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“Run down property” 3 of 5 bubbles
Review of Hotel Clarks Amer

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Hotel Clarks Amer
Ranked #80 of 376 Hotels in Jaipur
Mumbai (Bombay), India
Level Contributor
108 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Run down property”
3 of 5 bubbles Reviewed January 22, 2014

Pros :
1. Close proximity to airport
2. Large rooms
3. Very good convention center with a capacity to seat at least 500-800 people
4. Good competitive rates for large corporate groups

Cons :
1. Sound proofing in rooms are bad (I stayed in Penthouse on 8th floor) - you can hear all sorts of noises from adjoining rooms
2. On each of the 3 days we stayed someone or the other from our group found large sized glass/plastic in our food. It kept repeating in spite of our frequent complaint. Possibly someone in the banquet kitchen is not happy with the management
3. The overall hygiene doesn't reflect a 4-star property. The conference halls in the ground floor are dated. Area around swimming pool is poorly maintained with washwater from kitchen flowing almost upto the pool. Manual scavengers are hired to declog drains (extremely unhygienic when its happening close to our buffett place)

  • Stayed January 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank Enjoystour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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842 reviews from our community

Traveler rating
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    171
    85
    55
See reviews for
229
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (158)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
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English first
Navi Mumbai, India
Level Contributor
38 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed January 13, 2014

As a corporate jet pilot in India, we stay in many hotels every year. This one in Jaipur is past it's prime. This hotel needs a major renovation to get to the standard in this price category. Service was fine and the food was above average but the ambience is sorely lacking.

  • Stayed December 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank KarDan1404
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SidharthGoel, Public Relations Manager at Hotel Clarks Amer, responded to this review, January 21, 2014
Dear Guest,

Thank you for your valuable feedback.

We are currently working on our guest areas and two of our floors are under renovation. We assure you far superior ambience and stay on your next visit.

Thanks & regards,
Team Hotel Clarks Amer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kochi (Cochin), India
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed January 11, 2014

Overall it is a nice place but lacked the finesse we expected. We stayed in many hotels and resorts during this Rajasthan trip and this one certainly did not match others... Hotel still need some catching up to get a Very Good or Excellent certificate. It remains Average, and certainly not a place to stay if I visit Jaipur again...

Room Tip: There are many other options in Jaipur
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  • Stayed December 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
6 Thank AUPAAD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SidharthGoel, Public Relations Manager at Hotel Clarks Amer, responded to this review, January 21, 2014
Dear Guest,

Thank you for your valuable feedback and our sincere apologies for falling short of your expectations.

We are constantly working on providing better amenities and services to our guests. For which we are currently under renovating two of our floors. We regret the inconvenience caused and assure you, the best of hospitality on your next visit to the Hotel.

Thanks & regards,
Team Hotel Clarks Amer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed January 10, 2014

The hotel is nice overall but the definitely not value for money. The service levels are quite poor although the food is decent. However, the prices are exorbitant compared to the value they provide. There are better options available for the same price in Jaipur

  • Stayed July 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank amitkhetan1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SidharthGoel, Public Relations Manager at Hotel Clarks Amer, responded to this review, January 21, 2014
Dear Guest,

Thank you for your valuable feedback.

We assure you that your complaint will be taken seriously and will be acted upon. We are constantly working on providing better hospitality, service and ambience to our guest.

Do give us a chance serve you again, and we assure you the best of hospitality and service.


Thanks & regards,
Team Hotel Clarks Amer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santiago Metropolitan Region, Chile
Level Contributor
214 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
3 of 5 bubbles Reviewed January 6, 2014

This hotel is in dire need of repair. The paint is peeling of the walls and the bathroom doors.
Lobby is nice, but the rooms are underwhelming. Plus our bath tub was dirty.
When it got really bad was when we checked in and asked for an extra bed. We went for dinner and came back to our room, to find a mattress and a dirty blanket in the corridor in front on the room! It took them about an hour to send a person to "install" the mattress. Needless to say, we refused to pay for the extra bed. Management was understanding and they didn't charge us for it. The following night, we had a nice bed installed in the room, plus a fruit platter and cookies. The gesture was certainly appreciated.

  • Stayed December 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
6 Thank mariaortiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClarksGroup, Front Office Manager at Hotel Clarks Amer, responded to this review, March 28, 2014
Dear Guest

We sincerely thank you for your feedback on your stay at the hotel. We at the hotel have always striven to achieve an excellent level of product and service. We do realize that we have not lived up to your expectations and our commitment. Due corrective measures and action has been initiated for an improvement in future and we place on record our sincere apologies for the inconvenience caused to you.

Clarks Amer Jaipur is truly grateful for your priceless feedback of the property and your positive comments on the property in all other aspects are highly appreciated.

We do hope to have the pleasure of you choosing the hotel on your next visit to the city as our valuable guest.

With Best Regards...Team Clarks Amer Jaipur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hyderabad, India
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed January 4, 2014

Please I request the customers not to book this hotel at any cost!
This has been my worst experience ever at any 4/5 star hotel where they charge you exorbitantly and provide you cheap quality service.
The management does not cater to the needs of the guests and rooms require proper maintenance.
It's all show business down there and nothing as such as "Value for money".
Over all DISSATISFIED !

  • Stayed December 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
9 Thank 533guest09876
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SidharthGoel, Public Relations Manager at Hotel Clarks Amer, responded to this review, January 21, 2014
Dear guest,

Thank you for your valuable feedback and our sincere apologies for the inconvenience caused to you.

We assure you that your complaints will be taken seriously, and will be acted upon on immediate basis.

Do give us a chance serve you again, and we assure you the best of hospitality and service.

Thanks & regards,
Team Hotel Clarks Amer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed January 2, 2014

The rooms need a little facelift. But the service is excellent. The check-in was quick (I just had to give them my business card and signature). Had some issues with the equipments in the room -- electric kettle and room heater. But was amazed by the speed by which my complaint was attended to - superb service!!! The service at the restaurants were also great. The food was good and custom made as per our request. Then we wanted to do some shopping late in the evening, the staff were courteous enough to open the “Jaipur Shop” store for us even though it was closed and quite late in the evening. In short, the hotel has some drawbacks with respect to the facilities and room decor, but more than makes up by the excellent and prompt service. The staff did everything to make our stay comfortable.

  • Stayed January 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ndcdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Clarks Amer

Property: Hotel Clarks Amer
Address: U.P. Hotels Limited, Jawahar Lal Nehru Marg, Jaipur 302018, India
Phone Number:
Location: India > Rajasthan > Jaipur District > Jaipur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#28 Spa Hotel in Jaipur
#34 Luxury Hotel in Jaipur
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Clarks Amer 4*
Number of rooms: 214
Official Description (provided by the hotel):
Over the years Clarks Group of Hotels has Defined a benchmark of fine living and has expressed high standards in the art of hospitality in Jaipur, Rajasthan and other parts of India. It has retained the spirit and charm of the traditions of India and has blended these with the latest technology that the industry has to offer. A hotel which is indeed classic as well as contemporary. For more than three decades, the Clarks Group of Hotels is having the continued honor of serving many distinguished guests who have their appreciation of the high standards of hospitality and service. ... more   less 
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Also Known As:
Clarks Amer Hotel
Clarks Amer Jaipur

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