We were a large group in Chennai for a wedding, so we booked a number of rooms in what I'm sure was a very complicated order. I didn't make the reservation, I just showed up and tried to deal with the confusion... they kept shuffling us around and it got very confusing, and they ended up charging me extra for one night (not sure why).
This problem was specific to our situation, but the miscommunication is not. Our group and the staff definitely had some problems understanding each other, on multiple occasions. But given the average English proficiency of the area, I'd say it was definitely not as bad as it could have been, and the staff was polite through it all and tried to be helpful. I'm still giving 5 stars because the rooms and lobby were clean and quite nice (I stayed in both a single and a double, thanks to all the shuffling), air conditioner worked, and the breakfast was fairly good- mostly (South) Indian, a bit light on Western fare. They give a bottle of water every day. Hair dryer available on request.
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