Many companies claim that their customers are their #1 priority, and Janu Tour definitely "walk the talk"!
They are ready, willing, and able to go the extra mile for each and every one of their customers.
My experience with Janu started by sending out an inquiries to arrange a last minute shopping tour and I was too impatient to wait on.. so I got another guide from the tripadvisor contact list.
When Janu finally responded back to me, he felt so sorry for the late reply that he offered to give me a free guide. I was hesitated to accept as I just confirmed another guide and I do not want cancel because of that.
I thank Janu for his kind offer and deep inside my heart I was pretty impressed with the customer recovery service.
2 days after the incident, my schedule did not turn out as planned and I left stranded in the hotel. I quickly look up of what I could do with my free time instead of hanging out in the hotel room.
I wanted to explore the city but I was not confident to do it alone. I called up Janu to check if he could arrange any last minute short tour for me to explore the city and take some good shots of the place.
He called me back within 15 mins and offered me a complimentary tour by himself personally as it happened to be Diwali festival on that day and most of the guides and staffs is either fully booked or on holiday for the festival.
He picked me up from the hotel and took me to taste the best lassi in the town. He believes that if we start off the journey with some sweet, it will bring sweet and memorable experience to the client.
Janu was so efficient that at the last moment he managed to get a guide to walk with me around the city.
Rajesh was excellent guide. He took me to wander the hidden areas around the city to understand more about the lifestyle of the locals.
That few hours was definitely the highlight of my trip in Jaipur!!
Both Janu and Rajesh's sincerity and warm hospitality are the gems that wins customer over for life and I'm one of them!!
Thank you for the memorable experience!!
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