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“Excellent staff and service”

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The Leela Palace Chennai
Ranked #5 of 415 Hotels in Chennai (Madras)
Reviewed December 2, 2013

My family just back from a 5 night stay at the Royal Suite and this is one of the best hotels in Chennai for service. The staff are excellent and take great care of the guests. I spoke to other hotel in house guests and all shared the view that this is a fantastic hotel,made fantastic by all levels of staff.
We have decided to make this our regular hotel in Chennai a major switch as I am a lifetime platinum member of another hotel chain but prefer the 'Palace' for future stays.
When all facilities around and in this hotel are in operation it will most certainly draw many guests as the central and beautiful sea facing location is also most convenient for anything you need to do around Chennai

Room Tip: Sea facing rooms are an added bonus as the view is beautiful. The garden suite is unique 2 rooms and...
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  • Stayed: November 2013, traveled with family
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Thank Nss125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leela_Chennai, General Manager at The Leela Palace Chennai, responded to this reviewResponded December 3, 2013

Dear Guest

Thank you for taking the time to write such positive comments on Trip Advisor.

It is very encouraging and motivating for all of us to receive such positive feedback.

We are looking forward to welcoming you back at The Leela Palace Chennai in the very near future.

Regards

Pascal Dupuis
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,376 - 1,382 of 1,561 reviews

Reviewed December 1, 2013

We travel very extensively and have stayed in hotels all over the world for both leisure and business. The Leela Palace rates as one of the most pleasant we have experienced in more than 30 years of travel and compares favourably with the Oberoi and Shangri La standards. We stayed 4 nights on the 'stay longer and save' package in early November 2013, which at around $150 per night was tremendous value for money. We used the one-way airport transfer and were met by the driver from the chaos of Chennai airport - always a worthwhile expense to reduce the stress when arriving in India in the middle of the night. As GHA members, we were upgraded to a deluxe sea-view room and checked-in in our room. Close to the sea on an inlet, but not on the sea, the hotel has a pleasant view; albeit there‘s no hiding the rubbish/trash flotsam and jetsam tat is such a feature of urban India! Do not plan for a beach holiday in Chennai – it’s a toilet! Back to the hotel, the room is finished and furnished to a very high standard and, like all areas of the hotel, has a comfortable, hushed and relaxed atmosphere. Good sized room with separate dressing room/closet and very good size tub as well as twin wash basins and shower with excellent and consistent water pressure. For the very fussy, the turn-down service was perhaps a litlle early at 4 p.m. Breakfast presents an excellent spread of Indian, Western and Eastern choices as well as plenty of fresh fruit, bakeries, and smoothies. The made to order Masala Dosa is delightful, but so too are all the Indian breakfast dishes with the colourful and tasty chutney choices. The staff do a good job of meeting with guest’s needs without being too overbearing and although the breakfast room was quite busy, it never seemed to be crowded. The pool is quite stark but the environment is pleasant and the water comfortably warm; the only drawback was the very intrusive noise of construction at the neighbouring property – this is clearly beyond the control of the hotel but does not make for relaxation. Likewise, the main road leading to the hotel is currently a mess, but once made-up will imporve the envirnment considerably. The fitness centre is well equipped and little used; we made use of the steam rooms by giving 30 minutes advance notice. We dinned at Jamavar and enjoyed a delightful Indian meal; however, by venturing across the road at the entrance to the hotel we found a local restaurant offering good local dishes at a fraction of the cost. We visited but didn’t use The Library Blu bar, which appeared to be very techno-modern and designed in tune with the contemporary Bombay Beat. As a final testament, we enjoyed our stay so much that we returned to the Hotel for our final night after spending 4 nights on business at the Radisson Blu in Central Chennai. In conclusion, the owners, management and staff have done a wonderful job of creating a truly luxury hotel and an environment of calm and relaxation that stands in stark contrast to chaos and madness of the surrounding city.

Room Tip: The Premier room is very good and only the very picky would value the extra cost of a Duluxe room.
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  • Stayed: November 2013, traveled as a couple
    • Value
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Thank DFKtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leela_Chennai, General Manager at The Leela Palace Chennai, responded to this reviewResponded December 3, 2013

Dear Guest

Thank you for taking the time to write such extensive and positive comments on Trip Advisor.

It is very encouraging and motivating for all of us to receive such positive feedback.

We are looking forward to welcoming you back at The Leela Palace Chennai in the very near future.

Regards

Pascal Dupuis
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 28, 2013

We stayed 5 nights in the Leela Palace and, overall our impression was very good. This hotel is less than 12 months old and has been built to a high standard in a great location in Chennai. It has had some financial troubles so some areas such as the Spa etc. remain unfinished. It is located right on the coast with views over the tidal river estuary and the sea. We had a large corner Junior Suite and the room and the view were great. It is always a little necessary in India to accept that your luxury hotel is extremely close to people living in poverty....and the Leela is no exception to that. The fishing village on the beach is a very messy place and certainly the contrast to the hotel is not so easy. However, the estuary, the wader birds, the open sea and sky are a major advantage compared with downtown Chennai...and yet, it is still very close to everything...

The quality of food in all the restaurants is VERY high. Especially the Chinese which is exceptional. Breakfast and lunch Buffets in the main Spectra restaurant are enourmous affaires with, I think, at least five separate kitchens serving different styles of food. Everyone in the hotel is charming but the service is variable. We felt that there was some lack of communication and often too many managers standing around and not enough real attention to the service. We are perhaps too critical but at the top end of the Indian Hotel hierarchy, it is right to expect a pretty seamless service, not to have to ask for the same things each morning. We did make our comments directly to the hotel before leaving.

