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“Buffet was lavish..Satisfactory stay overall”

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Country Inn & Suites By Carlson, Jaipur
Ranked #35 of 376 Hotels in Jaipur
Certificate of Excellence
New Delhi
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Buffet was lavish..Satisfactory stay overall”
Reviewed August 5, 2013

We booked this hotel in a hussle-bussle without reading any reviews and then realized that they have a night club and the loud music wont let anybody sleep till 2:30 am.
When everything else was off by the midnight, we did hear a very slight noise of the DJ, but it wasn't too bothering.
The best part was the breakfast buffet; very lavish as expected. Live south indian and Egg to order counters, plenty of north indian dishes as well.
Housekeeping service was very prompt, we called up a few times asking for tea bags/ dental kits and they were real quick.
Rooms, 518/519 however, didn't met our expectations; ceiling wasn't painted properly. I could see patches of new paint. Window panes had a thick layer of dust near the bottom
Rooms at 5th floor had a moist smell. We could also sporadically smell cigarette smoke coming in from adjacent rooms(may be through AC vents).

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Avneesh-Mathur, General Manager at Country Inn & Suites By Carlson, Jaipur, responded to this review, August 7, 2013
Namaskar !

On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed these issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

Regards,

AVNEESH K MATHUR
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,259 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (196)
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English first
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 1, 2013 via mobile

Stayed here with my girlfriend for 3 nights. At check in they couldn't find our booking but that's ok since someone else did the booking for us. The lunch buffet and dinner buffet were non existent and the reason was they don't have enough guests,from the looks of it they had a lot. I don't know why they play black eyed peas in their corridors as well as Kylie and linkin park. We checked to see if the pool was open but even after the front desk asking the health club if it was open it wasn't for all three days. So basically the staff doesn't know what they are doing otherwise it's a very good hotel. No view though !! All you can see are main roads and traffic or buildings.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Irfan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Avneesh-Mathur, General Manager at Country Inn & Suites By Carlson, Jaipur, responded to this review, August 5, 2013
Namaskar !

On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed these issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

Regards,

AVNEESH K MATHUR
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
JAIPUR
Level Contributor
4 reviews
3 hotel reviews
Reviewed July 31, 2013

I am Prestige Card Holder of this Hotel for quite some time now and I live in Jaipur . Only from the last few months I have noticed that the attitude of the staff, particularly of the Mosiac Restaurant is getting bad to worse. I had a very unpleasant experience a couple of months back. My friend lodged a complaint about it and we left it at that. But on 29 July 13, I had a room booked on my name. Though I was allotted an upgraded room, but the room was so located that the noise of renovation didn't allow us to have a afternoon nap. Surely the management knew of the disturbance being created by the renovation. We could have been allotted a better location.

In the evening we had to go to Mosaic Restaurant (ie mandatory because it was mentioned in our coupon) . I ordered for a entitled one kg cake and requested the Captain to get it two pieces and put it in two different boxes. I don't think that I had asked for something out of the way. I was given a reply that it cannot be done !!

We were four of together and we had two coupons. We requested the Captain that since all four of us are well over 60 years of age we do not have a big appetite. We therefore requested the Captain that instead of the large buffet spread can we , between the four of us, be given three dishes . Prompt came the reply Not Allowed . You have to have buffet .

On both the above mentioned occasions the attitude of the Captain was totally negative !!
We then started to help ourselves in the buffet. When we sat on our table , we realised that the servings were cold. We called for the Captain and pointed it out to him. You know what was his answer? It was "This is the optimum temperature and nothing can be done about it." We were shocked at this attitude ,But suddenly a group of European entered the Restaurant and promptly the food warmed and ready.We felt humiliated and felt like a second class citizen in our own country.We called for the duty manager and apprised him of all the happenings. We were then served hot food !!
We have lodged an official complaint of these incidents with the GM of the Hotel. He was very kind enough to ring me up

The staff specially the Captain has a total negative attitude and have started taking the guests for granted.

Till the time remedial actions are completed I do not recommend Mosaic Restaurant. I would like to add that the food in the Indian outlet is good and the Chinese one is also good but not consistent. The Spa services are excellent

Room Tip: All rooms are ok but stay away from the renovation site
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CHANDERKAPOOR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Avneesh-Mathur, General Manager at Country Inn & Suites By Carlson, Jaipur, responded to this review, August 1, 2013
Namaskar !

