I have booked Flight + Hotel for travel and stay at Chennai from 18th july to 20th july through Make My Trip. On 19th night I asked the reception about the payment. He asked me as to when I am leaving to which I said on 20th evening at 7PM as my flight was at 9.50 PM. On 20th July while I was checking out I was told to pay a day's tariff. This I feel was quite disturbing because I had already paid to Make My Trip and had paid whatever the charges they had given.
To this I raised a complaint with Make My Trip (ID No. 130720-029008). The reply from Make My Trip was " We would like to inform you that as per confirmation received from hotelier Suresh, you have checked-in at the hotel on 18th July 2013 at 9.00 AM and check-out time for your booking was supposed to be on 20th July 2013 at 9.00 AM; however, you have checked-out at 7.00 PM on 20th July 2013 so that the hotel has charged extra one day tariff from you".
Isn't it ridiculous because I have booked the flight + Hotel and as per the schedule, the flight reaches Chennai at 8.40 Hrs and leaves chennai at 23.50 hrs. Now if the check in and check out time was 12 PM where the passenger would stay before 12 PM, while going to Chennai, and after 12 PM while leaving?
Moreover how the reception desk told all paid status the earlier day even after knowing the departure schedule?
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Orbitz, Hotels.com, Travelocity, Cancelon, TripOnline SA, Agoda, Hotwire and Cheap Tickets so you can book your Mahalaya Residency reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.