Overall, I was pleased with my stay at Lemon Tree. I stayed there for about two weeks. My room was kept very clean and staff was very friendly. Overall, it's a great place for a decent bed, nice amenities, and 24/7 food availability.
The only cons I experienced were some inconsistencies with level of service. Included in my room rate, I had a shuttle service to take me to work and back to the hotel. In the beginning it was wonderful. I would call the front desk 2 hours before to schedule the service, and when I would come down to the lobby, someone always greeted me and told me my car was ready. This happened for the first few days...but then I noticed towards the end of my stay, I would come down and no one seemed to remember that I had ordered a cab at a certain time. It was no big deal to have to ask twice, but when you need to get to a destination on time, it's important to be able to have a car ready especially when you give a notice in advance.
Another complaint I had is level of service overall to male and female guests. When I was in the breakfast cafe, I was surprised that the server would ask my male co-worker what he would like to drink and then they would not ask me what I wanted even though I was at the same table! I have no problems speaking up if I need anything, but I thought this was very strange. I initially just passed this off as a mistake, but when I went to dinner with the same co-worker in the cafe, the same thing happened again! He was asked for what he wanted to drink, but the same courtesy was not given to me.
Another thing I noticed was that when I would come back to the hotel, I only got a nod of the head, but with my male co-worker they would say 'Welcome Back, Sir'. Again, not a big deal, but it seemed that male guests received much better treatment than female guests.
Those were my only complaints. Everything else was amazing. If level of service was consistent, my rating for this hotel would've been five stars.
- Official Description (provided by the hotel):
- The centrally air conditioned hotel offer 108 rooms, studio rooms and suites, business center, meeting rooms, a 24x7 multi-cuisine coffee shop - Citrus Café, a hip recreation bar – Slounge, as well as an outdoor pool and fitness center to keep you feeling fresh-as-a-lemon. ... more less
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- Also Known As:
- Lemon Tree Hotel, Chennai Hotel Chennai (Madras)