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“Best Service”

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The Westin Chennai Velachery
Ranked #4 of 394 Hotels in Chennai (Madras)
Certificate of Excellence
Chennai
2 reviews
“Best Service”
Reviewed November 19, 2013

Dear All,

I had my engagement at Westin Velachery. Initially I was very thought full.. How will the new hotel workd.. All the process where really guud... Sam from Catering sales delivered the best as what he committed. Chef's food was a real tasty delight.. Service offered by service team was exceptional.... I have to specially mention Mr. Balaji..... He checked each and every update of the event, with my family....

Regards
Abi

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JabezAbi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShrikantWakharkar, General Manager at The Westin Chennai Velachery, responded to this review, November 21, 2013
Dear Mr. Abi,

At the outset we would like to congratulate you on your joyous occasion.

We are grateful to you for choosing The Westin Chennai Velachery as the venue and it is a pleasure to receive your appreciation for our services and amenities. Our team strives to provide the best of hospitality to our guests and it is inspiring to receive your kind words of praise. Sam & Balaji have been suitably recognised in view of the fact that you made a special mention of them.

We thank you again for hosting your event at our hotel and appreciating our service and amenities on this forum. Your patronage and support are extremely important to us and we look forward to welcoming you again in the near future.

Stay well,

Shrikant Wakharkar
General Manager
shrikant.wakharkar@westin.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,016 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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  • Value
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Traveler tips help you choose the right room.   Room tips (224)
Date | Rating
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English first
Chennai, Tamil Nadu, India
1 review
Reviewed November 17, 2013

Hi I am a member of eat drink & more with The Westin. It is really a best hotel to eat drink & to get more facilities. We have visited the hotel and we welcomed warmly by reception. We took dinner on 16th Nov'13, All the food varieties are arranged in a proper manner. Manish has helped us to taste all the food varieties. He served all the foods very patiently what we have requested. Thanks Manish. All the foods are very much tasty, not much spicy, all age group persons can eat. All the persons in The Westin are so professional and very patient.
Overall the foods are very good.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank Excellent16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShrikantWakharkar, General Manager at The Westin Chennai Velachery, responded to this review, November 18, 2013
Dear Reviewer,

Many thanks for staying at our hotel and sharing your experience on this public platform. It is a pleasure to receive your appreciation for our services and amenities. We are glad to know that you had a stay par excellence.

The Westin Chennai Velachery strives to provide the best of everything to guests with an array of world-class amenities, personalized service, a range of recreational option and various dining outlets. We are pleased to note that we could impress you with our offerings. Our guests can eat well in our three restaurants that provide local and international cuisines. Manish has been suitably recognized in view of the fact that you made a special mention of him.

We thank you again for staying at our hotel and appreciating our service and amenities on this forum. Your patronage and support are extremely important to us and we look forward to welcoming you again at our hotel in Chennai.

Stay well,

Shrikant Wakharkar
General Manager
shrikant.wakharkar@westin.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Goshen, New York
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 16, 2013

I've stayed at the Velachery a few times and always had a good experience. What really makes the difference is the way the staff looks out for you. If you're ever unsure about what you might do to make the most of your time in Chennai, you can count on Ricky at reception to help. Kamlesh and Preeti were also very helpful on topics ranging from shopping to tourism.

You should also ask at Seasonal Tastes for ways to explore different aspects of Indian cuisine. Ajith always looks out for ways to make the culinary experience even more memorable.

  • Stayed October 2013, traveled on business
    • Value
    • Service
Helpful?
Thank Syzygian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShrikantWakharkar, General Manager at The Westin Chennai Velachery, responded to this review, November 18, 2013
Dear Reviewer,

Thank you for staying with us and also for sharing your review. We are happy to learn that your stay with us was a fulfilling, enriching and a memorable one. We appreciate your acknowledgment for the efforts of the team in making your stay unique and have conveyed your kind words. Ricky, Kamlesh, Preeti and Ajith have been suitably recognized in view of the fact that you made a special mention of them. It feels great to know about your dining experience at Seasonal Tastes.

We are glad that you had a pleasant time with us and look forward to welcoming you to the Westin Chennai Velachery when you visit Chennai next.

Stay well,

Shrikant Wakharkar
General Manager
shrikant.wakharkar@westin.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai (Madras), India
2 reviews
Reviewed November 15, 2013

enjoyed the breakfast, coffee and antioxidant drink - thanks Sagar for your help.
The rooms are very nicely laid out with a bath (important to me) - beds are comfortable and air conditioning quiet. Overall good choice

Stayed November 2013, traveled on business
Helpful?
Thank Brendan133
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShrikantWakharkar, General Manager at The Westin Chennai Velachery, responded to this review, November 18, 2013
Dear Reviewer,

It was great to have you with us. We thank you for sharing your stay experience with us. We are glad to learn that you had a great time with us and were impressed with our products and services. The rooms and amenities at The Westin Chennai Velachery are designed keeping a better you in mind. We strive to provide our guests with a refreshing and rejuvenating stay and are happy to note that you enjoyed the overall ambience of our hotel.

Thank you for your special mention of our associates who were able to look after your requirements.

We look forward to your kind patronage again.

