We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great hotel near Chennai airport”
Review of Trident, Chennai

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 14 more sites!
Trident, Chennai
Ranked #9 of 403 Hotels in Chennai (Madras)
Certificate of Excellence
Reviewed March 17, 2013

My work colleague and I stayed here for 1 night at the end of February 2013. We arrived about 10pm on an international flight and departed on a 10am domestic flight. The Trident is only a 5-10min drive from the airport. We normally stay at the Radisson, which is only a few doors down but it was fully booked.

I must say that it was a pleasant surprise as I have not stayed at a Trident Hotel before. From the time we met the complimentary airport pick up, check in, breakfast, check out and return to the airport, the staff were excellent. Extremely friendly and helpful. We stayed in the Garden Suite rooms which were very spacious, clean and well appointed. Robes, slippers, fruit and tea and coffee facilities made it a very comfortable and enjoyable stay. The bathroom products are Kama Ayurveda which are quality Indian products. Breakfast buffet was good - just watch out for the cereal dispensers as the tops are not secured - I saw multiple people attempt to pour cereal into their bowl and it went onto the table and all over the floor. Staff in the restaurant are particularly attentive. I would certainly stay here again.

  • Stayed: February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Miranda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai_Trident, General Manager at Trident, Chennai, responded to this reviewResponded March 19, 2013

Dear Guest,

Greetings from Trident, Chennai

Thank you for your recent review on TripAdvisor.

I am glad to know that you had an enjoyable stay with us. I shall share your feedback with my team. Your feedback on cereal dispenser was of great concern to me. I am sorry about the inconvenience you faced during breakfast. We shall try to place a dispenser which is very easy to use.

We appreciate your taking the time and trouble to post your review online. Your feedback is very important to us and it will always assist us to monitor and improve our service levels.

My team and I look forward to the pleasure of your continued visits.

Thank you.

Amit Khare
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (1,238)
Traveler rating
Traveler type
Time of year
Language
  • More languages

847 - 853 of 1,238 reviews

Reviewed March 16, 2013 via mobile

We stayed for one night in the Trident Hotel, and arriving at 2am after a long flight from London before a 10am onward flight to Sri Lanka. The hotel is just 10 minute drive from Chennai airport so was ideal for us, and it was surprisingly luxurious for an airport hotel. The receptionist was very helpful as our travel agent had made a mistake with the booking but the problem was quickly resolved. The other staff were very friendly and helpful. The room was small but perfectly fine for one night. There was a large selection to choose from for the buffet breakfast in the morning and the hotel offered a complementary transfer back to the airport in the morning.

  • Stayed: March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank riverside-london
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai_Trident, General Manager at Trident, Chennai, responded to this reviewResponded March 17, 2013

Dear Guest,

Thank you for your valuable feedback. We are delighted to note that you enjoyed your stay at Trident, Chennai and found everything to your satisfaction.

We constantly endeavour to wow our guests and are thrilled we succeeded with you. Please give us an opportunity to serve you again.

Looking forward to your continued visits.

Warm regards,

Amit Khare
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 15, 2013

The hotel is situated only a 20 minutes drive from the airport, they operate a 5 star pick up and drop off so no hassel getting to an fro.

Check was excellent and the rooms are a good size for two people and the showers are hot! The hotel has an amazing pool area and spa that you can escape to after a hard days work . The staff are young and eager to please , every one has a smile and it is hard to say anything bad about the place. The food is completely safe. Try everything.

Getting a taxi can be a bit of an issue from the hotel and the hotel taxi is expensive. so you may need to venture out or ask someone to order you a meter taxi which is set at zero and you pay whats on the metre .

The people are very friendly outside ( but can look a little scary) but speak little or no English outside the hotel ( not sure why? its a bit like the French thing)

The other minor issue was the Wifi you pay for time 30 min, 60 min etc and it can get expensive. If your there long ask for it to be complementary. I certainly will go again but without wifi on tap I would not.

Take note Trident its the little things that have got nothing to do with hotel service that will make the difference in a modern FB world.

