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“Good hotel Bad customer service”

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Radisson Blu Hotel Chennai
Ranked #20 of 403 Hotels in Chennai (Madras)
Certificate of Excellence
Reviewed June 10, 2010

Room:
The room ambience is very nice and have a nice bedding ensembles and furniture. But the bed was made up only the first day in a decorative manner. Then from the next day it was just arranged and not decorated. ( However the Room is a + )

Food:
The morning break fast is excellent , we have a lot of options and quality food. Very nice service at the restaurant

Customer service:
They have very bad customer service. I have found a competitively lower price over the internet but they denied me a price match. Which is absurd. They do not bother if we stay or not but they will not refund the money too. They try to charge even for water in the room and its so freaking expensive. You have to spend 6 - 7$ for a water bottle.. Hell No.. They also have freekingly high cost for their phone calls made from room.

  • Stayed: April 2010, traveled as a couple
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2  Thank prasanachand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,509 - 1,515 of 1,691 reviews

Reviewed June 10, 2010

This Hotel even though expensive, but very good by all means. Situated nearer to the Airport gives you greater comfort. It has Internet connectivity, Swimming pool & Gymnasium, Beauty salons, Massage and Aromatherapy facilities are all available under a single roof. Restaurants are renowned for their exquisite cuisine. I really enjoyed my stay and definitely will be back again in the future.This hotel is located just in front of the Chennai Airport. The hotel environment is superb and natural with lot of trees and garden. The service and food are excellent.

  • Stayed: February 2009, traveled as a couple
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2  Thank hello1Patiala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 25, 2010

Excellent hospitality and very good service. The restaurants were of international standards.

  • Stayed: November 2009, traveled as a couple
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Thank cuterose4u05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 11, 2010

It was a nice stay there , very comfortable and spacious rooms .
i enjoyed staying at this hotel.

services of this hotel are also nice .

  • Stayed: May 2010, traveled on business
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Thank narender123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 9, 2010

Stay at the rooms were pleasant and the food was real good and had a spicy touch of southern India in it. We would definitely recommend this hotel for a business stay where you...

  • Stayed: April 2010, traveled on business
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1  Thank shikhu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 5, 2010

This Hotel eventhough expensive, but very good by all means. Situated nearer to the Airport gives you greater comfort. It has Internet connectivity, Swimming pool & Gymnasium, Beauty salons, Massage and Aromatherapy facilities are all available under a single roof. Restaurants are renowned for their exquisite cuisine.

I really enjoyed my stay and definitely will be back again in the future.

  • Stayed: December 2009, traveled on business
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Thank JackChennai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vikiChennai, General Manager at Radisson Blu Hotel Chennai, responded to this reviewResponded May 18, 2010

Thank you so much for your encouraging review. I have shared it with my team and all are enthused to welcome you back.
Vikram Cotah
Vice President
Radisson Hotel Chennai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 5, 2010

This hotel is located just in front of the Chennai Airport. The hotel environment is superb and natural with lot of trees and garden. The service and food are excellent.

  • Stayed: June 2009, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank kamalmsl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vikiChennai, General Manager at Radisson Blu Hotel Chennai, responded to this reviewResponded May 18, 2010

Thank you for the encouraging review. I have shared your comments with my team and they are enthused and are waiting to welcome you back to the hotel when your travels bring you back to our area!

Vikram Cotah
Vice President
Radisson Hotel Chennai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Blu Hotel Chennai

Address: 531 GST Road | St. Thomas Mount, Chennai (Madras) 600016, India
Location: India > Tamil Nadu > Chennai District > Chennai (Madras)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Romantic Hotel in Chennai (Madras)
#12 Business Hotel in Chennai (Madras)
#15 Spa Hotel in Chennai (Madras)
#18 Luxury Hotel in Chennai (Madras)
#18 Family Hotel in Chennai (Madras)
Price Range: $95 - $158 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Radisson Blu Hotel Chennai 4.5*
Number of rooms: 101
Official Description (provided by the hotel):
Radisson Blu Hotel GRT Chennai is lifestyle Deluxe Business hotel conveniently located near Kamaraj-domestic and Anna-international airports. Within easy reach to industrial hub, IT corridor, shopping and beach. ... more   less 
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Also Known As:
Radisson Grt Chennai

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