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The Leela Palace Chennai
Ranked #7 of 397 Hotels in Chennai (Madras)
Bangalore District, India
Level 4 Contributor
33 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“Luxurious hotel...”
Reviewed January 3, 2014 via mobile

Good location in a city like Chennai... the hospitality and comfort at its best.
The room are spacious and well decorated for its standard.
Special mention is about the bathroom is good with features but only thing missing is the hair dryer...which is required for this standard...
overall a beautiful hotel ...

Stayed December 2013, traveled with family
Helpful?
1 Thank grnk11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pascal_Dupuis_12, General Manager at The Leela Palace Chennai, responded to this review, January 10, 2014
Dear Guest

Thank you for taking the time to write such positive comments on Trip Advisor.

It is very encouraging and motivating for all of us to receive such positive feedback. I was however sorry to read that we did not explain you the location of the hairdryer during your room orientation and can assure you that there is one in every room.

We are looking forward to welcoming you back at The Leela Palace Chennai in the very near future.

Regards

Pascal Dupuis
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (409)
Date | Rating
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Kolkata (Calcutta), India
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 2, 2014

I was there for a 2 night stay. the hotel is good with nice rooms, but i had to face a unexpected things which i will never forget. the hotels wi-fi does not work in all the rooms specially in the room which i had put up. secondly the first day of my stay the hotel was overcrowded and the management was very poor. the b'fast provided to us was not even comparable to a 3 star with service far below the expected levels of Leela Palace and then to top it all there was a major problem which i faced was the bathroom drainage which suddenly stopped working and room was filled with water within a few seconds as the water from the shower area overflowed to the room.it was quite a shock to see that. Overall it was a mixed experience..

Room Tip: large rooms..
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sumit269
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pascal_Dupuis_12, General Manager at The Leela Palace Chennai, responded to this review, January 10, 2014
Dear Guest

Thank you for taking the time to write your comments on Trip Advisor.

I am very sorry to read that we did not managed to meet or exceed your expectations on this occasion. The catalogue of issues that you have described is certainly not representative of the type of service we aim to provide at The Leela Palace Chennai.

I sincerely hope that we will have another opportunity to welcoming you and I am sure that we will be able to provide you with a much more positive impression.

Once again, our sincerely apologies and I would be delighted to look after your reservation personally so please do not hesitate to contact me on +91 9952957567

Regards

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level 4 Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed December 30, 2013

The Leela Palace chennai is another feather in the cap for the Leela Group. I believe it has been there since Jan 2013 unfortunately most of the cabbies are not aware of the property. The immediate vicinity is not great and the approach road is bad, but the Hotel, trust me is mind blowing. the rooms are spacious with walk in closets. Its luxury at its best. The staff is helpful and cordial. The banquet hall is huge . The breakfast spread at Spectra deserves a special mention. Loved the desserts. Shall definitely

Room Tip: If you want a room with a view, please do ask for it
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  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vijubalan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pascal_Dupuis_12, General Manager at The Leela Palace Chennai, responded to this review, December 31, 2013
Dear Guest

Thank you for taking the time to write such positive comments on Trip Advisor.

It is very encouraging and motivating for all of us to receive such positive feedback.

We are looking forward to welcoming you back at The Leela Palace Chennai in the very near future.

Regards

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida
Level 5 Contributor
56 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed December 28, 2013

Rarely does a hotel provide a service which knocks you off your feet. Leela Palace Chennai does just that. In several steps from the . The pool is something to behold, something you take a picture of before you jump in. The staff is incredibly helpful and will do anything to ensure your stay is the best. The restaurants are second to none and their mastery of international cuisine is only outdone by the delicious Indian entrees.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Steven K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pascal_Dupuis_12, General Manager at The Leela Palace Chennai, responded to this review, December 31, 2013
Dear Guest

Thank you for taking the time to write such positive comments on Trip Advisor.

It is very encouraging and motivating for all of us to receive such positive feedback.

We are looking forward to welcoming you back at The Leela Palace Chennai in the very near future.

