I was staying with Lemon Tree from 26th to 27th July 2014. Had asked for an airport pick-up. The car they sent looked very old and had torn seat covers. It was smelling of smoke too. They charged me for an early check-in which I am fine with, but then they would not give me an additional water bottle. I was told it would be charged since the policy of the hotel is 1 bottle per day. Fail to understand how that is the case. Their chef does not understand what is "Vetta Kozhambu", even though this is a hotel in Chennai!!!! I requested for sambar to be made with the "small reddish onions' or "madras onions" as they are called. The chef accepted the request, but sent it with regular onions. Filter coffee was requested without sugar, they mixed sugar and served. The food quality leaves a lot to be desired. Overall service was not very prompt.
I asked for a car for city use in the evening. It was shambolic to say the least. The front seat's adjustment knobs were missing, a spanner was being used. The vehicle was not clean, lot of dust in it. Also was emancipating smoke stink. It was an old Ford. Not work the 2300+ they charge for 8 hours given the quality and the condition of the vehicle. Their travel service is horrible.More
- Free Wifi
- Free Parking