We arrived at 10:30pm in the night, all the staff were attentive and awake. They greeted us warmly and excited as they always are. The check in was done within a few minutes and we were in our room by 10:35 which was great.
The room was excellent, amazing like all the other great properties on WESTIN. The bedding and the amenities in the room were spot on. Some of the general items in the washroom were missing like the Comb and moisturiser which were a simple call away to service express.
We ordered a light snack at 10:45pm and got a call in 30 minutes that the there will be a delay in the delivery as the food cooked is being redone as it was not done correctly. We enquired on a Khao Suey and they told us how its prepared and then mentioned that it’s not available which was kind of pointless, then we ordered a Mini Veggie Burger we ordered with fires, didn’t really taste that great and an improvement should be done on it. When the staff came to deliver the food he called a veg burger a chicken burger which was kind of a surprise.
The housekeeping facilities were really good and responsive.
Swimming Pool, Suana were not in service which was kind of why we booked the hotel as my Wife really wanted to indulge. The Gym and Steam was good and the best thing is that the gym was open 24/7 if anyone wants to run from their wives hah.
The spread was as one would normally find in a Westin property. The Danish pastries could be improved they were a little dry, the Egg Chef was great and really knew how to create awesome omelettes. The pancakes and waffles were really nice and a must try with a scoop of vanilla ice cream. The only let down was finding a small hair in the fresh orange juice, the excellent staff recognised the issues and instantaneously changed it.
The expectations of a new property were high as they usually are, after evaluating the good and not so good experiences I must say that one should discount their expectations by about 30 to 40% unless the property really works on some of the points above. In terms of value for money, it would be better to check in to an Aloft property since the facilities we wanted weren’t working. At the rates they are charging if all the facilities were working it would definitely be good value for money.
- Official Description (provided by the hotel):
- Centrally located in one of the city’s developing commercial areas, The Westin Chennai Velachery is near major corporations, eclectic restaurants, shopping, and the botanical gardens.Our 215 beautifully-appointed guest rooms and suites ensure relaxing stays in pleasant surroundings. Eat well in our four restaurants, which serve healthful local and international meals. ... more less
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