On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed these issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

Regards,

AVNEESH K MATHUR
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jodhpur, India
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed July 30, 2013

Right Location, Right Hotel, Right Amenities WRONG STAFF.... worst exprience ever in my life.
we 6 friends hired 2 rooms triple sharing Rooms no. 423, 419 on 6th July. From the moment we check-in the hotel, we felt the bad services of hotel staff. The rooms were not properly cleaned and basic stuff like soap and towel were missing. Later we went to check out spa at hotel, met manager Mr. Manish and asked him to give us an offer for ayurvedic Massage for 6 people. Later we informed him that one of our friend is unwell so we 5 friends wish to use the massage service. He shouted at the staff to immediatly switch off the lights of massage room, insulted us and showed us the way out pointing finger. we also requested the hotel staff for use of bar lounge or the night club. we were told that they are under re-innovation and would not be available for use. so we went out to enjoy nightlife. later when we reached back hotel we were denied to make entry in hotel by security manager Mr. Shekhawat along a few security personal. we were made to stay on hotel gate for long untill he was confirmed by other hotel staff persons that we were staying in that hotel. but the duration we were forced to stay on hotel gate was another big insult. when we reached our room we found that a big party was on at nightclub area where they previously denied us to enter. moreover till late 3 am there was whole lot of band sound which disturbed us. we requested hotel staff to lower down the music so as to make possible for us to sleep. the next day during our checkout time, we paid all the expences incurred and were about to move out, we were denied to get our lagguage. we were again forced to move to reception where we were aksed to pay the bills by Mr Manoj in a very insulting tone. though he kept himself busy with his work and didn't listen to us. after 15 minutes, when one of his countermate made him clear that we had paid our bills, he allowed us to get our luggage and leave. Atlast a day with big insults at Hotel country Inn Ended

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank VinaySoni1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Avneesh-Mathur, General Manager at Country Inn & Suites By Carlson, Jaipur, responded to this review, August 1, 2013
Namaskar !

On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed these issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

Regards,

AVNEESH K MATHUR
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
42 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed July 29, 2013

Stayed in this hotel for one day for Business meeting. The rooms are well appointed with all modern amenities and service is also very good. Our train was in the early morning and the staff cared to pack our breakfast at 5 in the morning. The meals were tasty and had lots of variety. The hotel is located near the Railway station so travel to and fro from station was also very easy.
Overall satisfied and would like to stay there while in Jaipur again.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shiv5180
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Avneesh-Mathur, General Manager at Country Inn & Suites By Carlson, Jaipur, responded to this review, July 29, 2013
Dear Guest,

Namaskar !!!

We are thankful to you for your encouraging comments, this is our team Country Inn & Suites , Jaipur . We look forward to see you more often.

With Regards,

AVNEESH K MATHUR
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 25, 2013

We stayed in this hotel for 2 days and it was quite a pleasant experience. The staff was very efficient and took care of whatever we needed anytime. The kitchen staff was very helpful and prepared everything according to our liking. After eating Indian food for so many days, I was craving for some traditional breakfast and the chef made us some very good scrambled eggs for breakfast.

The rooms were well furnished, spacious and quite comfortable. Importance of a good hotel after traveling in Indian heat can't be overstated. Another plus point is that the hotel is situated very near to important landmarks of Jaipur and is easy to find. It also helps with planning sightseeing tour well.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MariD82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Avneesh-Mathur, General Manager at Country Inn & Suites By Carlson, Jaipur, responded to this review, July 26, 2013
Dear Guest,

Namaskar !!!

We are thankful to you for your encouraging comments, this is our team Country Inn & Suites , Jaipur . We look forward to see you more often.

With Regards,

AVNEESH K MATHUR
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
137 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 196 helpful votes
Reviewed July 22, 2013

Right in the heart of Jaipur city, very friendly staff, all the amenities in place. The staff were so helpful and even offered to make new dishes for us to get our kids to eat. As it is the breakfast spread was big which included most regional Indian dishes and quite a few of the continental dishes as well. They make good lassis as well.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank vinsha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Avneesh-Mathur, General Manager at Country Inn & Suites By Carlson, Jaipur, responded to this review, July 26, 2013
Dear Guest, Namaskar !!!

We are thankful to you for your encouraging comments, this is our team Country Inn & Suites , Jaipur . We look forward to see you more often.

With Regards,

AVNEESH K MATHUR
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Jaipur

Property: Country Inn & Suites By Carlson, Jaipur
Address: Khasa Kothi Circle, M.I.Road | Khasa Kothi Circle, Jaipur 302001, India
Phone Number:
Location: India > Rajasthan > Jaipur District > Jaipur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Spa Hotel in Jaipur
#19 Luxury Hotel in Jaipur
#33 Business Hotel in Jaipur
#38 Family Hotel in Jaipur
#54 Romantic Hotel in Jaipur
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Country Inn & Suites By Carlson, Jaipur 4.5*
Number of rooms: 112
Official Description (provided by the hotel):
From tasteful meticulously crafted rooms for the discerning traveler to culinary delights that tickle your taste buds adding another dimension to the art of gastronomy, standing eight stories tall with 112 designer rooms and a vibrant, in-house shopping mall, the Country Inn & Suites Jaipur offers architectural beauty in a city renowned for lovely historical buildings and monuments. One of the top Jaipur hotels, the hotel is thoroughly modern but no less personal. Take advantage of excellent amenities, including concierge services, Business Centre, Health Club and on-site discotheque ... more   less 
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Also Known As:
Country Inn & Suites Jaipur Hotel Jaipur
Country Inn And Suites Jaipur
Country Inn Jaipur
Jaipur Country Inn

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