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“Very pleasant business trip”
Review of Trident, Chennai

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Trident, Chennai
Ranked #9 of 395 Hotels in Chennai (Madras)
Certificate of Excellence
Norwich, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Very pleasant business trip”
Reviewed October 16, 2012

I had to stay for 15 nights in the Trident hotel for business at the airport. The hotel was very close to the airport and provided a good overall service for people staying on the ' flight crew package'. As a frequent traveller I would say the hotel was better than a lot of airport hotels, and the laundry service for crew uniform was great. I loved the way all my shirts were returned cleaner than my washing machine at home and neatly packaged ready for repcking at the end of my stay. The front desk staff were very polite and spoke excellent English. I would be more than happy to stay again.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank petefromnorwich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai_Trident, General Manager at Trident, Chennai, responded to this review, October 23, 2012
Dear Guest,

I thank you for your review on TripAdvisor. I am glad to know that you have enjoyed your stay with us. I would share your feedback with my team.

We look forward to welcome you back to Trident, Chennai.

Warm regards,

Amit Khare
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,191 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (258)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Tokyo, Japan
Level Contributor
71 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed September 14, 2012 via mobile

I have stayed in this hotel a few times years ago. I stopped staying here as the wear-and-tear was very visible and the maintenance was poor. This time I had to stay near the airport as i had a 12-hour layover. I was plesantly surprised. I was in a club room and the room was quite nice, updated and in good condition. The gym was excellent with a wide variety of equipment. The spa was simple and okay. The breakfast buffet was good. Staff in Chennai hotels are generally very good and this hotel was no exception. All in all, a good surprise. Good option if you need to be in that side of town and within 10 minutes from the airport.

Stayed September 2012, traveled solo
Helpful?
3 Thank Hiyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai_Trident, General Manager at Trident, Chennai, responded to this review, September 20, 2012
Dear Guest,

I thank you for your review on TripAdvisor. I am glad to know that you have enjoyed your stay with us.

I have shared your feedback with my team and conveyed your generous compliments to the team for whom it is a tremendous source of inspiration.

We look forward to welcome you back to Trident, Chennai.

Warm regards,

Amit Khare
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurugram (Gurgaon), India
Level Contributor
42 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed September 7, 2012

We travel all over India on business and this was a great stay. It was a definite 5 star stay. Things are different when you travel international but they really made nice accommodations for a person from America to stay here. Have stayed in dozens of hotels in India and this one was great.

Room Tip: Ask for a pool view.
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  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KarDan1404
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai_Trident, General Manager at Trident, Chennai, responded to this review, September 12, 2012
Dear Guest,

I thank you for your review on TripAdvisor. I am glad to know that you have enjoyed your stay with us. I would share your feedback with my team.

We look forward to welcome you back to Trident, Chennai.

Warm regards,

Amit Khare
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 4, 2012

The Stay was Excellent.

This Hotel was in the Center of the city.

The rooms were enough spacious and quite Cozy
The Atmosphere was Quite Relaxing.
The Service was Excellent.
The Welcome was great too.

Had a wonderful experience at this Hotel
Reallly Enjoyed !!
Planning to go there again.!!

Room Tip: A Must for Business Travel in Chennai
See more room tips
  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rakesh_crown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai_Trident, General Manager at Trident, Chennai, responded to this review, September 5, 2012
Dear Guest,

I thank you for your review on TripAdvisor. I am glad to know that you have enjoyed your stay with us. I would share your feedback with my team.

We look forward to welcome you back to Trident, Chennai.

Warm regards,

Amit Khare
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 27, 2012

The pool side is a delight. Hammocks on coconut trees, colorful surrounding, spa on the spot. I couldn’t use the pool, as it was closed for renovation, but it sure looked tempting. It’s deep enough to play “mermaid fetching a coin”. No diving though. It’s in the open & clean, again couldn’t use it 
The location is a pain. Next to the air strip of the Chennai airport, noise from flights & the road don’t let you be peaceful.
Room came as a disappointing when you’d start comparing with Trident Gurgaon- cramped to a bit & maintenance can use a hand or two in bath & fittings. Somehow, the bathroom seemed to have lost the battle of securing enough space to accommodate a six feet two (almost ) not vertically but in spatial terms.
Prompt service when needed is a delight, similar breakfast kills some joy. Call for room servicing it’s 10 min away at max in my experience.
Do not go to the bar 30 min before happy hours close- if you’d order drinks which they punch in the system after happy hours get over, you’ll end paying the full price. Flat response & straight eyebrows will turn you into a chauvinistic even if you don’t want to.
Overall a satisfactory stay, would try again to see if a dip in the pool makes it rosier.

Room Tip: Don't take rooms with window to the road.
See more room tips
  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mrinal_mrinal77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai_Trident, General Manager at Trident, Chennai, responded to this review, August 27, 2012
Dear Guest,

I thank you for your review on TripAdvisor.

I am sorry that you were unable to access our pool. Pool was closed in order to carry out our regular maintenance.

