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“Great building, very average service” 3 of 5 bubbles
Review of ITC Grand Chola, Chennai

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ITC Grand Chola, Chennai
Ranked #2 of 386 Hotels in Chennai (Madras)
Certificate of Excellence
Singapore, Singapore
1 review
“Great building, very average service”
3 of 5 bubbles Reviewed February 9, 2013

I am staying at the hotel right now, the building and architecture are both striking, the service though is truly lacking, the word that comes to mind is "callous". The rooms are very clean as one would expect, they are not spacious though. Bathrooms on the other hand are superb.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank RTN_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe_Charraudeau, General Manager at ITC Grand Chola, Chennai, responded to this review, February 11, 2013
Dear Reviewer,

Thank you for your valuable feedback. We apologise for the inconvenience caused to you during your stay at ITC Grand Chola.

In order for us to get in touch with you directly, please email us your personal contact details at philippe.charraudeau@itchotels.in

We hope you give us another opportunity to serve you again.

Wishing you a great day ahead!

Philippe Charraudeau
Vice President & General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,423 reviews from our community

Traveler rating
    1,762
    467
    120
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    32
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (610)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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  • Japanese first
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  • Any
English first
New Delhi, India
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed February 7, 2013

Great architecture and wonderful service. Will come again. Delighted by warm welcome and greeting. Fast check in...and latest technology to take care of you adds to comfort. Spa experience was again wow...

  • Stayed January 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jaikhande
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe_Charraudeau, General Manager at ITC Grand Chola, Chennai, responded to this review, February 11, 2013
Dear Reviewer,

Thank you for your valuable feedback. We are delighted to note that you commented on the finer details of the hotel and were appreciative of the architecture and service.

We do our very best to ensure that all our guests leave with a feeling of having been pampered and we are glad we succeeded with you.

Do give us another opportunity to wow you again.

Wishing you a great day ahead!

Philippe Charraudeau
Vice President & General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
166 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 198 helpful votes
5 of 5 bubbles Reviewed February 4, 2013

Gives the feel of a palace, but has state of the art modern amenities installed. The iPad control of lights, phone, tv, doors and room service was mind blowing. Great swimming pool. Wonderful range and taste at breakfast. Comfortable beds, rooms and very nicely designed toilets. Little more to ask for and rates are high but full value for money. The negative is ironically the spacious lay out which means a lot of walking when going any where. The spa is like a maze and without help you can get lost.
On a lighter note, may be they can have walking escalators like L.A.

Room Tip: High room, pool facing are best
See more room tips
  • Stayed February 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Arun P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe_Charraudeau, General Manager at ITC Grand Chola, Chennai, responded to this review, February 11, 2013
Dear Reviewer,

Thank you for your valuable feedback. We are delighted that you liked the various aspects of the hotel and had a good stay experience at ITC Grand Chola.

We hope you give us another opportunity to wow you again and look forward to serving you again.

Wishing you a great day ahead!

Philippe Charraudeau
Vice President & General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai
Level Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed February 2, 2013

grand hotel. courtesous staff though a little raw. excellent rooms. the usual outstanding ITC fare in the restaurants.
faces serious teething troubles. they messed up our airport pick-up, our room keys one day. the good part is that they take corrective action very efficiently and courteously.

  • Stayed January 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jugz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe_Charraudeau, General Manager at ITC Grand Chola, Chennai, responded to this review, February 11, 2013
Dear Reviewer,

Thank you for your valuable feedback. We appreciate your patience and apologise for the inconvenience caused to you during your stay at ITC Grand Chola.

We endeavour to ensure all our guests are taken care of personally and made to feel at home.

If you felt you were not treated according to these standards, please allow us to get in touch with you directly by emailing us your personal contact details at philippe.charraudeau@itchotels.in

Wishing you a great day ahead!

Philippe Charraudeau
Vice President & General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed January 30, 2013

Chance to visit this place for a 5 day long business meeting..Ask me about food, services, beauty of the place, closeness from airport..ITC Grand Chola, Chennai fits in perfectly..The food and services were beyond appreciation. Every detail has been taken care of..Looking forward for my next visit which surely should be a family trip..

Room Tip: choose a room in the north wing..they are easy to access
See more room tips
  • Stayed January 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Kajal P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe_Charraudeau, General Manager at ITC Grand Chola, Chennai, responded to this review, February 11, 2013
Dear Reviewer,

Thank you for your valuable feedback. We are delighted to note that you appreciated all the aspects of the hotel from the food to the service and we are keen to ensure you have a good time on your next visit as well.

We too look forward to your next visit and hope you give us the opportunity to serve you again.

Wishing you a great day ahead!

Philippe Charraudeau
Vice President & General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
301 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
3 of 5 bubbles Reviewed January 28, 2013

its a grand looking hotel - huge, majestic, but it lacks in service, the maintenance is rather poor and that came as a surprise. all restaurants not yet functional and since it is not close to downtown areas in Chennai, not a very convenient place to stay

  • Stayed December 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Gayatri G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe_Charraudeau, General Manager at ITC Grand Chola, Chennai, responded to this review, February 7, 2013
Dear Reviewer,

Thank you for your valuable feedback. We apologise for the inconvenience caused to you during your stay with us.

In order for us to get in touch with you directly, please email us your contact details to philippe.charraudeau@itchotels.in

We hope you give us another opportunity to serve you again.

Wishing you a great day ahead!

Philippe Charraudeau
Vice President & General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed January 26, 2013

The hotel is just new and some facilities are yet to be commissioned.
The hospitality is good.
The buffet at Madras Pavilion offers abundant options!
People tend to take snaps at many places in the hotel!

  • Stayed January 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank stalin_peace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe_Charraudeau, General Manager at ITC Grand Chola, Chennai, responded to this review, February 7, 2013
Dear Reviewer,

Thank you for your valuable feedback. We are delighted that you appreciate the hotel and that your dining experience at Madras Pavilion was up to the mark.

We do hope you return to the hotel soon and give us another chance to serve you again.

Wishing you a great day ahead!

Philippe Charraudeau
Vice President & General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ITC Grand Chola, Chennai

Property: ITC Grand Chola, Chennai
Address: No 63 Mount Road | Guindy, Chennai (Madras) 600032, India
Location: India > Tamil Nadu > Chennai District > Chennai (Madras)
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 386 Hotels in Chennai (Madras)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — ITC Grand Chola, Chennai 5*
Number of rooms: 600
Official Description (provided by the hotel):
Set in an opulent, palatial design which pays homage to Southern India’s grand empires, the ITC Grand Chola, Chennai overlooks verdant parks and gardens. Experience understated Indian hospitality in an exquisite property with a distinct personality. ... more   less 
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