Regards

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
copenhagen
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 26, 2013

Arriving at the Leela is an impressive experience with huge burning candles and flowers every where. The entrance and the lobby are beautifully decorated, and are also the rooms. The bathtubs in the rooms are enourmous, and there are lot of extra amenities like chocolates, bathrobes, walk in closets etc. There is a lot of staff present all the times, and you do feel, you are in a luxury hotel. The breakfast is the best I ever had in a hotel, (except for maybe the Radisson in Lübeck) - with a continental, asian and indian part. You can have fresh made eggs after your own choice, dhosas, fresh fruit salads, dim sum etc. Unfortunately there were problems with our water in the room, so we had a lot of people going in and out.The swimmingpool area is on the 3th floor, with towels and bathrobes provided, and you can ask for food to be served at your sunbed. There are 3 restaurants, I tried the Chinese, which was really good. The Leela is not much more expensive than many other quality hotels in India, and would be very much more expensive if it was in Europe. For us it has been fun to have a whole suite for an affordable price in a real luxury hotel.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CopenhagenCuba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pascal_Dupuis_12, General Manager at The Leela Palace Chennai, responded to this review, December 31, 2013
Dear Guest

Thank you for taking the time to write such positive comments on Trip Advisor.

It is very encouraging and motivating for all of us to receive such positive feedback.

We are looking forward to welcoming you back at The Leela Palace Chennai in the very near future.

Regards

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai, Tamil Nadu, India
Level 3 Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 26, 2013

I think the best property in Madras. With a view of the Adyar Estuary and the Theosophical society. Service is excellent. Breakfast is to die for. The Indian food at the specialty restaurant is not up to the mark. Southern Spice at the Taj is better.

Room Tip: Rooms to the south side have a much better view. Try the breakfast Buffet it is fabulous :)
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Krishdipri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pascal_Dupuis_12, General Manager at The Leela Palace Chennai, responded to this review, December 31, 2013
Dear Guest

Thank you for taking the time to write such positive comments on Trip Advisor.

It is very encouraging and motivating for all of us to receive such positive feedback. We have taken good note of your comments about the food and rest assure our Chef is constantly looking for feedback in order to ensure guests satisfaction at all time.

We are looking forward to welcoming you back at The Leela Palace Chennai in the very near future.

Regards

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai
Level 4 Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed December 25, 2013

I stayed at the Leela Palace Chennai on Christmas Eve. It was my first experience with Leela and I can frankly say I was bowled over! I have stayed in many hotels across brands and can say Leela Palace Chennai is the best so far.

The room I stayed in was a sea facing room. Nice views, however would have loved if the balcony could be accessed! Staying for 3 nights in Pondicherry before arriving at the Leela had me spoiled for spending late evening watching the sea from the room balcony :) The room is excellent, amenities top notch. The bathroom is excellent with a super soak tub and powerful shower. There was hot water issue for a couple of hours because of some pipe burst. The management was courteous and full of personal apologies.

The food is probably the best part of the hotel. Our dinner at Jamavar their Indian restaurant was simply superb and breakfast at the Spectra the next morning was very well laid buffer with lots of choices. Loved the fresh waffle with maple syrup and whipped cream!

The staff was good, well behaved and courteous and went out of the way to accommodate our needs. All in all, an excellent property with delicious food. Highly recommended on all fronts!!

Room Tip: Sea facing rooms are very good and worth the value.
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  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hetapeta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pascal_Dupuis_12, General Manager at The Leela Palace Chennai, responded to this review, December 31, 2013
Dear Guest

Thank you for taking the time to write such positive comments on Trip Advisor.

It is very encouraging and motivating for all of us to receive such positive feedback.

We are looking forward to welcoming you back at The Leela Palace Chennai in the very near future.

Regards

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Leela Palace Chennai

Property: The Leela Palace Chennai
Address: M.R.C Nagar, R.A. Puram | Adyar, Chennai (Madras) 600028, India
Phone Number:
Location: India > Tamil Nadu > Chennai District > Chennai (Madras)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 397 Hotels in Chennai (Madras)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Leela Palace Chennai 5*
Number of rooms: 326
Official Description (provided by the hotel):
On the confluence of the Bay of Bengal and the Adyar river, The Leela Palace is Chennai’s first and only seafront city hotel, designed by John Gerondelis from Smallwood, Reynolds, Stewart, Stewart & Associates Inc. While the public areas, guestrooms and suites, Library Blu, Jamavar and Spectra have been designed by Jeffrey A. Wilkes, the principal designer of DESIGNWILKES, the art and embellishment has been done by Mrs. Madhu Nair, Director Operations and Design of The Leela Palaces, Hotels and Resorts. Drawn from the inspiration of Chettinad Dynasty, the architecture of the Palace Hotel exudes the regal and opulent style. Set on 4.8 acres of land, the 11-storeyed hotel features 326 rooms and suites. Equipped with world-class amenities, the meeting and conference centres are luxuriously and lavishly spread. Its close proximity to the central business district and local attractions and having a spectacular sea view on offer is sure to make the experience of our guests a very memorable one. ... more   less 
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