We visited this hotel in May 2012. We booked the most expensive room called Club Exclusive. The room was good but I have major compliant about the maintenance and housekeeping of this place. First the TV remote was not working. Then AC wasn't that good. Flush in toilet not proper !! Yek. The AC panel broke down and also the lights were not working properly thru remote.
After charging us a very high rate, I felt the quality of maintenance is much to be desired.
Regarding house keeping. it used to take too long for getting the service. The Concierge staff was arrogant as we experienced for the person who came to fix our Safe locker. Even my young son felt that the guy was rude and even banged the door while going out. Maybe he was expecting a large tip or what we don't know.
Reception also was soso...During checking the receptionist remind us where to take the included dinner twice as also told us we will have to pay if we take it some where else in the hotel !!! Not needed. We know what we are doing. We feel it is not a very courteous hotel and felt not very good about the whole thing. Sorry for the negative list of issues!!!
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- Also Known As:
- My Fortune, Chennai Hotel Chennai (Madras)
- Chola Chennai
- Chennai Sheraton