I have been staying in this hotel since 2008 and the service, food, staff were great. But my last visit was disappointing. The service was below average and even the food. They even charged me extra on my food bill at the time of settlement, but no refund. I have to complain to the General Manager....and know what nothing happened. the reason i could make out was the staff. Old staff had left and all new were recruited. I have made my effort to give constructive feedback to the hotel GM. Hope it improves.
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