Room Tip: 262 was where I was seemed good enough
See more room tips
  • Stayed: March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank AcharyaSunil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai_Trident, General Manager at Trident, Chennai, responded to this reviewResponded March 18, 2013

Dear Guest,

Thank you for your recent posting on TripAdvisor.

We were very pleased to learn that you had an enjoyable stay with us. I will be quick to share your feedback with my team.

I have made note of your feedback on wifi. I wish to recommend our ‘Business Travelers Plus Package’ to you which includes complimentary internet. You may book your next trip on the said package.

We appreciate your taking the time to post your review online. Your feedback will assist us to monitor and improve our service levels. We hope to welcome you back to the Trident Chennai again in the near future.

Warm regards,

Amit Khare
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 12, 2013

Less than 5 mins away from the Chennai airport and so ideal if you have to catch an early morning flight. The hotel car happily dropped me to the airport at no additional charge. On the flip side, my pool side room did get a slight background noise when planes took off.

Rooms are standard 5 star; corriders seemed a little tired compared to Oberoi's high standards. Staff was extremely courteous throughout, even during the check-in when I sensed that people were under some pressure. Next morning everything was bright and cheerful, though.

  • Stayed: March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank JoggingPlans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai_Trident, General Manager at Trident, Chennai, responded to this reviewResponded March 18, 2013

Dear Guest,

Thank you for your recent review on TripAdvisor.

We value your feedback as it is always a pleasure to hear from a satisfied guest. I have made note of your feedback on rooms and the corridor. I will share your review with team Trident.

We appreciate your taking the time to write this online for the community and hope to welcome you back to Trident, Chennai again.

Warm regards,

Amit Khare
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 10, 2013

I stay at Trident Chennai hotel on Feb 20 but it’s not a pleasant stay. We reserved 2 rooms in your hotels and my colleague and I arrive the hotel at midnight about 12:30pm and ready for check it. However, the Front Office Manager come to us and said the hotel and all nearby hotels are fully booked. Therefore, he asked my colleague and I share one room and refund the money to us. However, we have 100% prepaid in advance thru our travel agent for 2 rooms!!!! What a ridiculous!

We insist to have 2 rooms and tell him to fix the issue and may be upgrade one of us to another type of room. He keep saying that all rooms and nearby hotels are fulled booked and he can try to transfer one of us to another hotel, but the chance is very low as all the hotel is fully booked.

We really get mad and we tell them not to moving to another hotel and we don’t want to separate and we are really tried after hours of flights and we just need a room for refreshment and get some sleep and it’s MIDNIGHT!!!!!!!!!

We wait for 15 minutes in the lobby, finally, he packed us into 2 room, and we don’t know how come another room appears suddenly!!! The room is not good too, 1 room with smoke smell and the other one with 2 beds, anyway, no complain from us and we just need a room!!!!

It seems to me that your hotel got a lot of empty rooms as the café during breakfast time is not full and we just saw a few people in the lobby in the morning for check out or waiting for car pick.

It really a nightmare and disappointed for the way you treat your customer!

  • Stayed: February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Chow W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai_Trident, General Manager at Trident, Chennai, responded to this reviewResponded March 18, 2013

Dear Guest,

I thank you for your review on tripadvisor.

I have written to you and spoken with you over telephone. I am so sorry for the trouble and inconvenience you and your colleague faced while checking-in at the hotel. There is no justification for keeping you waiting and for suggesting that your colleague and you share a room. Please be rest assured, I have personally had a detailed conversation with the concerned department head and I would like to assure you that an incident like this will not be repeated.

If I can ever be of any assistance with reservations at Trident, Chennai, please do not hesitate to write to me. I promise you of a comfortable and memorable stay.

We appreciate your taking the time to post your review online. Your feedback will assist us to monitor and improve our service levels.

Looking forward to welcome you back to Trident, Chennai.

Warm regards,

Amit Khare
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 7, 2013

It was a short visit. starting from reception, housekeeper, restaurant staff. all wer friendly. I liked Indian food. Kulfi is the best ever I had in India. Good gymnasium, best of fitness equipment. Pleasing attire and friendly approach. I recommend all my people to stay with Trident across the country. Well maintained gardens. I use mostly sheraton in the city. Trident is preferred as airport hotel.

