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“Pigeon 3 star hotel”

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ITC Rajputana, Jaipur
Ranked #14 of 393 Hotels in Jaipur
Reviewed February 9, 2013

Please let me make things clear from the start that I don't like giving any hotel bad remarks or comments unless there is a good enough reason to do so.

Check in and hotel lobby

hotel lobby is very inviting and grand the check in was very smooth and we were upgraded to a mini suit , but were told it's smoking room but no smell so excepted gladly ( will go into this later because there is another comment saying the same thing of another visitor )

Day 1 arrived late so decided to have bar snacks and drinks which were very good spent around 8000 rupees for 4 of us.because we have been in India now for over a month we like to pass the time away with a game if cards for fun which we did this night.

Day 2. Room was good enough but there was a definate smell of smoking in both rooms we had. When opening the curtains all I can say is that the veiw into the court yard was terrible , it looked derelict with an old window frame strewn across the grass and at night pitch black. So we can live with this as not stopping in room all day. Daughters room was damp with wallpaper coming away in the hall to room , plus not been cleaned properly as tooth pick and other bits on carpet.

Breakfast

Up to scratch with what you would expect

Pool bar and sit out area.

This is where the fun starts. In the morning this area is void of any service what so ever. There or HUNDREDS of pigeons flying all around you, there is excrement all down the walls and on the chairs and floor, and no one seems to care about this . There is a serious threat of catching http://en.wikipedia.org/wiki/Psittacosis which is caught from droppings and dust. These birds are on the bar tops the wallsxnext to where you eat and drink outside and in your hair nearly.on our last day we had to go into tge hotel ourselves to ask for service. Someone had left there breakfast plate and we sat there and no one came to move it for one hour, after the chipmunks had been all over it and messed the table, even then no one came back to clean up after moving plates. This is not 5 star standard.

Staff

50% of the staff are warm and welcoming the other 50% look like they don't want to be there and look miserable and service is quacking due to this.

Now something a bit petty

As I said earlier we played cards for fun on our first night and also did this in the outside bar in the afternoon and night and each occasion sent around 8000 rupees. On our last night because it was cold outside we went inside to drink and get some bar snacks , when we took the cards out of the packet one of tye staff jumped down our neck saying you can't play cards in a abrupt and stern way. We told him that we have been doing this for 3 days why did no one say anything first day , he said no can't pay cards. Then another waiter came over and said yes sir it is illegal.so rather than upset anyone went to Peshwari for food again and go to bed. On our return to the room we could not believe it but tier were 3 men sat playing cards at the table. So blood was boiling but just went to bed.

Peshwari

Fantastic food and staff and compared to the rest of the hotel staff and attitude feels like it belongs to someone else.

So in a nut shell

Miserable hotel looks like something out of the 60s , terrible area away from city and lots of building work , miserable waiters who don't wait on you , and a outside bar and sitting area which is un staffed and hazzard to health

Would not stay here again

  • Stayed: February 2013, traveled with family
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2  Thank BrianGreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCRAJPUTANA, Manager at ITC Rajputana, Jaipur, responded to this reviewResponded February 21, 2013

Dear Guest,


Thank you for your feedback following your stay at the ITC Rajputana.

We appreciate your feedback and assure you that we shall take immediate action on areas of improvement.It is comments such as yours that help us to achieve higher levels of perfection and I am sure you will notice a perceptible difference during your next visit to our hotel.

We do value your patronage and we look forward to the pleasure of welcoming back and meet you personally.


Sincerely,

Sunil Gupta
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,054 - 3,060 of 3,827 reviews

Reviewed February 9, 2013

I had stayed back at itc rajputana jaipur in december.its one of the best hotels I have stayed at, the service , hospitality,staff, cleanliness was perfect.specially miss shreya working for itc helped us out in everything,, she was very kind to us, gave us rooms according to our requirments,, shreyas way of talking and handling guest relations were awesome,she never hesitated to help us out even after her duty hours, her way of speech was very humble and was kind always to us, staff like her always make guests feel at home.Thank you miss shreya and itc for making our stay be so special.

  • Stayed: December 2012
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Thank shelzzzz$$$>
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCRAJPUTANA, Manager at ITC Rajputana, Jaipur, responded to this reviewResponded February 14, 2013

Dear Guest,

Thank You for your kind words and appreciating the Hotel and services. It gives us great pride and encourages us to offer even higher levels of excellence. I have shared your feedback with my team and they were extremely delighted to hear from you.

We would also like to thank you for specially complimenting Shreya. Needless to mention she was very happy.

We do hope you will recommend us to your friends and associates and look forward to the pleasure of welcoming you back.

Regards,
Sunil Gupta

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 6, 2013

You enter into the colming lobby after navigating the hectic streets of jaipur with its simple and modern style. I have stayed in may hotels, this one was surprisingly on the top of the list. The front desk staff was very helpful and accommodating to many requests. Wish we could extend our stay longer. They are very friendly and very accommodative.

  • Stayed: December 2012
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Thank Injajang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCRAJPUTANA, Manager at ITC Rajputana, Jaipur, responded to this reviewResponded February 8, 2013

Dear Guest,

We thank you for staying at the ITC Rajputana during your recent visit to the Pink City.

The entire team joins hands with me in expressing our gratitude for sharing your experience during your stay. It is a pleasure to know that you liked the Hotel and its services. Our primary goal is to offer guest satisfaction and ensure you have a a memorable experience .

We thank you once again for the review and hope to welcome you again in the near future.

Thanking you,

Yours sincerely,

Sunil Gupta
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 6, 2013

The decor, service, comfort & dining room were all first class. Our magical two days here were a highlight of our travels. We befriended the fantastic local band who played in the evenings & joined them to try their instruments. The service at breakfast was second to none & the choices mind boggling! Our room was our sanctuary & we spent time in the bookshop enjoying their selections & their camaraderie. Highly recommended!

  • Stayed: January 2013, traveled as a couple
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Thank PetenJenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCRAJPUTANA, Manager at ITC Rajputana, Jaipur, responded to this reviewResponded February 8, 2013

Dear Guest,

We thank you for staying at ITC Rajputana during your recent visit to Jaipur. The team here aims at bestowing guests with every possible comfort and we are glad that you had a great stay at our hotel and enjoyed our services and facilities.

I have conveyed your kind words of appreciation to all concerned and they were indeed delighted to hear from you.

We thank you for the review and look forward to serving you again at our hotel in Jaipur.

Assuring you of our best attention at all times,

Yours sincerely,

Sunil Gupta
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 5, 2013

Thank you to the staff and management for an excellent stay at the Rajputana.
We had a magnificent time and loved the hotel. The lobby is absolutely breath taking and will remain in our memories with a smile.
The rooms were updated, clean, comfortable and very well serviced. The bathroom was spotless and nice.
The staff was especially gracious and kind. They stand out as the finest group in our travels in the Mumbai, Delhi, Jaipur and Agra areas.

The authentic, live music at breakfast was wonderful and the more contemporary Indian music during dinner was also very nice. No other hotel took the trouble to provide live musicians.

Room Tip: A room on the outside near the street is likely to let in the intense, smoky pollution which pervade...
See more room tips
  • Stayed: January 2013, traveled with family
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Thank Kevin O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCRAJPUTANA, Manager at ITC Rajputana, Jaipur, responded to this reviewResponded February 8, 2013

Dear Guest,

We thank you for staying at ITC Rajputana during your recent visit to Jaipur.

It is a pleasure to know that our team’s effort made your stay special and exceeded your
expectations . I would like to take this opportunity to thank you for your appreciation which will certainly motivate us to create more such 'WOWS".

I certainly hope that we will see you return to the ITC Rajputana soon and look forward to the pleasure of welcoming you back.

