an extra care and stay on top everything to make our stay extremely comfortable. We loved the way temporary rooms shelves were arranged even without asking, grateful to the chefs who always walk by and ask for any extra care required for the kids.
Thank you very much for making our stay so pleasant!!!
PS:
- The farewell treatment for the family was truly touching and we look forward to stay with you again.
- Especial thanks to Mr. Animesh Barat for making our stay so comfortable.

  • Stayed June 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bipul-Singha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShrikantWakharkar, General Manager at The Westin Chennai Velachery, responded to this review, July 7, 2014
Dear Reviewer,

Thank you for sharing your feedback on TripAdvisor regarding your stay at The Westin Chennai Velachery.

It is wonderful to know that your stay with us surpassed your expectations and that you found the services and facilities to your liking. Your special mention of our associates will certainly be conveyed to them; this will act as a source of inspiration for them. It was our genuine pleasure to host you and make your stay as pleasant as possible at our hotel. We would like to thank you for rating us so highly on this forum. Animesh has been suitably recognised in view of the fact that you made a special mention of him.

Once again thank you for staying with us and we will look forward to welcoming you on your next visit.

Stay well,

Shrikant Wakharkar
General Manager
shrikant.wakharkar@westin.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ann Arbor, Michigan
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed July 4, 2014

We had a very comfortable stay at Westin Chennai, and had exceptional service.

For example, our A/C in the room was not working well upon arrival. We did not sleep well the first night. That could be a negative, but we explained the situation to the front desk first thing in the morning. It was fixed within in an hour. That's unbelievable. It shouldn't be, but in my experience in India, issues aren't always addressed promptly or resolved the first go around.

Comfortable stay, clean room, prompt service. My only (minor) negative is I thought the breakfast buffet was fairly basic based on other hotels I've stayed in, but it was sufficient.

  • Stayed July 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank S H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShrikantWakharkar, General Manager at The Westin Chennai Velachery, responded to this review, July 6, 2014
Dear Reviewer,

It was a pleasure to host you at The Westin Chennai Velachery and we thank you for sharing your feedback on TripAdvisor.

We are happy to note that your stay with us was at par with your expectations and that you were delighted with the services and facilities provided. It pleases us to know that our associates could attend to your inconvenience in a prompt manner. We are glad that you found our rooms clean and comfortable. We have noted your feedback and will share it with our Chef. We assure you the next time you visit us, you will experience a better breakfast spread. Your kind words of appreciation will be shared with our associates, this will motivate them to continue performing to their very best.

Thank you for your patronage; we look forward to welcoming you back.

Stay well,

Shrikant Wakharkar
General Manager
shrikant.wakharkar@westin.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sanford, North Carolina
Level Contributor
5 reviews
5 of 5 bubbles Reviewed July 3, 2014

First time to India and stayed Two weeks. It breezed by with a very clean room and comfortable bed to sleep in. The pool was excellent to cool down from long days at work. The gym had variety of machines and free weights. I loved coming down for breakfast, as the staff was very accommodating. They knew what I liked and did not have to ask for anything as they were ready to serve. Especially Anup.
The Williows staff and Eest were great as well, Saddy and Siddharth. Thank you for making this trip wonderful.
I looked forward to coming back.

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jenn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShrikantWakharkar, General Manager at The Westin Chennai Velachery, responded to this review, July 4, 2014
Dear Reviewer,

Thank you for sharing your feedback regarding your stay at The Westin Chennai Velachery.

It is wonderful to read that your stay with us was at par with your expectations and that you found our services and facilities up to the mark. We are happy to note that you found your room comfortable and clean. It is pleasing to know that you were able to enjoy the pool and WestinWORKOUT™ Fitness Centre. It is good to know that you found our food offerings at breakfast to your liking. We are glad that you treat our hotel as your second home. Your kind words will certainly be shared with our entire team; this will act as a source of motivation. Anoop, Saddam and Sidharth have been suitably recognised in view of the fact that you made a special mention of them.

We will look forward to welcoming you back on your next visit.

Stay well,

Shrikant Wakharkar
General Manager
shrikant.wakharkar@westin.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai
2 reviews
5 of 5 bubbles Reviewed June 29, 2014

Just having a lovely meal with friends. Relaxed ambience, friendly staff and amazing food. What more can you ask for! Definitely coming back here again!!!
P.S: do try the fried chicken with lemon sauce. Brilliant!