  • Stayed: February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank kettypillay6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai_Trident, General Manager at Trident, Chennai, responded to this reviewResponded March 8, 2013

Dear Guest,

Greetings from Trident, Chennai.

I thank you for sparing your valuable time to review us on TripAdvisor.

It was indeed a pleasure having you stay with us during your recent visit to Chennai. I am delighted to know that you have enjoyed your stay with us. Your feedback is imperative.

I have conveyed your generous compliments to the team for whom it has been a tremendous source of inspiration.

My team and I look forward to welcoming you back to Trident and Chennai.

Warm regards,

Amit Khare
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 5, 2013

It a comfortable and well arrange hotel . It's a good hotel and I am pleased to be here. The staff here is extremely warm and hospitable . They go out of their way to assit us. I tried the the pizza to check if it was European style and it was really good. I like the breakfast spread. My only feedback for improvement is that the rooms is cold when you arrive and takes a while to become normal. My pick was good. I would ask to stay at trident chennai for my future visits. Internet could be offered complimentary

Room Tip: I'd recommend cinnamon
See more room tips
  • Stayed: March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank OlivierLas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai_Trident, General Manager at Trident, Chennai, responded to this reviewResponded March 6, 2013

Dear Guest,

Greetings from Trident, Chennai.

I thank you for sparing your valuable time to review us on TripAdvisor.

It was indeed a pleasure having you stay with us during your recent visit to Chennai. I am delighted to know that you have enjoyed your stay with us. Your feedback is imperative and it gives us tremendous source of inspiration to excel further.

I have made note of your feedback on room temperature and will take necessary steps to make your stay comfortable with us.

With regard to internet, may I request you to choose our 'Business Travelers Plus Package' which is inclusive of complimentary internet.

My team and I look forward to welcoming you back to Trident and Chennai.

Warm regards,

Amit Khare
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Chennai (Madras) hotels
Radisson Blu Hotel Chennai
#21 of 403 in Chennai (Madras)
1,690 reviews
The Leela Palace Chennai
#5 of 403 in Chennai (Madras)
1,509 reviews
Park Hyatt Chennai
#8 of 403 in Chennai (Madras)
1,039 reviews
Show Prices
Show Prices
Show Prices
Guindy East
Hilton Chennai
Hilton Chennai
#10 of 403 in Chennai (Madras)
1,469 reviews
ITC Grand Chola, Chennai
#2 of 403 in Chennai (Madras)
2,897 reviews
The Raintree Hotel, St.Mary's
#7 of 403 in Chennai (Madras)
909 reviews
Show Prices
Show Prices
Show Prices

Been to Trident, Chennai? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Trident, Chennai

Address: 1/24 G.S.T Road, Chennai (Madras) 600027, India
Location: India > Tamil Nadu > Chennai District > Chennai (Madras)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Chennai (Madras)
#6 Spa Hotel in Chennai (Madras)
#7 Family Hotel in Chennai (Madras)
#8 Business Hotel in Chennai (Madras)
#8 Luxury Hotel in Chennai (Madras)
Price Range: $115 - $174 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Trident, Chennai 4*
Number of rooms: 167
Official Description (provided by the hotel):
An oasis of warmth and luxury environs, our hotel, Trident, Chennai welcomes you with its elegant, low-rise design spread over five lush acres of verdant gardens. The 167 luxury rooms and suites , tastefully appointed in muted and earthy tones, combined with handcrafted furniture and convenient amenities, are designed to make you feel at home during your stay with us. Trident, Chennai is situated just 3 kilometres from the airport and 12 kilometres from the railway station. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with DerbySoft Ltd Shanghai HQ Supplier Direct, Agoda, Hotels.com, Expedia, Booking.com, Priceline, Prestigia, Travelocity, TripOnline SA, Orbitz, Cancelon, Cheap Tickets, Hotwire, getaroom.com, HotelQuickly and Evoline ltd so you can book your Trident, Chennai reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Trident, Chennai Hotel Chennai (Madras)
Chennai Hilton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing