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“Excellent service”

Cafe Mercara Express
Ranked #14 of 6,638 Restaurants in Chennai (Madras)
Certificate of Excellence
Cuisines: Indian, Contemporary, International, Fast Food, Cafe
More restaurant details
Restaurant details
Good for: Local cuisine
Dining options: Late Night, Breakfast, Delivery, Reservations
New Delhi, India
Level Contributor
11 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Excellent service”
Reviewed March 14, 2014

ITC Grand Chola is definitely one of the best restaurants in town. Other than excellent food quality, they offered us extremely good service.

  • Visited February 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Shevali5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ranvir_Bhandari, General Manager at Cafe Mercara Express, responded to this review, November 12, 2014
Dear Reviewer,

The Ladies and Gentlemen of ITC Grand Chola are grateful for your generous words of appreciation.

The team feels motivated to continue providing esteemed guests like you with be spoke services.

Thank you for sharing your feedback.

Warm Regards,

Ranvir Bhandari
Regional Vice President South and General Manager ITC Grand Chola
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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272 reviews from our community

Visitor rating
    182
    64
    18
    5
    3
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Sydney, Australia
1 review
“Excellent food, superior service, lovely ambiance.”
Reviewed March 13, 2014

It was an amazing experience with excellent music. The atmosphere was charming. The server - Upender was friendly and very welcoming. The Biryani rice was perfectly displayed and extremely tasteful. The atmosphere was perfect for having a dinner meeting and all of our entrées were expertly prepared.

  • Visited February 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Rit2301
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ranvir_Bhandari, General Manager at Cafe Mercara Express, responded to this review, March 20, 2014
Dear Reviewer,

Thank you for your valuable feedback and for your kind words of appreciation on the ambience, cuisine and service at Café Mercara Express. We are glad you took particular liking to the biryani and Upender and the team at the restaurant were able to make your dinner meeting an enjoyable experience.

We look forward to your return and to the opportunity to serve you again soon.

Warm regards,

Ranvir Bhandari
Vice President South & General Manager ITC Grand Chola
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
1 review
“Excellent”
Reviewed March 13, 2014

Great food and ambience. Lovely place and good choice of food items. Quiet, spell binding and a good place to relax with the family.

Visited February 2014
Helpful?
Thank NandiniC8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ranvir_Bhandari, General Manager at Cafe Mercara Express, responded to this review, November 12, 2014
Dear Reviewer,

Delighted to note that your experience was a fantastic one.

The team eagerly awaits your return visit to be able to curate more wonderful dining experiences.

Thank you for patronizing the hotel.

Warm Regards,

Ranvir Bhandari,
Regional Vice President South & General Manager ITC Grand Chola
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pune, India
Level Contributor
3 reviews
3 restaurant reviews
“Excellent Service.”
Reviewed March 12, 2014

I am frequent traveller. My nature of work demands the same. I have visited many five star restaurants at many places and I tell you the kind of service and discipline I found in your restaurant is just immaculate. My experience at your restaurant is just full paisa vasool. Hats off to you guys for maintaining such high standards in field of hospitality. Thanks for satisfaction. I would really like to visit again and again.

  • Visited March 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Ajayant S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ranvir_Bhandari, General Manager at Cafe Mercara Express, responded to this review, March 20, 2014
Dear Reviewer,

Thank you for your valuable feedback. We are delighted to hear that you enjoyed your experience at Café Mercara Express and that the service matched your expectations.

We hope you will visit us again soon and look forward to welcoming you back to ITC Grand Chola again soon.

Warm regards,

Ranvir Bhandari
Vice President South & General Manager ITC Grand Chola
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Just right. ..lovin it”
Reviewed March 11, 2014

Happy to hav visited Mercara ..
Thanks to Mr.Tomar from Grand Chola for some splendid memories.We now hav two favorites ...Madras Pavilion n of course Mercara. .
A must for anyone looking to good times...quiet, unobstructive n yet spell binding...
Merci Mercara. ..

  • Visited March 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank Asha G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ranvir_Bhandari, General Manager at Cafe Mercara Express, responded to this review, March 20, 2014
Dear Reviewer,

Thank you for your valuable feedback. We are delighted to learn that Café Mercara Express and Madras Pavilion have emerged as your favourite restaurants. Upender Tomar and the team at both the restaurants are thrilled by your kind comments.

We look forward to your return and to the opportunity to serve you again soon.

Warm regards,

Ranvir Bhandari
Vice President South & General Manager ITC Grand Chola
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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