Stayed June 2014, traveled with friends
Helpful?
Thank Praveen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShrikantWakharkar, General Manager at The Westin Chennai Velachery, responded to this review, June 30, 2014
Dear Reviewer,

It is wonderful to know that you had a wonderful culinary experience at The Westin Chennai Velachery. Many thanks for naming and recommending us as your favourite. Your appreciation of the various aspects of your experience, like, the ambience, service and food has been heartily received and conveyed to the team in the kitchen. They are delighted to be the recipients of such lavish compliments.

Thank you for reviewing and recommending us in this forum. We look forward to your continued patronage.

Stay well,

Shrikant Wakharkar
General Manager
shrikant.wakharkar@westin.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed June 27, 2014

The rooms are quite nice and he staff is generally very friendly (particularly, the executive lounge staff who were very friendly and chatty). There was just one exception of a lady at the restaurant check-in, who did not know how the Platinum breakfast worked and denied my wife breakfast even though it was supposed to be for two. They also don't air-condition common areas such as corridors or elevators, so these are quite hot (not what I expect in a hotel at this price point).
The major thing to be aware of is NEVER to book a room using Cash & Points in Tamil Nadu (and a handful of other states in India) because the taxes are based on the rack rate of the room (some arbitrary price that nobody pays). So, my room rate was $35 and the tax was about $30, which essentially doubled what I thought I was paying for the room. To add insult to injury, they actually charged me a higher tax on a suite room vs. a regular room (to which I was upgraded on a complimentary basis), so I ended up with a nasty surprise at the end of the stay. If you book using just points, you can avoid this whole tax rip off, so I recommend that you book ONLY using Points if you want to book a room at any Tamil Nadu luxury hotel.

Room Tip: The Suite Rooms are quite nice (4021, 2021 etc.)
See more room tips
  • Stayed June 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank astronut06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShrikantWakharkar, General Manager at The Westin Chennai Velachery, responded to this review, June 30, 2014
Dear Reviewer,

Many thanks for staying with us at The Westin Chennai Velachery and sharing the feedback of your stay.

It is our constant endeavour to provide our guests with specialized, hassle free hospitality. Thus we are disappointed to know that it has not been the case with you. Your feedback has been brought up in our meetings and actions will be taken in the best interest of our guests.

Thank you again for your custom. We look forward to serve you again with rectified hospitality.

Stay well,

Shrikant Wakharkar
General Manager
shrikant.wakharkar@westin.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurgaon
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed June 26, 2014 via mobile

It been several visits here now and truly the westin ... i can never think of staying anywhere else other than westin.

Premium service
Excellent standards
Wow what quality food

Every time I am here it is better than the last time.

Stayed June 2014, traveled on business
Helpful?
Thank Vivaan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShrikantWakharkar, General Manager at The Westin Chennai Velachery, responded to this review, June 27, 2014
Dear Reviewer,

Greetings of the day!

Many thanks for your repeated patronage and bestowing us with excellent rating following your stay with us.

We are glad that our impeccable services standards and dining options were at par with your expectations and you had a wonderful stay. Your sincere appreciation has been communicated to the team and they are grateful for the same. We thank you for your recommendation and hope to serve you again whenever travel brings you back to Chennai. Meanwhile, you can keep in touch with us through Facebook and Twitter.

Stay well,

Shrikant Wakharkar
General Manager
shrikant.wakharkar@westin.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Chennai Velachery

Property: The Westin Chennai Velachery
Address: 154 Velachery Main Road, Chennai (Madras) 600042, India
Location: India > Tamil Nadu > Chennai District > Chennai (Madras) > Velachery
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 386 Hotels in Chennai (Madras)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Chennai Velachery 5*
Number of rooms: 215
Official Description (provided by the hotel):
Centrally located in one of the city’s developing commercial areas, The Westin Chennai Velachery is near major corporations, eclectic restaurants, shopping, and the botanical gardens.Our 215 beautifully-appointed guest rooms and suites ensure relaxing stays in pleasant surroundings. Eat well in our four restaurants, which serve healthful local and international meals. ... more   less 
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