Assuring you of our best attention at all times,

Sunil Gupta
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 5, 2013

All the marble and decoration are fantastic. It is really a beautiful hotel that makes you feel like a Maraja. Services, however, are inconsistent. I had a problem on my restaurant bill (they showed me an older version of the menu with cheaper prices but then the bill came with higher prices) and, amazingly, although recognizing it was their fault to have an old menu offer to me, they still charged the full price, which we from the Ocident do not expect from a restaurant or hotel of that class. They will make a couple of rupees more, but lost the client.

The breakfast service is also worse than its bother hotel in New Delhi.

  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Thank Sergio D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCRAJPUTANA, Manager at ITC Rajputana, Jaipur, responded to this reviewResponded February 8, 2013

Dear Guest,

We thank you for staying at the ITC Rajputana during your recent visit to the Pink City.

The entire team joins hands with me in expressing our gratitude to you for sharing your experience during your stay. Thank you for admiring the decor of the Hotel lobby and for having felt royal.

I would also like to follow up with my sincere apologies for not meeting up the services at the restaurant . Kindly be rest assured that I have personally taken up the matter with all seriousness .

It is comments such as yours that help us go a long way in raising the bar of the services of our property. I am sure you will notice a perceptible difference on your next visit .

We thank you for the review and welcome you back in the near future.

Thanking you,

Yours sincerely,

Sunil Gupta
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 4, 2013

ITC Rajputana, Jaipur, India converts your lazy lazy Sunday to a blissful one, courtesy the Sunday Brunch at the Jal Mahal restaurant. A sumptuous array of salads, cold cuts, soups, main courses encompassing Western, Oriental and Indian, mouth watering chat options, all rounded off with a sinful, alluring choice of hot or cold desserts.

The " Murgh ka parcha " (boneless marinated chicken pan fried) made at the counter, is divine and a must try, as are the vegetable stuffed zucchini & peppers, cheese and mushroom stuffed chicken breast, pimentos & celery stuffed fish rolls, and the biriyani. The icing on the cake is the the delicious pancakes (live counter).

A lot of thought appears to have gone into dish positioning. Going through the buffet arrangement gives you an assortment of tastes and flavors that complements, but rarely conflict. However the salad bar needs more attention as also the descriptive placards.

All this is coupled with an attentive, observant, and considerate service which is never intrusive.

The facilities at the property are very good. However there is a need to look at the lighting in the rooms, as some portions are better lit that other portions.

All told, if you plan a visit to the Pink City, ITC Rajputana gives you an experience of relaxed comfort and divine food, with unforgettable service.

Room Tip: Look for a pool side room, as you have more open space.
See more room tips
  • Stayed: February 2013, traveled on business
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    • Cleanliness
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Thank PratapR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCRAJPUTANA, Manager at ITC Rajputana, Jaipur, responded to this reviewResponded February 14, 2013

Dear Guest,

Thank You for your kind words and appreciating the Hotel and services especially the Sunday Brunch. It gives us great pride and encourages us to offer even higher levels of excellence.

We do hope you will recommend us to your friends and associates and look forward to the pleasure of welcoming you back.

Regards,
Sunil Gupta

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ITC Rajputana, Jaipur

Address: Palace Road, Jaipur 302006, India (Formerly Sheraton Rajputana Palace Hotel)
Phone Number:
Location: India > Rajasthan > Jaipur District > Jaipur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Jaipur
#7 Spa Hotel in Jaipur
#7 Luxury Hotel in Jaipur
#8 Romantic Hotel in Jaipur
#8 Family Hotel in Jaipur
Price Range: $136 - $311 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — ITC Rajputana, Jaipur 5*
Number of rooms: 218
Official Description (provided by the hotel):
Experience the finest in luxury...exquisite rooms, plush surroundings, the most delectable fare and impeccable service...all under one roof! The pleasure of premier restaurants serving Indian,Continental and Chinese cuisines. ... more   less 
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Also Known As:
Itc Rajputana, Jaipur Hotel Jaipur
Sheraton Hotel Rajputana
Sheraton Jaipur
Sheraton Rajputana Hotel

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