To start with, the review is marked as terrible because the prices are sky high and for that one would expect excellent service. But the service one actually gets is so sub standard that it leaves a very bitter taste. Here is a synposis of my own bitter experience :
1. As part of a wedding group we had reserved 15 rooms. Neither the AC nor the flush in the toilets in any of the rooms worked properly. The result was a perpetual stink in the rooms.
2. To get the staff to clean the room everyday was quite a job. Their reason for the delays was that because it was not the tourist season there wasn't adequate staff to perform these tasks.
3. It appeared that the restaurant that was used for lunch had not been aiired for days. After repeated requests to leave the AC on for few minutes before letting the guests in, they reluctantly agreed.
4. The inhousse restaurant was hired for the reception. The service staff without any hesitation used the same glasses that were used by other guests. When someone spotted them doing this act there was no apology or remorse.
5. To top it all, the food that was served during the reception had gone stale. They neither had any explanation nor did they seem to care about this mishap.
For all this SERVICE (DISSERVICE actually) the hotel management was neither apologetic nor did he even mention that they will improve.
The only reason we decided to have the wedding in the resort was our pleasant experience that we had at the village last year.
No one wants to pay thousands of rupees for a room and then put up with terrible service. Bottomline, AVOID GOING TO THE CHOKHI DHANI RESORT in Jaipur.
- Official Description (provided by the hotel):
- Capturing the spirit of Rajasthan and ensuring the perfect Rajasthani experience is Chokhi Dhani, a unique Village Resort. Chokhi Dhani literally means a "fine hamlet" i.E. A quintessential ethnic village that offers an ideal pastoral experience. Away from the urban life the idyllic cottages and suites in the resort give the right blend of traditions - modern amenities in typical ethnic environment. ... more less
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- Also Known As:
- Chokhi Dhani Hotel Jaipur
- Choki Dhani Jaipur
- Chokhi Dhani Jaipur