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“So much more than an airport hotel”
Review of Trident, Chennai

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Trident, Chennai
Ranked #9 of 397 Hotels in Chennai (Madras)
Certificate of Excellence
UK
Level 4 Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“So much more than an airport hotel”
Reviewed December 31, 2013

We stayed here almost by accident, intending to be closer to the city centre, but what a find. In reality, the distance was not a problem and we had all the bonus of a well run hotel with service that is so good it is almost overwhelming. The garden, pool and gym are all great - and the food is excellent. We ate three meals (plus breakfasts} and all were a real treat. Highly recommended and we will stay again.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chiltern1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai_Trident, General Manager at Trident, Chennai, responded to this review, January 1, 2014
Dear Guest,

Thank you for your review on Tripadvisor.

I am glad to know that our hotel was at par with your expectations in terms of food, service, location and garden. At Trident, Chennai we are committed to provide our guests with the highest quality of service and it is appreciation such as yours which keeps us motivated and helps us in delivering our best.

I have shared your feedback with my team. Please be our guest always. Looking forward to see you soon.

Warm personal regards,

Amit Khare
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,209 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (261)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Leicester, United Kingdom
Level 3 Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed December 30, 2013

After a tiring 18hr journey from Birmingham, UK, we landed at Chennai airport late night. The hotel car was waiting for us even though the flight was delayed by an hour. The service we received at the hotel was amazing. Front desk quickly checked us and within minutes they took us straight to the room. We loved every bit of time we spent at Trident. Simply a 5* service and would recommend anyone this hotel. The food was outstanding and would definitely stay here again.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank INerul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai_Trident, General Manager at Trident, Chennai, responded to this review, January 1, 2014
Dear Guest,

It was indeed a pleasure having you stay with us during your recent visit to Chennai.

I thank you for sparing your valuable time to write about us on Tripadvisor. We are pleased that you enjoyed your stay and that you were satisfied with our food and service. It has been our utmost focus at Trident, Chennai to provide our guests with personalized service that meets high standards of hospitality.

I look forward to the pleasure of your continued visits and assure you of our best services at all times.

Warm regards,

Amit Khare
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pune, India
Level 3 Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 29, 2013

The loyalist gets such a homely and friendly treatment, one cannot believe! The frontdesk was kind enough to give me booking in last minute also as this visit of mine was at less than 24 hour notice. Room service is quick and they not only remember you, they know what are your likings and what did you have last time. HK keeps a note what all newspapers you read, and what amenities you want in the room. The lounge at level 3, Samudra restaurant and the bar are really relaxing after a hectic day of work in the metro. Its Airport location is the biggest plus.

Room Tip: Generally all rooms and views are good. Those on pool/ garden side are too good.
See more room tips
  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HemantJoshi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai_Trident, General Manager at Trident, Chennai, responded to this review, December 30, 2013
Dear Guest,

Thank you so much for posting your comments on the Trip advisor. I am happy to read your positive comments on your recent stay at Trident, Chennai.

It has been my pleasure to convey your compliments to team. Positive recognition is a tremendous source of inspiration to our exemplary staff and I thank you for your kind comments.

I hope that our distinctive service will tempt you to return and stay with us again.

Warm personal regards,

Amit Khare
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cumbria
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed December 28, 2013 via mobile

A fantastic hotel with exceptional service. Nothing was too much trouble from the moment we walked in. The room was very comfortable and spacious. We ate in the Indian restaurant, Samundar and the food was fabulous. I would definitely stay here again!

Stayed December 2013, traveled as a couple
Helpful?
3 Thank FabFabregas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai_Trident, General Manager at Trident, Chennai, responded to this review, December 30, 2013
Dear Guest,

It is a pleasure to receive your review on Tripadvisor. I thank you for being our guest.

We are pleased to know that our food exceeded your expectations and that you had an unforgettable experience. I have conveyed your appreciation to all chefs and the team is ecstatic to receive your appreciation.

We thank you once again for your valuable feedback and we look forward to welcoming you back to Trident, Chennai.

Warm regards,

Amit Khare
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 26, 2013

If you are regular on reaching late to the airport this hotel is the right place for you. The guests needn't worry about conveyance to and from the airport which i feel is very relaxing specially when u r too tied up in work! Overall not a great property (infact pretty lousy) but high on utility for business travelers.

Room Tip: higher floors facing the back side....
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  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank roshnidg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai_Trident, General Manager at Trident, Chennai, responded to this review, December 30, 2013
Dear Guest,

It was an absolute pleasure talking to you over phone. Thank you for sparing your time for updating your experience on Trip Advisor.

