The property is located in the posh Civil Lines area of Jaipur. As with many properties in Jaipur, as also in Rajasthan, the main residence of the property is 'Heritage'. To make it more appealing to the travellers, it could do with a coat of paint!!
Having said that, the accommodations are wonderful, well maintained. Being a budget category heritage property, one should not expect the moon. I stayed for a night and stayed at the serviced apartments behind the main hotel. Unfortunately for me, the room allotted to me was facing the railway tracks running behind the property, and the frequent train whistles and chugging was indeed disturbing. Wish the management consider double glazing the rear facing rooms, for greater guest comfort. The beds were almost period furniture, so the feeling was great indeed...one doesn't get that stuff in the 5 star hotels of today. the wall paintings added to the sense of being in a heritage property. the large sitout at Level One in the serviced apartments, with comfortable seating options, was indeed refreshing, especially in the morning! The bathrooms were clean, but the floor tiles were slippery. Maybe that's another area the property owners need to look at- from a safety aspect.
Since I was with a group of colleagues, the buffet layouts in the lawns were adequate. I didn't enquire of any restaurant in the property, so cannot comment on those. The staff has basic training, and one must understand the 'tourist mindset' engrained in them. by that I specifically mean that they will take you more casually than may be the need of the hour. To reinforce my point, a colleague's baggage was misplaced, and incorrectly delivered to another room...we had booked about 15 rooms... But search as they did over 4-5 hours, it could not be located. It was only after we ourselves sat down with their security and saw CCTV footage that we were able to locate it! So I guess some more training is required on this front.
Do I fault this hotel overall? No. Far from it. I like the idea of a former royalty of Rajasthan converting its property to commercial use in order to share & celebrate its heritage with those who value it. My suggestions of improvements in service and quality are in that context and to be taken in that spirit.
Would I recommend this property to others? Yes! And wish for improvements to happen...
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- Also Known As:
- Hari Mahal Palace Jaipur
- Hari Mahal Palace Hotel Jaipur