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anne k

Comfortable stay, helping staff.

4.0 of 5 bubblesReviewed May 11, 2017via mobile
I had visited India last month and this hotel was recommended by a friend and I must admit this hotel didn't disappoint me. I had good stay there and staff was always helpful, service was pretty good and last but not least enjoyed swimming pool a lot to beat Jaipur summer heat.
Date of stay: April 2017
Trip type: Traveled with family
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TheLemonTreeHotels, Manager at Lemon Tree Premier, Jaipur, responded to this review
Responded May 12, 2017
Dear Guest

Thank you for your lovely feedback regarding your visit to Lemon Tree Premier, Jaipur. I am delighted to hear that you had a memorable stay with us.

We look forward to welcoming you soon with our friendly smiles and signature lemon fragrance.

When you decide to visit us next, please email me at gm.pjp@lemontreehotels.com and I will be happy to handle the arrangements personally.

Best Regards,

Nishikant Asthana
Hotel General Manager
Lemon Tree Premier, Jaipur.

23 cities. 40 hotels. 4100 rooms. Refreshing India.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed May 11, 2017

I had visited this property in month of May with family. It was very great experience from check in to check out. Room was very nice neat and clean , bed was comfortable. Breakfast set up and dinner buffet was very nice, we really enjoyed food. Hotel has small swimming pool on the rooftop which was very nice well maintain. The great thing is the view of Arawali hills from rooftop. A good gym and spa.....staff was helpful and courteous. They have taken well care of my one year old kid....thanks to team and management....I would recommend this hotel to my friends and family.

Room tip: Arawali view side..
Date of stay: May 2017
  • Trip type: Traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank ronit2011
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheLemonTreeHotels, Manager at Lemon Tree Premier, Jaipur, responded to this reviewResponded May 12, 2017

Dear Guest

Thank you for your lovely feedback regarding your visit to Lemon Tree Premier, Jaipur. I am delighted to hear that you had a memorable stay with us.

We look forward to welcoming you soon with our friendly smiles and signature lemon fragrance.

When you decide to visit us next, please email me at gm.pjp@lemontreehotels.com and I will be happy to handle the arrangements personally.

Best Regards,

Nishikant Asthana
Hotel General Manager
Lemon Tree Premier, Jaipur.

23 cities. 40 hotels. 4100 rooms. Refreshing India.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed May 9, 2017 via mobile

We stayed at the Lemon Tree for two nights to see the sites of Jaipur.
The staff were friendly, the room was spacious and the breakfast/dinner included was good.
There was a travel desk that helped us arrange a taxi to take us on a tour. It is quite expensive, you may even find a more cost effective and comprehensive tour booking through another source.

Things that encourage me to rate so low:
- the taxes and fees that are added onto the original posted price of the room were significant and excessive for each day
- you get 60 minutes of free internet a day, a hotel at this price should offer internet for free.
- the pool water was not clear, if this is due to the chemicals they use, I would recommend they post a message about this
- the location of the hotel is not conducive to walking around right out of the hotel, it is necessary to taxi places

Date of stay: April 2017
Trip type: Traveled as a couple
Thank Jaimebriannap
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheLemonTreeHotels, Manager at Lemon Tree Premier, Jaipur, responded to this reviewResponded June 12, 2017

Dear Guest,

Thank you for your feedback regarding your visit to Lemon Tree Premier, Jaipur. May I apologize for not meeting some of your expectations during your stay.

The government levies several kinds of taxes, both at the central and state levels (differ from state to state), on hotel bills. These taxes are levied by the government directly and hotels cannot influence the amount or the process of collection. However, service charge is levied by us and shared with the hotel staff, who work towards ensuring guests have a refreshing and memorable stay at Lemon Tree. Customers who feel that on a particular visit they do not want to pay the service charge for any reason, can tell the Front Desk and they would go ahead and adjust the same. All of this is clearly stated in the confirmation mail a guest receives post booking his stay with us. We are sorry our Front Desk staff was not able to clearly explain the same to you. We have re-briefed our team to understand this better.

Our internet services have been outsourced to a nationally reputed service provider and we levy a minimal mark-up on their charges to recover our administrative costs. The reason we do not provide net access complimentary 24x7 in all our packages and travel agent special rates, is because we would then have to recover the cost equally from the room rate of all our guests rather than only actual users (currently ~60% of our guests) which we felt would be inherently unfair to those not using these services.

