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“Awesome Hotel”

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ITC Grand Chola, Chennai
Ranked #2 of 403 Hotels in Chennai (Madras)
Certificate of Excellence
Reviewed October 19, 2012

Just that...awesome experience.

Gizmo lover's delight. Each room has an iPad which controls lights, TV and even can open the front door of your room, while you sit in bed, after you see who it is on the iPad screen! Enables you to have a great breakfast in bed!

The quality of the food and the service at the Peshawari, the gourmet Frontier Province Restaurant are absolutely super! As good as the very best!

Some teething problems remain, and the brand new staff have yet to fully get into the groove. But they are doing the best they can, and several familiar faces from other Hotels in the Group garnish the awesome property!

  • Stayed: October 2012, traveled on business
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8  Thank Debu H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe_Charraudeau, General Manager at ITC Grand Chola, Chennai, responded to this reviewResponded October 20, 2012

Dear Mr Haldar,

We thank you for your valuable feedback on your ITC Grand Chola experience
and are glad that it was as spectacular as we endeavour to make it.

Your feedback shall certainly help us in improving our product and service
standards time and again.

We look forward to your continued patronage and to delighting you always.

Wishing you a good day ahead!

Thank you once again and warm regards

Philippe Charraudeau
Vice President & General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,790 - 2,796 of 2,897 reviews

Reviewed October 18, 2012

This is supposed to be (in the near future) the largest 7* hotel in India. The executive rooms are very well equipped, with an iPad to regulate lights, clock and door ringing. The bathroom is generous with separate shower from toilet and many adds for your well-being. Unfortunately, the construction is going on and with still a jet lag (3.5 h difference to European time) having someone drilling in the neighbour at 8.30 am (indian time) room is not relaxing. Otherwise, the rooms are quite and the large double bed very comfortable. No sound coming from outside the windows which, by the way, cannot be opened.
The breakfast / dinner simply offers an extensive variety of outstanding food. Best dinner buffet I had in India so far. The entrance to the lobby is a little bit disappointing after seeing the size of the hotel from outside. You just face a hugh wall of marbled stairs that do not allow to have a look behind. Also, the light are quite dim. The staff everywhere is absolutely perfect. Sympathy, attention and perfect service. The Spa is not such, with only a good Gym and a large pool, but without sauna or hammam.

Room Tip: All executive rooms are alike. I had the opportunity to see some.
See more room tips
  • Stayed: October 2012, traveled on business
    • Value
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2  Thank mbernal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe_Charraudeau, General Manager at ITC Grand Chola, Chennai, responded to this reviewResponded October 19, 2012

Dear Reviewer,

We thank you for your valuable feedback on your experience at ITC Grand Chola. It shall certainly help us in improving our product and service standards time and again.

We look forward to your continued patronage and to delighting you always.

Wishing you a good day ahead!

Thank you once again and warm regards

Philippe Charraudeau
Vice President & General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 17, 2012

I definitely like the Hotel and the amenities provided by them. The rooms are comfortable and the morning break fast is excellent . Only time taken for providing room services are little more and..Provides the Best food Chennai city with excellent service and Ambiance.

  • Stayed: October 2012, traveled solo
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2  Thank shivendrasms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe_Charraudeau, General Manager at ITC Grand Chola, Chennai, responded to this reviewResponded October 19, 2012

Dear Reviewer,

We thank you for taking the time to provide us your valuable feedback.
We look forward to your continued patronage and to delighting you always.

Wishing you a good day ahead!

Thank you once again and warm regards

Philippe Charraudeau
Vice President & General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 16, 2012

At the moment it has a semblance of what it's potential is. Great and lush ambiance but a bit short on adequate seating for a hotel of this size. The lighting could improve at the reception and open areas. Half the facility is still under construction so there is likely hood of a worker tinkering away at your window sill all night! But was really disappointing and least expected of this brand was toilet cleanliness. The room allotted in the EVA section to me was great but the WC was not clean, certainly not pleasing to flush off someone else's deposits on entry to a five star! The EVA section has many missing elements compared to other locations, hopefully they should fall in line by & by! I did miss the trademark silk gown though.
The buffet breakfast at "Madras Pavilion" is good but so widely spread across the restaurant so be prepared to do some extra leg exercise. But their service is really commendable. The in room dining has limited sea food variant, in-fact only one...jinga curry in their welcome-meal menu... but the best cooked prawns that I have had for a longtime. Sadly you can only avail mock tails currently as the liquor license is a month away!

  • Stayed: October 2012, traveled on business
    • Value
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4  Thank rucksack12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe_Charraudeau, General Manager at ITC Grand Chola, Chennai, responded to this reviewResponded October 19, 2012

Dear Madam,

Thank you very much for taking the time to provide us with your valuable feedback.
We value your continue patronage and look forward to welcoming you back to ITC Grand Chola.

Do share with us your contact details so that a senior representative of the hotel may get in touch with you.

