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“2 days in Chennai”
Review of Trident, Chennai

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Trident, Chennai
Ranked #10 of 397 Hotels in Chennai (Madras)
Certificate of Excellence
Bad Fallingbostel, Germany
1 review
“2 days in Chennai”
Reviewed July 28, 2014

nice hotel, very friendly people, Hotel rooms quite modern, very clean, air condition very silent, good and quick service, beds are very good, breakfast is also very good, gym is modern and works perfect, close to the airport

  • Stayed July 2014, traveled on business
    • Value
    • Location
    • Service
Helpful?
Thank traveller_Paul2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai_Trident, General Manager at Trident, Chennai, responded to this review, July 31, 2014
Dear Guest,

Thank you for taking out time and posting a review on our hotel facilities and its services.

It is heartening to get such reviews and we are delighted to know that you enjoyed your stay at Trident Chennai. It was a pleasure to have been of service to you.

My team and I are inspired by your comments and truly appreciate your gracious praise.

We look forward to your future visits, I take this opportunity to assure you of our best attention and services at all times.

Please do not hesitate to write to me for any assistance with reservations or for anything else I can do for you in Chennai.

Thank you

Warm regards

Dhiraj Mehta
General Manager
dhiraj.mehta@tridenthotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,208 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (261)
Date | Rating
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English first
Warsaw, Poland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 27, 2014

Fantastic, quiet and luxury hotel 2 km from Chennai airport (with free transfer). Very friendly staff, their help is above usual standards even in ***** hotels. Clean and big rooms with garden view (great), fantastic suites. A/C silent & efficient. Calm and exotic tropical garden with big pool gives opportunity of real relax before or after your flight. Excellent restaurants with delicious food.

Room Tip: Ask for garden view rooms or a suite (if there is an upgrading option).
See more room tips
  • Stayed July 2014, traveled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Marek L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai_Trident, General Manager at Trident, Chennai, responded to this review, July 31, 2014
Dear Guest

Many thanks for taking the time to post your review on TripAdvisor following your recent stay at the Trident in Chennai.

I am very pleased to note that you enjoyed our location, room, restaurants, tropical gardens, pool and most importantly -Service. People are the life and soul of our hotels. I am fortunate to have been working with this wonderful team. It was an absolute pleasure to have been of service to you.

I have shared your feedback with the team. They are truly inspired to note that their efforts were well noticed and much appreciated.

We look forward to welcoming you back whenever your travels take you to this part of the world; if I can be of any assistance whatsoever in the meantime, please do not hesitate to write to me.

Thank you

Best regards

Dhiraj Mehta
General Manager
dhiraj.mehta@tridenthotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level 6 Contributor
133 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed July 25, 2014

Excellent is what Trident is and should say what hospitality - each and every person smiles, greets and makes you feel special. Right from the Driver, Valet,Security, Bell Boy, Reception or any Service staff - impeccable service with a smile and greetings. Should say - they have a great trainer. Super food and super service, even when you order room service the person on the other line is perfect with the order. A small complain will get immediate follow up and the best part is their is an immediate feedback to ensure all is well. Stayed here for Nine days or so and Chef Tekmeel ensured I got food the way I have it at home. It was truly a home away from home. Special Thanks to Chef Tekmeel, Ms Nisha and Roshan at Reception, Muthu, Sai, Nitin, Jermin, Vasim from Cinnamon, Mohammed Mansoor - the Sales Wizard, Vignesh, Vijay, Samuel the Airport Coordinators. Back here again for a week or so and Love the way I get chocolates every nite.

  • Stayed July 2014, traveled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank darpan98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai_Trident, General Manager at Trident, Chennai, responded to this review, July 31, 2014
Dear Guest,

Many thanks for such a wonderful review, following your recent stay at the Trident in Chennai. I hope you homeward travels were smooth and comfortable.

We were thrilled to read that you had such a great time and that we were able to contribute to your overall travel experience whilst your 9 days stay at Trident, Chennai and we were especially pleased to read how much you enjoyed the service by the entire team.

I have shared your review and conveyed your special thanks to Chef Takmeel, Nisha, Roshan, Muthu, Sai, Nitin, Jermin, Vasim, Mansoor, Vignesh, Vijay and Samuel; They are “over the moon” and delighted to know that they were able to surpass your expectations. It will give me great pleasure to share your gracious praise with everyone - the teams shall truly appreciate your gracious praise.

Our Executive Chairman, Mr. PRS Oberoi always says that people are the most important aspect of our business. We are constantly reminded by him to select with care, train and support people in their work and to do all we can to keep people motivated and engaged. I reckon from your comments that we have achieved all that he expects from us in a small measure, for you. It was an absolute pleasure to have been of service to you.

We look forward to welcoming you back to our Trident Chennai whenever your travels take you to this part of the world ; if I can be of any assistance whatsoever in the meantime, please do not hesitate to write to me.

Warm personal regards,

Dhiraj Mehta
General Manager
dhiraj.mehta@tridenthotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 25, 2014

Quite hotel to stay for business. Friendly staff with great help. Nice pool and gym. Breakfast and dinner were both in hotel and very enjoyable. Garden view provided a quite night to rest. Pick up service is also very thoughtful.

