Stayed at the YWCA - 2nd to 4th Feb 2013. Arrived around 9.30 pm. Was told to "go have dinner" coz the guy was going off his shift. So went down the road to Ritz - back to the Y at 11pm - change in personnel at the front desk - we upgraded to 2 deluxe rooms which have TVs. The first room which had my mum in it - the bathroom light was strobing, the television had only noise emanating from it - waited for a good half hour before the electrician came and changed the light. By then poor mum was tired so off to bed she goes. We go back to the other "deluxe room" - dirty walls, dirty cupboards--- everything dirty - go down to the desk and tell them we want a refund we will be moving out - guy says no can do - ok we will stay the night refund the rest - no can do - some yelling - shown to another room - equally dirty!! Went back to the original room - things should be better in the morning. But Sunday morning they were full - bribed the cleaning lady to scrub the room and change the sheets which she did.
Met with the manager who told us he would give us a 10% off. Told him no can do. The rate he has to charge is for an ac double not a deluxe coz the TV wasn't working - he says thats a cable fault - we say no way are we paying - you already swiped us for 6 K!! He relented.
Their service is bad - a lazy lot - all their housekeeping staff sit around chatting - only if they see tips coming they ask if they should clean your room. Guys at the counter - indifferent.
They are "supposedly" going to be renovated after 23 years from March onwards but cannot get a full wing free at any time. Told the manager they need to do room by room not whole wings!!!
The only consolation - was there for 2 nights and we sang at 2 churches which were 2 kms from the Y.
If we ever visit Chennai - will go back to my old favourite the Taj!!
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- Also Known As:
- Ywca Guest House Hotel Chennai (Madras)