We have also noted your perceptive inputs on the swimming pool water and are relooking at our internal standards to understand your feedback better.

Please give us an opportunity to make amends. Should you accede to my request, please email me at gm.pjp@lemontreehotels.com and I will be happy to handle the arrangements personally.

Best regards,

Nishikant Asthana
Hotel General Manager
Lemon Tree Premier, Jaipur

23 cities. 40 hotels. 4100 rooms. Refreshing India.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed May 8, 2017 via mobile

We arranged a formal event in this hotel and it was carried out amazingly! Everything was superb.. Bikash and Rajendra and the whole team was very hospitable and sweet! Thank you team LemonTree :)
Very and very happy and satisfied.

Date of stay: May 2017
Trip type: Traveled on business
Thank tjrudra123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheLemonTreeHotels, Manager at Lemon Tree Premier, Jaipur, responded to this reviewResponded May 9, 2017

Dear Guest

Thank you for your lovely feedback regarding your visit to Lemon Tree Premier, Jaipur. I am delighted to hear that you had a memorable stay with us.

We look forward to welcoming you soon with our friendly smiles and signature lemon fragrance.

When you decide to visit us next, please email me at gm.pjp@lemontreehotels.com and I will be happy to handle the arrangements personally.

Best Regards,

Nishikant Asthana
Hotel General Manager
Lemon Tree Premier, Jaipur.

23 cities. 40 hotels. 4100 rooms. Refreshing India.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed May 8, 2017 via mobile

From beginning to the end this was a perfect experience. I had requested for a early check in (11 AM) before i reached hotel spoken to Mr. Vikram at reception and despite fairly high occupancy, my room was ready when i got there. And he also gave me a late checkout. (1 PM). Very pleased with the service.

Rooms - Spacious and well maintained. The bathroom was also huge!
Food - Fairly good, No complaints. I had the breakfast buffett and had ordered the dinner in. Didn't try the restaurants on the property.

Front Desk - Very courteous and helpful. Went out of their way to inform and help me. . A special mention of Mr. Vikram on the front desk was fantastic.
Wishing all a very best in his careers ahead
And to Lemon Tree management to be so intelligent to handpick such a wonderful team.

Will definitely comeback and stay next time
in Jaipur.

Date of stay: May 2017
Trip type: Traveled on business
Thank gallenward s
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheLemonTreeHotels, Manager at Lemon Tree Premier, Jaipur, responded to this reviewResponded May 9, 2017

Dear Guest

Thank you for your lovely feedback regarding your visit to Lemon Tree Premier, Jaipur. I am delighted to hear that you had a memorable stay with us.

We look forward to welcoming you soon with our friendly smiles and signature lemon fragrance.

When you decide to visit us next, please email me at gm.pjp@lemontreehotels.com and I will be happy to handle the arrangements personally.

Best Regards,

Nishikant Asthana
Hotel General Manager
Lemon Tree Premier, Jaipur.

23 cities. 40 hotels. 4100 rooms. Refreshing India.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed May 7, 2017 via mobile

Firslty i want to say that this time is my second stay in this year nd it was so awesome every time I see many changes in atmosphere of lemon tree...firstly I thank to all staff of lemon tree to make my stay memorably..i would like to thank Mrs sayar nd miss garima to make stay comfortable . Food is also good ...nd 8 would share my memory with other frndz also ....thank you

Date of stay: May 2017
Trip type: Traveled with family
Thank Aman C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheLemonTreeHotels, Manager at Lemon Tree Premier, Jaipur, responded to this reviewResponded May 7, 2017

Dear Guest

Thank you for your lovely feedback regarding your visit to Lemon Tree Premier, Jaipur. I am delighted to hear that you had a memorable stay with us.

We look forward to welcoming you soon with our friendly smiles and signature lemon fragrance.

When you decide to visit us next, please email me at gm.pjp@lemontreehotels.com and I will be happy to handle the arrangements personally.

Best Regards,

Nishikant Asthana
Hotel General Manager
Lemon Tree Premier, Jaipur.

23 cities. 40 hotels. 4100 rooms. Refreshing India.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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