We just came to Fortel and have had a horrible experience. Our first room had cockroaches on the bed and weird smell. They changed our room and the shower area in the changed room had plumbing issues with water flooding in the shower area.
On complaining the front office assistant Mr. Prem Kumar laughed at us and was obviously very rude and not at all bothered about our issue. On repeated asking for the manager, I was finally given some Kavita's number and her cell was switched off.
We booked this hotel through makemytrip (it was one of the recommended hotels) and have complained to them as well. Let us see if they take any steps.
- Official Description (provided by the hotel):
- Fortel, Chennai, is a recently developed Business Class Hotel located at a prime spot at Egmore, the commercial business district of the city, which enables your business enhancement and also shopping and leisure at hand. It is closed to both the historical railway stations Egmore & Central which connects the north and south of India. Airport (Domestic & international) is 14km away. Fortel, Chennai, presents 95 aesthetically designed contemporary rooms and suites emphasizing the needs of the business traveler. ... more less
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