I am disheartened to know that some of our hotel services were not up to your expectation. I have shared your feedback with my team. Please accept my sincere apologies for all the inconveniences caused to you. I have taken up these issues with due seriousness it requires. I assure you that you will see a positive change on your next visit.

Please do not let this mar your impression of our hotel. I would request you to treat your recent stay in isolation and grant us another opportunity to serve you better. For your future reservations, may I request you to write to me on amit.khare@tridenthotels.com?

I assure you of a comfortable and enjoyable stay at Trident Chennai for your future visits.

We look forward to welcome you back to Trident and Chennai.

Warm regards,

Amit Khare
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
delhi
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 26, 2012

Hey.. Recently Stayed at Trident's Chennai Property. Loved the staff. They were so courteous and went totally out of their way to make my stay comfortable.

Since I am a Trident Privilege member, my room was automatically upgraded to the Executive floor. The room included pick and drop to the Airport and the best part was that I DID NOT have to hunt for my name on the boards of the 100's of drivers waiting outside the airport - a hotel representative was waiting for me inside the arrival lounge and escorted me to the driver who was waiting with the car.

The room was true to Trident level, lovely and spacious. The food at the newly open Samudra restaurant is awesome. They server coastal cuisine.

Room Tip: Very near the airport but away from the main city.. stay here will be guaranteed to be peaceful..
See more room tips
  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hsapra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai_Trident, General Manager at Trident, Chennai, responded to this review, August 27, 2012
Dear Guest,

I thank you for your review on TripAdvisor. I am glad to know that you have enjoyed your stay with us. I would share your feedback with my team.

We look forward to welcome you back to Trident, Chennai.

Warm regards,

Amit Khare
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 24, 2012

I stayed at Trident Chennai for 3 nights in May 2012. The overall experience I can say was average. Expected more from a 5 star accomodation.

Rooms - were smaller than what I had expected and had a funny, woody kind of smell. Was put up in a room facing the main road, traffic noise at times was annoying.

Room service - was courteous and prompt in attending to requests.

Facilities - The lobbies were well decored and lighted. Pool was closed for maintenance during the stay which was disappointing, as Chennai weather mandates some cooling down especially in summers. Did not find time to use the spa.

Dining - mostly had food at the coffee shop Cinnamon. Breakfast can be rated between poor to average. A-la-carte menu had too little options, tried some north Indian food that tasted blunt. Dinner buffet spread was ok. Wanted to try the other dining unit Samudra, but they could only serve sea food which I am allergic to. Chef did offer fresh water options, but wasn't able to prepare it in eastern India/bengali style which I preferred. Overall, for a couple of nights I had to go to Radisson, adjacent to the hotel, for dinner.

Location - close to airport, but not in city center. Don't expect shopping or alternative dining options close by.

Others - minor irritant, but had to remind the hotel manager over emails to enroll into loyalty program, which should have got done automatically. On another rather outrageous incedent, I was charged Rs 150 (3 USD) for printing a single page of my air ticket, which seemed pricey indeed.

Room Tip: Don't take rooms facing the road, too much of traffic noise
See more room tips
  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank joydipm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai_Trident, General Manager at Trident, Chennai, responded to this review, August 27, 2012
Dear Guest,

I thank you for your review on TripAdvisor. I am disheartened to know that our hotel services were not up to your expectation. I have shared your feedback with my team.

Please accept my sincere apologies for all the inconveniences caused to you. I have taken up the issues with due seriousness. I assure you that you will see a remarkable change on your next visit. Please do not let this mar your impression of our hotel. I would request you to treat your recent stay in isolation and grant us another opportunity to serve you better.

For your future reservations, may I request you to write to me on amit.khare@tridenthotels.com? I would like to meet you in person.

I assure you of a comfortable stay at Trident Chennai for your future visits.

We look forward to welcome you back to Trident, Chennai.

Warm regards,

Amit Khare
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Trident, Chennai

Property: Trident, Chennai
Address: 1/24 G.S.T Road, Chennai (Madras) 600027, India
Phone Number:
Location: India > Tamil Nadu > Chennai District > Chennai (Madras)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Chennai (Madras)
#6 Spa Hotel in Chennai (Madras)
#7 Family Hotel in Chennai (Madras)
#8 Luxury Hotel in Chennai (Madras)
#8 Business Hotel in Chennai (Madras)
Price Range (Based on Average Rates): $
Hotel Class:4 star — Trident, Chennai 4*
Number of rooms: 167
Official Description (provided by the hotel):
An oasis of warmth and luxury environs, our hotel, Trident, Chennai welcomes you with its elegant, low-rise design spread over five lush acres of verdant gardens. The 167 luxury rooms and suites , tastefully appointed in muted and earthy tones, combined with handcrafted furniture and convenient amenities, are designed to make you feel at home during your stay with us. Trident, Chennai is situated just 3 kilometres from the airport and 12 kilometres from the railway station. ... more   less 
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Also Known As:
Trident, Chennai Hotel Chennai (Madras)
Chennai Hilton

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