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The Westin Chennai Velachery
Ranked #3 of 398 Hotels in Chennai (Madras)
Certificate of Excellence
Chennai (Madras), India
2 reviews
“Blown away”
Reviewed February 17, 2014

I might sound like a paid reviewer :) But no .. Westin just blew me away

If content of a recommendation was directly proportional to the satisfaction of a service , this would fill atleast 3 pages. Westin proved that there is indeed a hotel of International quality in Chennai . The service , the rooms , the staff and most importantly the food ( Had the breakfast) were all outstanding .

The basic deluxe rooms had most of the amenities of a suite. Spacious , elegant and beautifully designed .
The staff and their service was excellent . Alex the one at the reception was extremely kind .
The hotel has a outstanding swimming pool that leans outside the 2nd floor in a waterfall like effect . Quite a sight .
The Breakfast ... The one that blew me away . This is by far the BEST breakfast spread that had top notch quality in every thing they had. OUTSTANDING to say the least . The breads , cakes , fruits ,southindian , cereal , Salad , pan cakes ... everything was top notch .

If i had to point out one negative , the only one in 2 days of stay , they got my poori on my table after 20mins I ordered durin ma breakfast ..... Well If I can call it a negative :)...

On a serious note .. Not having free Wifi in the lobby atleast was a mis. Infact , I would mind giving extra for automatic free Wifi in my room .. Would be grt if you can add that up .

Any one who has a budget to stay in Westin ... WESTIN is THE place to GO in Chennai ...

Have seen such great hotels go down in quality with time .. I hope Westin stays this way and sets benchmark for its service and quality .

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MKBalaji
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShrikantWakharkar, General Manager at The Westin Chennai Velachery, responded to this review, February 18, 2014
Dear Reviewer,

Welcome to Renewal!

Thank you for staying at The Westin Chennai Velachery and sharing your experience on TripAdvisor.

It is great to know that your stay with us was enjoyable and comfortable. We thank you for appreciating our rooms, the facilities and services provided to you at our hotel. We are happy that you were delighted with the breakfast spread and will convey your feedback with our team in the kitchen. We will also share your kind words of appreciation with our associates which will inspire them to continue performing to the best of their abilities.

We will look forward to welcoming you back at our hotel and thank you once again for staying with us.

Stay well,

Shrikant Wakharkar
General Manager
shrikant.wakharkar@westin.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,108 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (246)
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English first
Chennai, India
1 review
Reviewed February 15, 2014

Nice experience very good service. Quality is wonderful. Variety of dishes. Cool atmosphere Feel very happy to come here. Asst.Manager Mr.Partha managing is very good. The boys are kind and they are very patient.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank de124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShrikantWakharkar, General Manager at The Westin Chennai Velachery, responded to this review, February 17, 2014
Dear Reviewer,

Thank you for staying at The Westin Chennai Velachery and sharing your experience on TripAdvisor. We are glad that your stay with us was excellent and at par with your expectations.

We are happy that you were delighted with the facilities and services provided to you at our hotel. It is pleasing to know that you enjoyed the cuisines on offer at our establishment. At Westin, we try our level best to provide the ‘Feel Well’ experience to our guests and your review is testimony that we have succeeded in our endeavours. We will share your feedback with our associates which will encourage them to continue putting their best foot forward. Partha has been suitably recognised in view of the fact that you made a special mention of him.

We look forward to welcoming you to the Westin Chennai Velachery when you visit Chennai next.

Stay well,

Shrikant Wakharkar
General Manager
shrikant.wakharkar@westin.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chandler, Arizona
Level 5 Contributor
55 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 15, 2014

I stayed for a single night earlier this week. I was in transit in Chennai, and decided to stay here. The ride from the airport was about 30mins. The hotel is excellent, and still looks new. Check-in was efficient, and I was in room quite quickly. The room was well done. Even though I was in the corner room, it didn't seem any different. There were a few things that I appreciated. The air-com vent was along the entire length of the room, so no hot/cold corners in the room. The closet had bathroom access, which was neat. Enough bottles of water int the room too.

Breakfast was good. Though, I was expecting regular south Indian fares to be more prominent, this being Chennai.

Checkout was normal. Though, I was told regular taxis were not available easily and would take 20-30minutes to arrive. Instead, the bell boy got me an auto instead. I was traveling light, so it was ok, but if you have luggage and bigger group, one should call the Bell desk for a cab in advance, or book hotel transport.

  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gaurab U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShrikantWakharkar, General Manager at The Westin Chennai Velachery, responded to this review, February 17, 2014
Dear Reviewer,

Welcome to Renewal!

We thank you for staying at The Westin Chennai Velachery and sharing your valuable feedback on TripAdvisor. We are glad that your stay was at par with your expectations and are happy that you found the facilities and services provided to you up to the mark. We have shared your feedback with our associates which will motivate them to continue performing to the best of their abilities.

We look forward to welcoming you back and thank you for your patronage.

