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“Royal service, excellent stay for business trip”

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Taj Coromandel Chennai
Ranked #4 of 398 Hotels in Chennai (Madras)
Certificate of Excellence
Johannesburg, South Africa
Level 4 Contributor
43 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Royal service, excellent stay for business trip”
Reviewed February 3, 2014

I stayed at the Taj Coromandel for the second time while on a business trip in Chennai and they did not disappoint. The staff are incredibly friendly and helpful - they made my stay wonderful. They went out of their way to make me comfortable. While in the middle of the city with loads of traffic, the hotel is quiet - I was able to work, which was important for me at the time. I loved the gym, while it is small it has all the important equipment that I needed to use. The food is excellent and the restaurant staff are very helpful. I am pescetarian and on one of the evening I went to Anise restaurant and I wanted a fish dish on the buffet but was not hungry enough to take the buffet. The staff agreed to serve some of the dishes on the buffet for me as ala carte. The attitude of the staff at this hotel is amazing - they first seek to understand and serve.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kgethi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prakash N, General Manager at Taj Coromandel Chennai, responded to this review, February 27, 2014
Dear Guest,
Thank you for taking the time to share a detailed review on Tripadvisor.
I am glad to note that your stay at the Taj Coromandel has met your expectation. We are grateful to you for your compliments for our associates. They are indeed delighted and very encouraged with your praise.
Captivating Chennai gives guests a rare glimpse into nooks of the city that are otherwise shielded from the public eye. I would like to recommend that you experience one of our destination tours on your next visit.
It was indeed a pleasure to have you with us and we look forward to welcoming you back soon.
Kind regards,
N Prakash
Director – Operations, Oriental Hotels Ltd &
General Manger, Taj Coromandel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Value
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Traveler tips help you choose the right room.   Room tips (147)
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Bengaluru, India
Level 3 Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 28, 2014

If you are looking for perfection in all aspects of your stay this is the place to be. The courteous staff, the cleanliness, the aesthetics, the restaurants, comfort and unadulterated luxury are just some of the things that a stay at Taj Coromandel promises you.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Abhy17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prakash N, General Manager at Taj Coromandel Chennai, responded to this review, February 27, 2014
Dear Guest,
Thank you for sharing your positive feedback on Tripadvisor.
I am delighted to note that your stay at the Taj Coromandel has met your expectations. Your words of praise for our facilities and associates motivate and encourage us to strive for excellence in hospitality.
It was an honour and privilege to have you with us and look forward to welcoming you back soon.
Kind regards,
N Prakash
Director – Operations, Oriental Hotels Ltd &
General Manager, Taj Coromandel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madurai, India
Level 3 Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 25, 2014

Very neat and clean hotel, but cost is too much. If you are going for businees trip, good to stay and very hygiene in nature. Staffs are well manner. Very nice south Indian and continental foods are available with good taste

Room Tip: Good for business trip
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  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rathamku
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prakash N, General Manager at Taj Coromandel Chennai, responded to this review, February 28, 2014
Dear Guest,
Thank you for sharing your feedback on Tripadvisor.
It was a pleasure and privilege to have you with us at the Taj Coromandel and we look forward to welcoming you back soon.
Kind regards,
N Prakash
Director – Operations, Oriental Hotels Ltd &
General Manager, Taj Coromandel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Islamorada, Florida
Level 3 Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 21, 2014

Taj Coromandel staff are incredibly attentive, pleasant and very friendly. The various restaurants on the property are all stellar (I thought). They set up private yoga lessons for me with an owner of a local studio - yoga in the morning next to the beautiful pool will always be a favorite memory of mine...as well as the jasmine garlands provided at check-in, and then subsequently left in my room every day. If I were to return to Chennai, I would stay at the Taj.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank esteph40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prakash N, General Manager at Taj Coromandel Chennai, responded to this review, February 27, 2014
Dear Guest,
Thank you very much for sharing your valuable feedback on Tripadvisor.
Our associates are greatly motivated by your compliments and this will help us in our endeavour to strive for excellence in hospitality.
I would like to inform you that we will soon be launching the Jiva Spa adjacent to the pool which will further enhance the relaxation experience at the Hotel.
Thank you for your patronage and we look forward to welcoming you back to the Taj Coromandel soon.
Kind regards,
N Prakash
Director – Operations, Oriental Hotels Ltd &
General Manager, Taj Coromandel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 19, 2014

Its an amazing place to stay and its nearly at the center of the city. The staff were courteous. It has an amazing pool and an in-house restaurant serving local delicacies. That being said, you do not run out of options to try the local food at near by restaurants. There are several restaurants like saravana bhavan, woodlands which are at a stones throw. My stay was memorable. The 5 star hotel serves fresh juices and a good variety of stuff as a part of the dinner. Its very close to the Marina beach which is a good tourist attraction.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nallanc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prakash N, General Manager at Taj Coromandel Chennai, responded to this review, February 27, 2014
Dear Guest,
Thank you for sharing your valuable feedback on Tripadvisor.
I am glad to note that your stay at the Taj Coromandel was memorable and met your expectations.
As you rightly pointed out, the Hotel is very well located. I would like to let you know that we have recently launched a bouquet of exciting experiences that give you a peek into the art, culture and tradition of Chennai. Please do sign up for one of these Captivating Chennai tours on your next visit.
It was a pleasure to have you with us at the Taj Coromandel and we look forward to welcoming you back soon.
Kind regards,
N Prakash
Director – Operations, Oriental Hotels Ltd &
General Manager – Taj Coromandel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tamworth, Australia
Level 6 Contributor
115 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 187 helpful votes
Reviewed January 15, 2014