Stay well,

Shrikant Wakharkar
General Manager
shrikant.wakharkar@westin.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
74 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed November 9, 2013

on check in we requested that no phone calls should be put through to our rooms as we wanted to sleep and relax before a long haul flight
both myself and my colleague received numerous phone calls during our short stay...did we want to be a Starwood member, what time were we checking out (even though we had booked a car to the airport at 1am) and did we want to go to a Halloween party at the hotel that night - totally unbelievable
we complained about the calls on check-out and was given under duress a 50% discount on our meal - shame we had paid for the rooms in advance or I would have not paid the full room rate
such a disappointment, as the hotel rooms and facilities are first class

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank AnmoreRV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShrikantWakharkar, General Manager at The Westin Chennai Velachery, responded to this review, November 11, 2013
Dear Reviewer,

At the onset, I sincerely regret the inconvenience caused to you during your stay and thank you for sharing your experience on TripAdvisor.

This certainly is a rare case as our associates make sure they address to the requests of our patrons. I have brought to their notice your concern and assure you that the next time you visit us; your stay will not be marred by discomfort of any kind.

Once again, thank you for your honest feedback. Your review is extremely important to us in upgrading our services and looking forward to offer you an even better experience in the future.

Stay well,

Shrikant Wakharkar
General Manager
shrikant.wakharkar@westin.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio
1 review
Reviewed November 7, 2013

This hotel is nice, located in a central part of town with access to shopping, dining, and necessities. The staff at this hotel were very professional at all times, they were always willing to help. I cannot say that the front desk was always on top of things but they did try. There were some bililng errors that took a little while to resolve but eventually they seem to have been remedied, "let you all know when the next bill gets here." At any rate, the people at this hotel are very friendly and always wililng to meet the needs of it's patrons. Anushree and Kavita were always amazing and always brought a smile to our faces. I could not have been more pleased with their dedication to every patron's needs.

Room Tip: Stay on the pool side of the building
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  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rick E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShrikantWakharkar, General Manager at The Westin Chennai Velachery, responded to this review, November 11, 2013
Dear Reviewer,

We thank you for choosing to stay with us on your recent business trip and sharing your personal experience here in this review. We are happy to know that your stay at our hotel in Chennai was comfortable and enjoyable and that you found our location convenient.

The Westin Chennai Velachery strives to provide the best value to guests with an array of world-class amenities, personalized service and a range of recreational options. We feel proud to note that you had a memorable stay with us and enjoyed our service and facilities. Anushree and Kavita have been suitably recognized in view of the fact that you made a special mention of them.

Once again, we thank you for staying at our hotel. Your patronage and support are extremely important to us and we look forward to welcoming you again at our hotel in Chennai.

Stay well,

Shrikant Wakharkar
General Manager
shrikant.wakharkar@westin.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai, Tamil Nadu, India
2 reviews
Reviewed November 7, 2013

Westin Chennai is certainly the best place to be. May it be for a laid back weekend break or Just an evening at Willows. To start with I should mention about the hotels decor which is tasteful, aesthetic and ergonomic. I pretty much loved everything about this place starting from the warm welcome with a refreshing drink at the reception, the heavenly bed and their amazing food. It was certainly a memorable experience. While I wish to make a special mention about Willows their sports lounge bar..with a neat menu and amazing music rightly complimented by their staff, they I would want to spend every Weekend of mine with friends, family or colleagues. If your looking for a pub with good music and your personal space then willows should be your choice. Thanks you Westin..:):):)..

Room Tip: willows is the place to be ...and do try their penne with Aioli dressing
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RamyaGourri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShrikantWakharkar, General Manager at The Westin Chennai Velachery, responded to this review, November 11, 2013
Dear Ms. Ramya,

We would like to express our gratitude to you for staying at our hotel in Chennai and sharing your personal experience here in this review. We are delighted to receive your kind words of appreciation regarding the various facets of our hotel including the décor, warm reception, food and beverage offerings and our signature Westin Heavenly Bed®.

We would also like to thank you for dining at Willows and appraising it on this platform. Willows Bar is perfect to relax with friends over some eclectic and delicious cocktails & snacks. The atmosphere stays upbeat with nightly entertainment consisting of live bands or live DJs spinning house, retro, and classic tunes. It fills us with immense pleasure that you were impressed with our offerings and found our staff at par with excellence.

We thank you again for sharing your experience as it is reviews like yours that motivate us to strive for even better performance. It is indeed an honor to receive your patronage and we look forward to your continued visits at our hotel and sports bar.

Stay well,

Shrikant Wakharkar
General Manager
shrikant.wakharkar@westin.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Chennai Velachery

Property: The Westin Chennai Velachery
Address: 154 Velachery Main Road, Chennai (Madras) 600042, India
Location: India > Tamil Nadu > Chennai District > Chennai (Madras) > Velachery
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 394 Hotels in Chennai (Madras)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Chennai Velachery 5*
Number of rooms: 215
Official Description (provided by the hotel):
Centrally located in one of the city’s developing commercial areas, The Westin Chennai Velachery is near major corporations, eclectic restaurants, shopping, and the botanical gardens.Our 215 beautifully-appointed guest rooms and suites ensure relaxing stays in pleasant surroundings. Eat well in our four restaurants, which serve healthful local and international meals. ... more   less 
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