Please do not opt for this hotel. I booked a room in this hotel through make my trip on 13th november 2013 for 1 day. I informed that I was going to check in at 11.30 P.M. I and my wife were to carry on a vacation to Andamans from then on. I had asked for airport pick up and drop. I informed hotel earlier only my flight details. When I landed at chennai airport there was no one to pick me up. I called hotel to pick me up. They sent car which reached after approx 20 mins(the hotel is almost 2kms from airport). When I and my wife reached hotel at say nearly 12 A.M. the manager told he DOESN'T HAVE ANY ROOM VACANT. Can you beleive this??? At night 12 A.m where will you go with your family in an unknown city. Then as they say there was no room in their hotel they would shift me in another hotel. They shifted me to another hotel of same category(3 star) named Arasan Inn (which was 1 star hotel) . The room was pathetic. I called make my trip representative but to no avail. They cared as much as the hotel manager of Mahalay residency. After nearly 15 days the Make my trip people are providing me difference of room tariff nearly rs.1400/-. But that night non of the make my trip representative even tried to find another good hotel for me. I was extremely disappointed as I could do nothing about the situation at that time. I was scared as I was with my wife and all the uncultural things that are happening in our country really feared me when I reached another hotel Arasan Inn at late night.
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