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ITC Grand Chola, Chennai
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Reviews (3,228)
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2,407
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2,717 - 2,722 of 3,228 reviews
Reviewed December 1, 2013

Lovely modern spacious down town in chennai. Rooms are spacious and lovely. Lobby is very spacious and quite modern building in typical indian style. Everything is controlled by IPAD and what I paid is also worth the money . Restaurants are multiple Indian , vegetarian , italian and there is room for improvement certainly on quality of food and wine list.

  • Stayed: November 2013, traveled on business
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Thank vinciLyon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe_Charraudeau, General Manager at ITC Grand Chola, Chennai, responded to this reviewResponded December 14, 2013

Dear Reviewer,

Thank you very much for taking the time out to write such a valuable review about us on TripAdvisor. It is heartening to hear about your wonderful comments about our rooms and iPad. We have taken note of your suggestions about our food and beverage offering, the same has been discussed with our team.

We shall eagerly await your return.

Warm regards,
Philippe Charraudeau
Vice President and General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 30, 2013

Its a very fancily done hotel and gives a grand feel once inside. Although the entry porch is not very interesting. Rooms are comfortable with all digital controls. Room wings are spaced out. Multiple eating outlets. Within the hotel making your own way is an issue because of passages, elevators, walkways, etc.

Room Tip: Must stay once option.
  • Stayed: November 2013, traveled on business
    • Value
    • Location
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Thank AgarwalYash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe_Charraudeau, General Manager at ITC Grand Chola, Chennai, responded to this reviewResponded December 14, 2013

Dear Reviewer,

Thank you very much for your valuable feedback. We are pleased to take note of your wonderful comments about our rooms and digital controls along with our food & beverage offerings. Our in-room technology has been specially crafted to bring you convenience and luxury, at a tap of a finger. We are glad that you found it to be impressive. We regret that you did not find our entry porch to be of your taste.

We eagerly await your return.

Warm regards,
Philippe Charraudeau
Vice President and General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 29, 2013

Stayed in the suites at the ITC in Chennai and was very impressed with the level of service provided. Nothing was too much trouble for the many staff always available to assist with anything from how to work the washingmachine to what was the best tour to take in Pondicherry. The suites were extremely comfortable and slept well on a good mattress, range of pillow options and perfectly blacked out bedroom. Attention to detail lacked a little on cleanliness but to be honest it was the same in other five star hotels in India so i can accept this. I did find the pricing to be on the high side but I guess it is a high end hotel.

  • Stayed: November 2013, traveled on business
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Thank melb0urnegirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe_Charraudeau, General Manager at ITC Grand Chola, Chennai, responded to this reviewResponded December 14, 2013

Dear Reviewer,

Thank you very much for your valuable feedback. We are elated to hear that you found our services to be excellent. Thank you for beautifully highlighting the features of our suites and our specially crafted pillow menu.

We look forward to more opportunities to be of service to you.

Warm regards,
Philippe Charraudeau
Vice President and General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 25, 2013

The hotel was spectacular for the money. From the moment that we walked into the lobby to the moment that we left the hotel, we were waited on with excellent service. The check in process was very comfortable. They sat us down in the lobby and brought the check in to us. The room was very large with a super king size bed, iPad control for the TV, lights, air condition, etc. The breakfast was good. The grounds are tremendous with lots of choices for dining.

  • Stayed: November 2013, traveled on business
    • Value
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Thank Jay J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe_Charraudeau, General Manager at ITC Grand Chola, Chennai, responded to this reviewResponded November 29, 2013

Dear Reviewer,

Thank you very much for your valuable feedback. We are delighted that you found the hotel to be spectacular. Thank you for your kind words about our service, rooms, iPad and our food & beverage offerings. We are glad to that we were able to provide such a seamless stay experience for you.

We shall eagerly await your next visit.

Warm regards,
Philippe Charraudeau
Vice President & General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 25, 2013

One of the best hotel experience I have ever had. The hotel is beautiful and well located - less than 30 min from Airport -. The staff are always courteous and helpful. The atmosphere is completely pleasant and relaxing. I would come to Chennai just to stay in the hotel for a vacation!

  • Stayed: November 2013, traveled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Thank Antovalais
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe_Charraudeau, General Manager at ITC Grand Chola, Chennai, responded to this reviewResponded November 29, 2013

Dear Reviewer,

Thank you very much for sharing your valuable feedback. We are delighted to hear about your wonderful comments about our service standards. The brief distance from the airport surely is an added advantage for us. It is comments such as yours that keeps us motivated to go the extra mile and create a “WOW” every single time.

We eagerly look forward to your next visit.

Warm regards,
Philippe Charraudeau
Vice President and General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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