The Taj Coromandel is an amazing hotel

the staff was all very friendly and keen to ensure our stay was comfortable

The pool is amazing, and the spa is as good as any around the world and the restaurant is great

I should have reviewed this hotel a couple of years ago; it was only updating my trip Adviser entries I had forgotten to do an entry, but not the Taj Coromandel

My visit was and still is memorable and I still think it is a great Hotel

Highly recommended

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wally70Tamworth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prakash N, General Manager at Taj Coromandel Chennai, responded to this review, February 27, 2014
Dear Guest,
Thank you for sharing your views on Tripadvisor.
I am happy to note that you had a memorable stay with us at the Taj Coromandel on your visit. We are grateful for your compliments to our facilities as well as the dining destinations.
I would like to let you know that we will soon be launching the Jiva Spa near the poolside area, which will complete the oasis of relaxation at the Hotel.
We are eager to serve you at the Hotel and look forward to welcoming you back soon.
Kind regards,
N Prakash
Director – Operations, Oriental Hotels Ltd &
General Manager – Taj Coromandel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Galway, New York
Level 1 Contributor
1 review
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed January 10, 2014

I could not have been more disappointed by my stay in this hotel. As a hotel that is supposed to be able to compete with the best in the city it fell massively short of the expectations it had created.

Firstly, five stars? Who gave it five stars, the lobby was nice but a basic requirement in a hotel above three stars is that the rooms are dry and clean, not damp and mildewy.

Also the staff try hard, but I saw some of them working from morning to night at least 16 hour days which is just not on. I would complain about some of them, but they clearly hadn't slept in days, and were forcing themselves to smile, room-service and service in the restaurant took forever, although the laundry service was great, however I need my coffee faster than I need my shirts ironed as a rule. Waiting forty five minutes for a few espressos is mental.

The management were rude, to all guests. Also incredibly disorganized. They insisted that all incidentals be paid for upfront, which defies the point of incidentals. Late one night they locked all of the guests out, when I asked why I was locked out it was because I hadn't paid the two euro charge for twenty minutes of wifi I had used that morning. Because they decided to lock everyone out at that time, it took hours for people to be able to access their rooms. The management somehow didn't think of this. I feel very sorry for the lower level staff who were forced to deal with the moronic decisions that happened higher up. Given the prices of the hotel I would have expected more, the breakfast was also painfully mediocre, however the food that room-service did (when it came within an hour) was quite okay.

Room Tip: Trying to get a room that isn't damp and mouldy seemed to be a struggle, however the second floo...
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  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
29 Thank Marianifhlafla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prakash N, General Manager at Taj Coromandel Chennai, responded to this review, February 26, 2014
Dear Guest,
Thank you for sharing your feedback on Tripadvisor.
I understand that you were part of the student group that stayed with us in December 2013.
Please be assured that your comments regarding the room and service lapses in the restaurant and in-room dining have been taken up with the concerned departments.
We have been informed by the local organizers that the billing instructions of all expenses, including concessional WiFi rates, have been communicated to all guests in advance and before the arrival in Chennai.
Regarding the keycards of some rooms being disabled, we had left a communication in the rooms to contact the front desk regarding a reissue of the same. Those guests who contacted the front desk were promptly reissued keycards. I would like to apologize for the inconvenience caused due to the same.
Our associates at the Taj Coromandel are treated with utmost dignity. While there may be exigencies where they are requested to work beyond the stipulated hours, they are given adequate time to recuperate and maintain a healthy work-life balance.
Look forward to welcoming you back to the Taj Coromandel soon.
Kind regards,
N Prakash
Director – Operations, Oriental Hotels Ltd &
General Manager – Taj Coromandel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Taj Coromandel Chennai

Property: Taj Coromandel Chennai
Address: 37 Mahatma Gandhi Road | Nungambakkam, Chennai (Madras) 600034, India
Phone Number:
Location: India > Tamil Nadu > Chennai District > Chennai (Madras) > Nungambakkam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Chennai (Madras)
#4 Luxury Hotel in Chennai (Madras)
#4 Business Hotel in Chennai (Madras)
#11 Romantic Hotel in Chennai (Madras)
#21 Family Hotel in Chennai (Madras)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Taj Coromandel Chennai 5*
Number of rooms: 212
Official Description (provided by the hotel):
Offering a fusion of rich South Indian design and classic elegance, the Taj Coromandel has been a landmark of fine living and hospitality in Chennai for the past four decades. Named after the Coromandel coast, the Hotel presents an urban oasis of bespoke experiences for both business and leisure guests, with attentive service and state-of-the-art facilities. ... more   less 
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Also Known As:
Taj Coromandel Chennai Hotel Chennai (Madras)
Taj Coromandel Hotel

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