Room Tip: Garden view feel better
See more room tips
  • Stayed July 2014, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank MetScorpion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai_Trident, General Manager at Trident, Chennai, responded to this review, July 31, 2014
Dear Guest,

We are glad to read your feedback on Trip Advisor following your recent stay at Trident in Chennai.

We were especially delighted to read your positive comments you made about the hotel facilities, ambience, staff and service. I have already shared your comments with the team; they are happy to know that you had a wonderful stay with us.

Thank you for having chosen to stay with us; it was a pleasure to have been of service to you.

We do look forward to your repeat visit in not so distant future. If I can be of any assistance whatsoever in the meantime, please do not hesitate to write to me.

Many thanks once again.

Sincerely


Dhiraj Mehta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
1 review
Reviewed July 24, 2014

From outside, the building is not very impressive, on the inside, the building and ambience is excellent. It's worth spending in this facility. There are few restaurants only but the quality of food in the restaurant is very good.

  • Stayed July 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Sridhar-nissan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai_Trident, General Manager at Trident, Chennai, responded to this review, July 24, 2014
Dear Guest,

Thank you for taking out time and posting a review on our hotel.

It is heartening to get such reviews and we are delighted to know that you enjoyed your stay at Trident Chennai. It was a pleasure to have been of service to you.

My team and I are inspired by your comments and truly appreciate your gracious praise.

We look forward to your future visits, I take this opportunity to assure you of our best attention and services at all times.

Please do not hesitate to write to me for any assistance with reservations or for anything else I can do for you in Chennai.

Thank you

Warm regards

Dhiraj Mehta
General Manager
dhiraj.mehta@tridenthotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 23, 2014 via mobile

No sound proofing at all. Worst noisy room ever stayed in. Duty manager apologized profusely but nothing much was improved. Disturbed sleep throughout stay and no efforts made to change room. Totally disappointed and bad rest. Given a choice will not choose this hotel again.

Stayed July 2014, traveled on business
Helpful?
1 Thank Cerealgal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai_Trident, General Manager at Trident, Chennai, responded to this review, July 24, 2014
Dear Guest,

Thank you sharing your feedback following your recent stay at Trident Chennai.

I regret to note that we disappointed you on this occasion with guest room comfort – as you faced issues with noise from the adjoining room.

I have conducted a thorough investigation and concluded that this was owing to impending maintenance work in the room next to yours, which required carpenter’s intervention.

Our housekeeping team should have proactively checked if the adjoining room was occupied whilst carrying out routine maintenances, we shall be more careful of this in future.

I reiterate my sincere apologies once again for the inconvenience caused.

I take this opportunity to assure you that this is an aberration from our normal service standards and I sincerely hope that this does not mar your impression of Trident hotels.

We would greatly appreciate an opportunity to correct your perception in the near future.
Should you require any assistance for future reservations or for anything else in Chennai,
please do not hesitate to write to me at dhiraj.mehta@tridenthotels.com.

Thank you

Kind regards

Dhiraj Mehta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bhopal, India
2 reviews
Reviewed July 21, 2014

Really comfortable stay Hotel interior is suberb, Staff is very prompt and give personal service. Pick and Drop good Room is comfortable. From room view runway of airport and clear view of plain takeoff and landed clearly

Room Tip: Take Room road side where u see runway where u see flight takeoff and landed
See more room tips
  • Stayed July 2014, traveled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank Vivek_1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai_Trident, General Manager at Trident, Chennai, responded to this review, July 23, 2014
Dear Guest,

Thank you for a highly rated, precise review.

I am glad to know that you had a wonderful experience at our hotel.

We appreciate your feedback and appreciation, especially the comments you made on hotel design, service and room. It really works as a great source of inspiration for the team. Team Trident is pleased to know from your review that their efforts were so well appreciated. It was a pleasure to have been of service to you.

We look forward to the opportunity of welcoming you back, please do not hesitate to write to me for any assistance with reservations or for anything else I can do for you in Chennai.

Thank you

Best regards

Dhiraj Mehta
General Manager
dhiraj.mehta@tridenthotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Trident, Chennai

Property: Trident, Chennai
Address: 1/24 G.S.T Road, Chennai (Madras) 600027, India
Phone Number:
Location: India > Tamil Nadu > Chennai District > Chennai (Madras)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Chennai (Madras)
#7 Spa Hotel in Chennai (Madras)
#7 Family Hotel in Chennai (Madras)
#8 Business Hotel in Chennai (Madras)
#9 Luxury Hotel in Chennai (Madras)
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Trident, Chennai 4*
Number of rooms: 167
Official Description (provided by the hotel):
An oasis of warmth and luxury environs, our hotel, Trident, Chennai welcomes you with its elegant, low-rise design spread over five lush acres of verdant gardens. The 167 luxury rooms and suites , tastefully appointed in muted and earthy tones, combined with handcrafted furniture and convenient amenities, are designed to make you feel at home during your stay with us. Trident, Chennai is situated just 3 kilometres from the airport and 12 kilometres from the railway station. ... more   less 
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Also Known As:
Trident, Chennai Hotel Chennai (Madras)
Chennai Hilton

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