Wishing you a good day ahead!

Thank you once again and warm regards,

Philippe Charraudeau
Vice President & General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 14, 2012

Very good food. I liked their Dal Bukhari. Excellent service, however the seats are very uncomfortable as they do not have a back rest. They need to do something about this. Rumali roti was awesome. Overall ambience of the hotel excellent.

  • Stayed: October 2012, traveled with family
    • Value
    • Location
    • Cleanliness
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2  Thank hariharankrish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe_Charraudeau, General Manager at ITC Grand Chola, Chennai, responded to this reviewResponded October 19, 2012

Dear Sir,

We thank you for your valuable feedback on your meal at Peshawri and are glad that your experience was as spectacular as we endeavour to make it.

Your feedback shall certainly help us in improving our product and service standards time and again.
We look forward to your continued patronage and to delighting you always.

Wishing you a good day ahead!

Thank you once again and warm regards,

Philippe Charraudeau
Vice President & General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 13, 2012

This feedback is following today's incident over booking a table at 'Peshawari' at the ITC grand chola, Chennai.

On calling the desk for the reservation to be made, I was informed that I would get a call back in a few minutes to after checking to confirm, after 45 minutes and after NO call from the hotel, I call back only to hear the staff from the other end telling me that the staff in question IS IN A MEETING!

Now, this is certainly not the response anyone would expect from a 5/7 star rated hotel, not to mention from the ITC group!

This is the second time this has happened in the span of 1 week! The sheer experience of dining at the ITC brand is ruined!

If this is the training the staff attending the phones have received, one can only imagine how horrible the other services will be!

I CERTAINLY WILL NOT RECOMMEND THE PLACE TO ANYONE!

Please take a cue from the other hotels of Taj and Marriot in Chennai (my family and friends and I have had the best experiences there)!

  • Stayed: October 2012, traveled with family
    • Service
3  Thank LordKrish18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe_Charraudeau, General Manager at ITC Grand Chola, Chennai, responded to this reviewResponded October 19, 2012

Dear Sir,

Thank you for your valuable feedback. We do hope our Food & Beverage Manager was able to address your concerns with regard to your reservation call to Peshawri.

We hope to enjoy your continued patronage in the future and look forward to delighting you always.

Wishing you a good day ahead!

Thank you once again and warm regards,

Philippe Charraudeau
Vice President & General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 12, 2012

We had past week a corporate meeting at ITC Grand Chola in Chennai. Our experience was definitively not at level of our expectations. Service is definitively set at a high level (even sometimes too heavy but better more than less). The rooms are full of electronic gadgets - Ipad to control lots of features and functions, which some of us may find fancy but if looking in detail can become quickly troublesome - try to switch on Ipad, locate the right function amongst 20 possibilities to switch on light as you wake up at 3.00am to go to rest room - light that switches off while taking shower and end up in total darkness because you did not select the right function ... ! I agree that all this can be seen as funny when talking about it later. Less funny - One of our colleague found a rat in her room (and a rat trap as well which tells that hotel was aware that rats were sharing the room), construction noise going on in the rooms and halls until late night or even early morning, missed pickup at airport (is troublesome when reaching Chennai at 2.00am), 1/2 hour for checkin process, cleanliness and finishing of details disputable, lack of decoration and furniture which make the ambiance in the lobby especially very cold and impersonal, no alcoholic beverages, very long and troublesome process to check out and to settle the bill - I had personally major 5 mistakes on my bill which took the hotel 4 hours to sort out. To make the story short I am visiting Chennai for business very often - During my next trips I will definitively return to the hotel where I am used to stay. Sorry to appear harsh but if ITC Grand Chola wants to promote itself as a 7 stars hotel it is a must that all details have to be at that level and staff should not rely on customer feedback to improve basic things. Robert

Room Tip: Wait for some time for hotel to improve
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  • Stayed: October 2012, traveled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank RobertBing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe_Charraudeau, General Manager at ITC Grand Chola, Chennai, responded to this reviewResponded October 16, 2012

Dear Sir,

Thank you for your valuable feedback and it was a pleasure talking to you over the phone regarding the same.

I look forward to meeting you in the near future.

Wishing you a good day ahead!

Thank you once again and warm regards

Philippe Charraudeau
Vice President & General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ITC Grand Chola, Chennai

Address: No 63 Mount Road | Guindy, Chennai (Madras) 600032, India
Phone Number:
Location: India > Tamil Nadu > Chennai District > Chennai (Madras)
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 403 Hotels in Chennai (Madras)
Price Range: $171 - $262 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — ITC Grand Chola, Chennai 5*
Number of rooms: 600
Official Description (provided by the hotel):
Set in an opulent, palatial design which pays homage to Southern India’s grand empires, the ITC Grand Chola, Chennai overlooks verdant parks and gardens. Experience understated Indian hospitality in an exquisite property with a distinct personality. ... more   less 
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