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“hotel was less than satisfactory”

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Brownstar Boutique Hotel
Ranked #210 of 400 Hotels in Chennai (Madras)
Reviewed January 9, 2010

The overall experience with this hotel was less than satisfactory.
1) we had clearly informed(by calling aprior) it would be a family visit, 2 adults and a child.
The room that we were provided had both beds seperated(twin beds) and dressing table and switchboard in between.
Later when the bed was joined the switch board posed risk since our baby is little more than a year old.
2) The room size was very small, dingy and stuffy.
The AC control was not working, you could either allow it freeze you or just switch off. Same thing with Fan.
Bath room was below expectation, except that it was clean. Hot water is available only during early morning or during nights.

We asked for a room change, the receptionist promised us a better room by noon. but they gave us a different room only in the evening

This room was spacious and better interiors and the bathroom and AC were much better.
We thought of continuing another day as we had plans of staying one more day in chennai.
But, now a new problem arose, there was some religious gathering right behind the hotel and they bhajans with shrill loudspeakers.
They went on till 11.pm in the night. During which time we could hardly listen to each other.

We decided to checkout very next morning.

They have a small coffee shop where you get complimentary breakfast. The breakfast is good, but it can become extremely crowdy.
The room service is also slow.But rates are comparitively good.

I think there are other hotels which provide better experience for the same facilities.

On a whole its not worthy.

  • Stayed: December 2009, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
1  Thank adiadiadi369
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 4, 2015

Dear Sir,

Greetings from Brownstar Boutique Hotel....!!!!!!

We really appreciate your open statement on the negative areas of the property. Since it was 2009, we couldn't able to pick up your old details due to the complete change in the systems. We are renovated now and ready to occupy and we expect you to visit our property again alone or with your family. I am sure that you will feel the changes and comfort during your stay.

Total property is renovated including the changes professionalism in the staffs and the kind of service to be provided.

So, do visit us again. Hopefully expecting your arrival soon.

Thanks & regards
Thushin Raj
Sales Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Brownstar Boutique Hotel

Address: 2/25 Dr Ambedkar Road | Kodambakkam, Chennai (Madras) 600024, India
Location: India > Tamil Nadu > Chennai District > Chennai (Madras)
Amenities:
Bar / Lounge Free Breakfast Free Parking Kitchenette Restaurant Room Service Suites Airport Transportation
Hotel Style:
Ranked #210 of 400 Hotels in Chennai (Madras)
Price Range: $46 - $59 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Brownstar Boutique Hotel 2*
Number of rooms: 25
Official Description (provided by the hotel):
We thank you for the interest shown in Brownstar Boutique Hotel Situated in Kodambakkam, the Heart of Chennai and the hub of business and leisure activities the hotel is at convenient approach from the airport, railway junction and most of the city's major landmarks. The hotel has well appointed 25 rooms, which provide luxury and comfort. The dining options include a multi cuisine restaurant, RestoBar (Happening Soon) and In room dining for In-house guest. The facilities include the state of art business and conference facilities. Our rooms are upgraded with world class products to match the modern comforts includes VRF AC System, Electronic Safety Locker, Minibar, Sound insulated windows, Laminated floors, Coffee percolators, Shower Cubicles, Uniformed Eco - Friendly lights etc.. ... more   less 
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