Room Tip: Ask for sea view and the largest room that you can afford!
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  • Stayed: November 2013, traveled with friends
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2  Thank LighthouseAntibes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leela_Chennai, General Manager at The Leela Palace Chennai, responded to this reviewResponded December 3, 2013

Dear Guest

Thank you for taking the time to write such extensive and positive comments on Trip Advisor.

It is very encouraging and motivating for all of us to receive such positive feedback.

We are looking forward to welcoming you back at The Leela Palace Chennai in the very near future.

Regards

Pascal Dupuis
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 27, 2013

To describe simply - "Please go for it". Please stay and experience at least once. Yes! They welcome you the traditional way of "Aarathi", Making the check in at ease and making you get settle down at your room - palace. This is the only hotel where i found a place exclusively to keep our baggage/luggage. The bathroom has got separate toilet, separate bathroom and a bath tub out. See it to believe it. The bedroom had the sea view which is a visual delight.The rooms were utmost clean and ...what am i talking...The food, Stay, experience will definitely be simply superb. You will not feel like checking out.

Room Tip: We stayed in the first floor, smoking wing. The room has a separate living room, a bedroom open to t...
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  • Stayed: November 2013, traveled on business
    • Value
    • Location
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    • Cleanliness
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Thank sweetha2k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leela_Chennai, General Manager at The Leela Palace Chennai, responded to this reviewResponded December 3, 2013

Dear Guest

Thank you for taking the time to write such positive comments on Trip Advisor.

It is very encouraging and motivating for all of us to receive such positive feedback.

We are looking forward to welcoming you back at The Leela Palace Chennai in the very near future.

Regards

Pascal Dupuis
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 26, 2013

We are a group of french expat in Chennai, and the sunday brunch is the best we had in Chennai. Service is great and the diversity of the food excellent.
Maybe the meat can be a bit better next time and it missing some french patisserie but for the rest, Sushi, european food... excellent.

Stayed: November 2013, traveled with friends
2  Thank Kryone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leela_Chennai, General Manager at The Leela Palace Chennai, responded to this reviewResponded December 3, 2013

Dear Guest

Thank you for taking the time to write such positive comments on Trip Advisor about your experience at the Sunday Brunch in Spectra.

It is very encouraging and motivating for all of us to receive such positive feedback. We have duly noted your comments about the meat and the choice of french pastry and already discuss your our Executive Chef.

We are looking forward to welcoming you back at The Leela Palace Chennai in the very near future.

Merci beaucoup et a bientôt

Pascal Dupuis
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 20, 2013

Absolutely fantastic property and extremely accommodative and friendly staff. I stayed at the hotel for a conference and we received the red carpet treatment. The General Manager was himself involved in arrangements and we received a very personalized service. I believe that at a five star property like this, you don’t pay for amenities, but pay for the service and the service was absolutely extraordinary. Would surely recommend this place to anyone in Chennai.

Room Tip: Higher up and facing the sea.
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  • Stayed: May 2013, traveled on business
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3  Thank AneeshB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leela_Chennai, General Manager at The Leela Palace Chennai, responded to this reviewResponded November 23, 2013

Dear Guest

Thank you for taking the time to write such positive comments on Trip Advisor.

It is very encouraging and motivating for all of us to receive such positive feedback.

We are looking forward to welcoming you back at The Leela Palace Chennai in the very near future.

Regards

Pascal Dupuis
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 17, 2013 via mobile

Stayed only a night. Decor is super. Staff well trained. Rooms well designed and equipped. Coffee shop food better than I expected in a coffee shop. Lobby is very well designed. Gym equipment as good as it gets.
Will definitely stay on my next visit to chennai specially with wife.
Only thing that was wrong was service speed which was slower than expected at late hours with very few people in the restaurant.

Stayed: November 2013, traveled on business
3  Thank vishalj1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leela_Chennai, General Manager at The Leela Palace Chennai, responded to this reviewResponded November 23, 2013

Dear Guest

Thank you for taking the time to write such positive comments on Trip Advisor.

It is very encouraging and motivating for all of us to receive such positive feedback.

I have duly noted your comments about the speed of the service in the restaurant and will certainly tsake this up with the respective Managers and I apologise for the inconvenience caused.

We are looking forward to welcoming you back at The Leela Palace Chennai in the very near future.

Regards

Pascal Dupuis
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Leela Palace Chennai

Address: M.R.C Nagar, R.A. Puram | Adyar, Chennai (Madras) 600028, India
Phone Number:
Location: India > Tamil Nadu > Chennai District > Chennai (Madras)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 415 Hotels in Chennai (Madras)
Price Range: $129 - $255 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Leela Palace Chennai 5*
Number of rooms: 326
Official Description (provided by the hotel):
On the confluence of the Bay of Bengal and the Adyar river, The Leela Palace is Chennai’s first and only seafront city hotel, designed by John Gerondelis from Smallwood, Reynolds, Stewart, Stewart & Associates Inc. While the public areas, guestrooms and suites, Library Blu, Jamavar and Spectra have been designed by Jeffrey A. Wilkes, the principal designer of DESIGNWILKES, the art and embellishment has been done by Mrs. Madhu Nair, Director Operations and Design of The Leela Palaces, Hotels and Resorts. Drawn from the inspiration of Chettinad Dynasty, the architecture of the Palace Hotel exudes the regal and opulent style. Set on 4.8 acres of land, the 11-storeyed hotel features 326 rooms and suites. Equipped with world-class amenities, the meeting and conference centres are luxuriously and lavishly spread. Its close proximity to the central business district and local attractions and having a spectacular sea view on offer is sure to make the experience of our guests a very memorable one. ... more   less 
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