I sincerely regret to know your feedback about your car. I have made note of your room preference as non-smoking room located in the higher floors with a king bed. We will ensure that all amenities are replenished on a daily basis. Please accept my sincere apologies for the service lapses and the inconveniences you had faced.

I would request you to please treat your recent experience in isolation and non-representative of the Trident experience and give us another opportunity to make amends. The team and I shall ensure that you have a memorable stay with us.

We are all looking forward to welcome you back and to get another opportunity of creating wonderful experiences for you.

Warm regards,

Amit Khare
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai, Maharashtra, India
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed December 22, 2013

Had a great stay in Trident Chennai. The rooms are good and the food was simply delicious. The chef and the other staff at the restaurant go out of the way to see that the guests get the right kind of food for the guests. One suggestion: there should be more sugar-free options in the desserts section. The hotel staff in general were very polite and extremely efficient. There was personal touch to everything. Right from airport pick up to airport drop. Overall it was indeed a very nice stay.

Room Tip: There should be more sugar-free options in the desserts section.
See more room tips
  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sudip9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai_Trident, General Manager at Trident, Chennai, responded to this review, December 30, 2013
Dear Guest,

It was an absolute pleasure having you stay with us. Thank you for reviewing us on Tripadvisor.

I am delighted to know that you enjoyed your stay with us. Your constructive feedback regarding the staff is invaluable and much appreciated and put to good use as we strive to provide impeccable service ensuring a memorable experience. It is so special to know that you found the staff “polite, prompt and courteous”. I will personally pass on your appreciation to everyone.

At Trident, Chennai, we are committed to providing our guests with the highest quality of service and it is appreciation such as yours which keeps us motivated and helps us in delivering our best.

I have made a good note of your feedback on sugar free desserts. I assure you that you will find a change in the dessert menu. We are all looking forward to welcome you back to Trident, Chennai.

With warmest personal regards,

Amit Khare
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 17, 2013

This was my longest stay in Trident CHENNAI from 26 Dec till Dec second week. I returned from Taj hotel that I booked because of room shortages at TRDIENT

I just wanted to highlight the fact of personalized dishes at breakfast room you can avail of.
In past I was complaining about not having enough breakfast menu at their restaurant. However recently during breakfast time I happened to talk interact with team like Nitin etc I realized they offer much more/different than what offered as a common menu. Even existing dishes like DOSAs can be tailored to your needs and ordered , just one example.

Moral of story - fell free to express your taste at the breakfast table, staff are likely to do their best they can to meet customized orders
. This is really awesome experience . Each and every staff is committed to do their best in providing services.

Pravin Salunke

Room Tip: you may like to see aircrafts taking off frequently (but without aircraft engine noise ). You can a...
See more room tips
  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pravin-BLR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai_Trident, General Manager at Trident, Chennai, responded to this review, December 17, 2013
Dear Guest,

It was an absolute pleasure having you stay with us. Thank you for sparing your time for updating your experience on Trip Advisor.

I am glad to note that you enjoyed our breakfast. Your constructive feedback regarding the staff is invaluable and much appreciated and put to good use as we strive to provide impeccable service ensuring a memorable experience. It is so special to know that you found Nitin “polite, prompt and courteous”. I will personally pass on your appreciation to him.

At Trident, Chennai we are committed to providing our guests with the highest quality of service and it is appreciation such as yours which keeps us motivated and helps us in delivering our best.

We are all looking forward to welcome you back and to get another opportunity of creating wonderful experiences for you.

Warm personal regards,

Amit Khare
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Trident, Chennai

Property: Trident, Chennai
Address: 1/24 G.S.T Road, Chennai (Madras) 600027, India
Phone Number:
Location: India > Tamil Nadu > Chennai District > Chennai (Madras)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Chennai (Madras)
#6 Spa Hotel in Chennai (Madras)
#7 Family Hotel in Chennai (Madras)
#8 Business Hotel in Chennai (Madras)
#8 Luxury Hotel in Chennai (Madras)
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Trident, Chennai 4*
Number of rooms: 167
Official Description (provided by the hotel):
An oasis of warmth and luxury environs, our hotel, Trident, Chennai welcomes you with its elegant, low-rise design spread over five lush acres of verdant gardens. The 167 luxury rooms and suites , tastefully appointed in muted and earthy tones, combined with handcrafted furniture and convenient amenities, are designed to make you feel at home during your stay with us. Trident, Chennai is situated just 3 kilometres from the airport and 12 kilometres from the railway station. ... more   less 
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Also Known As:
Trident, Chennai Hotel Chennai (Madras)
Chennai Hilton

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