Stay well,

Shrikant Wakharkar
General Manager
shrikant.wakharkar@westin.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai
Level 6 Contributor
215 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
Reviewed February 12, 2014

This place is definitely one of the feathers of Chennai's hospitality industry. This spanking new property is situated near one of India's biggest mall and also the top and fast growing suburb of Chennai. The place is just 15 minutes from Chennai's international airport but far from the business area of Chennai. The place spanking clean, is not too big but big enough. Since I am an resident of the city I do not know the details of the rooms or the service but the food is great and the service in the restaurant was really nice. The food is costly but worth every dime. The ambiance of the hotel is very welcoming and so is the decor. Well done Westin. Welcome to Chennai. The down side is that reaching the place is tough due to the bumper to bumper traffic for which velachery is known for.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank oppraveen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShrikantWakharkar, General Manager at The Westin Chennai Velachery, responded to this review, February 13, 2014
Dear Reviewer,

Welcome to Renewal!

We thank you for staying at our hotel and sharing your valuable feedback with us on TripAdvisor.

The Westin Chennai Velachery constantly endeavours to make the stay of our guests a pleasant one. We are glad to know our accommodation, service, and the overall ambience of the hotel met your expectations. We appreciate your kind words and will share your feedback with our associates which will motivate them to keep putting their best foot forward.

We will look forward to welcoming you back to our establishment and thank you for your patronage.

Stay well,

Shrikant Wakharkar
General Manager
shrikant.wakharkar@westin.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, Delhi, India
Level 3 Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed February 8, 2014

The Hotel is located bit far from Airport & business district. Rooms are spacious, clean & comfortable and really well appointed. Restaurant service at ground floor is lazy and delayed. One has to keep repeating the order and what you ordered can easily go to another table. Having a business conference in this property is a 'No Go'. The Projector, Tea & coffee services can take hours.

Room Tip: Rooms facing pool are large and sunny.
See more room tips
  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RaviMJKP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShrikantWakharkar, General Manager at The Westin Chennai Velachery, responded to this review, February 10, 2014
Dear Reviewer,

We thank you for staying at our hotel and sharing your experience on this forum.

The Westin Chennai Velachery is fully committed towards achieving complete guest satisfaction and we constantly endeavour to make the stay of our guests a pleasant one. We are glad to know that our services and the overall ambiance of the hotel met your expectations and we could make your stay pleasant. We regret that we were not able to impress you with our facilities. We assure you that we would look into the concerns that you have mentioned and provide a stay par excellence when you visit us next.

It was indeed great having you at our hotel with us and the entire team looks forward to welcoming you again when you visit Chennai next.

Stay well,

Shrikant Wakharkar
General Manager
shrikant.wakharkar@westin.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 6, 2014 via mobile

I wish to thank Mr.Anoop who was taking care of me, he was so good and he knows what a customer wants, he is a amazing person and a great resource for you, I come here often and with such people around I feel great to be here.....good job done for Anoop I will come back here again bcos of him.......

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nksaidas73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShrikantWakharkar, General Manager at The Westin Chennai Velachery, responded to this review, February 7, 2014
Dear Reviewer,

We thank you for staying at our hotel and sharing your review on this forum with a perfect rating of every aspect of our hotel.

It makes us happy to know that one of our team members could go that extra mile to ensure your stay was comfortable and relaxing. As you have already observed, Anoop is an asset to our team and your compliments about his endeavors are indeed a testimony to his acumen and ability.

We look forward to welcoming you to the Westin Chennai Velachery when you visit Chennai next.

Stay well,

Shrikant Wakharkar
General Manager
shrikant.wakharkar@westin.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 6 Contributor
135 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed February 3, 2014

We spent a night here on our way to Pondicherry & were very impressed with the warm & helpful attitude of every staff member we encountered.
As some other reviewers have said the staff at breakfast go out of their way to meet every request & all done with a smile.

The rooms too are well laid out, stocked with all amenities & with a spacious bathroom attached.

The only request I have of Westin is to offer a choice of pillows, our room had only very stuffed high pillows & as it was already midnight when we checked in we didn't bother to call housekeeping & have them send up options.

Room Tip: Try & get a room not facing the street.
See more room tips
  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zeepad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShrikantWakharkar, General Manager at The Westin Chennai Velachery, responded to this review, February 5, 2014
Dear Reviewer,

We thank you for giving us an opportunity to host you at The Westin Chennai Velachery.

The Westin Chennai Velachery is fully committed towards attaining complete guest satisfaction and we constantly endeavour to make the stay of every guest pleasant. We are glad to know our accommodation, service, and the overall ambience of the hotel met your expectations. Your words of appreciation for the personalized services rendered by our associates have been conveyed to them, no doubt inspiring them to keep giving their best. We regret the inconvenience caused to you and have duly noted your suggestion.

We look forward to welcoming you to The Westin Chennai Velachery when you visit the city next.

Stay well,

Shrikant Wakharkar
General Manager
shrikant.wakharkar@westin.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Chennai Velachery

Property: The Westin Chennai Velachery
Address: 154 Velachery Main Road, Chennai (Madras) 600042, India
Location: India > Tamil Nadu > Chennai District > Chennai (Madras) > Velachery
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 398 Hotels in Chennai (Madras)
Price Range (Based on Average Rates): $
Hotel Class:5 star — The Westin Chennai Velachery 5*
Number of rooms: 215
Official Description (provided by the hotel):
Centrally located in one of the city’s developing commercial areas, The Westin Chennai Velachery is near major corporations, eclectic restaurants, shopping, and the botanical gardens.Our 215 beautifully-appointed guest rooms and suites ensure relaxing stays in pleasant surroundings. Eat well in our four restaurants, which serve healthful local and international meals. ... more   less 
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