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“No Heating and the rooms were freezing!”
Review of Trident, Jaipur

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Trident, Jaipur
Ranked #15 of 389 Hotels in Jaipur
Certificate of Excellence
Reviewed January 29, 2013

Alright, I checked in in the middle of the night and I found the room clean.
However, it looked like no one had ever occupyed the room for a while and I found cob webs on the fresh towels..

On request to have the room cleaned, the hotel was nice enough to do a good job.

However, They had no arrangements for heating and I had to get extra blankets to survive in the night.

Sleeping here for the first night, I shivered all night inspite of blankets...

The following morning, I opened the windows and managed to bring the room back to the outside temperature which was warmer than the inside of the room considering the marbled walls every where.

The restaurant serving Indian food was really good however the portions were ridiculous. The prices and tariff of the room match to some of the Taj chain of hotels, however they need to make several changes to match the Taj services..

The portions need to match the prices...One dish does not even serve two...

Several tourists from out of India, complained to the front desk about the cold in the hotels however nothing could be done about it as the staff were not prepared..

Summer time, this hotel might work...During Winter that is November to February,avoid checking in here.

Room Tip: uring Winter that is November to February,avoid checking in here.
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  • Stayed: January 2013, traveled solo
    • Value
    • Location
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    • Cleanliness
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1  Thank chocolateginny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JaipurTridentJaipur, General Manager at Trident, Jaipur, responded to this reviewResponded February 9, 2013

Dear Guest,

This is in reference to your recent stay at Trident Jaipur and the subsequent feedback filled by you on Trip Advisor.

I am embarrassed by the feedback that you shared in detail about the cleanliness of the room , heating and the portion size of food.

I do apologise for not being able to meet your expectations in this regard.

Rest assured your feedback will be dealt with the seriousness it deserves and my entire housekeeping, engineering and kitchen team has been briefed on this regard.

This year especially north of India has been hit by a cold wave as a result a lot of regions recorded one of the lowest temperatures in recent years .

On basis of your feedback we are monitoring the heating temperature on a regular basis on fixed intervals daily in order to avoid a similar feedback.

I would please request you to treat this stay as an aberration from the usual high Trident service standards and give us another opportunity to serve you.

We appreciate your honest feedback about the same, as we are definitely going to act on it.

Warm Regards,
Prashant Gupta

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed January 29, 2013

We spent 3 nights at the Trident, Jaipur. Location is well placed for the major tourist sites without being in the hustle and bustle of the City. The rooms were comfortable and well maintained. The staff was very courteous and friendly and made our stay very welcoming. They went out of their way to make us feel comfortable and to offer us us advice and insights into Jaipur and Indian culture. A hotel we would recommend to our family and friends

  • Stayed: January 2013, traveled with family
    • Value
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1  Thank BarryB10846
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JaipurTridentJaipur, General Manager at Trident, Jaipur, responded to this reviewResponded February 9, 2013

Dear Guest,

Thank you for taking the time to share your feedback on Trip advisor.


The Trident Jaipur is indeed very conveniently located away from the hustle and bustle of the city and within 4 kms. from the Amer fort, the famous Pink city as well as opposite the Jal Mahal and right on the way to Delhi.

We are glad that you enjoyed all aspects of your stay and we shall continue to focus on exceed expectations of valuable guests such as yourself.

We pride ourselves in making our guests as comfortable as possible and give them insights on sightseeing, culture and where to shop.

We hope we have an opportunity to serve you again.

Best Regards,
Prashant Gupta

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 28, 2013

We spent two nights at this hotel 16th,& 17th of January 2013. The hotel was amazing and the staff were very attentive. Particularly liked the happy hours,got two drinks for the price of one. Also, liked the idea of paying tips at the end into a communal fund. Given the chance would stay there again, wonderful experience..and fabulous view from the 4th floor, of the palace partially submerged in the lake.

Room Tip: Try the 4th floor . Rooms 402 .or any room faceing the lake.
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  • Stayed: January 2013, traveled as a couple
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1  Thank landlady77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JaipurTridentJaipur, General Manager at Trident, Jaipur, responded to this reviewResponded February 9, 2013

Dear Guest,

Thank you for the really beautiful feedback and update about Trident Jaipur on Trip advisor .

It is indeed a pleasure to hear words of praise about your experience and a special thanks for mentioning the view, happy hours and the attentiveness and service of the staff.

Our staff are thrilled by this feedback and thank you for it .

We hope we have an opportunity to serve you again.

Best Regards,
Prashant Gupta

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 25, 2013

I have been recently to Trident for offsite from office. We were a group of 12 people. A very good hotel. Excellent staff, ever ready to help you. Service standards are very high. Food is good, rooms are nice. Bath room are small and compact. Chef had prepared special marwari food for our group, which was outstanding. Hotel staff always inquired what we would like to have for dinner and lunch before hand.
Negative : Few basic things which every 5 star hotel provide like tooth brush, tooth paste, comb, room slippers etc are not provided in the room.
Over all very good hotel. I would definitely recommend other.

Room Tip: Try and get rooms at higher floor as you can get a very good view of lake in front of the hotel and...
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  • Stayed: January 2013, traveled on business
    • Value
    • Location
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Thank amit m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JaipurTridentJaipur, General Manager at Trident, Jaipur, responded to this reviewResponded February 9, 2013

Dear Guest,

Thank you for taking the time to update an excellent Trip advisor review about your recent stay at the hotel .

It is really inspiring to read positive words as yours that motivate us to do our best every day and your feedback has been shared with our colleagues at the hotel.

The Trident Jaipur is indeed very conveniently located with in 4 kms. from the Amer fort, the famous Pink city as well as opposite the Jal Mahal.

Your feedback about hotel facilities, experience,friendliness, food and service has been shared with the staff.

The Chef's are thrilled by the mention of the special marwari food done for your group.

We are glad that you enjoyed all aspects of your stay and we shall continue to focus on exceed expectations of valuable guests such as yourself.

Looking forward to welcome you back on your next trip.

Best regards,
Prashant Gupta

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 24, 2013

I would describe this hotel as "German bus tours meet Indian businessmen". The hotel was efficiently run and I thought it was good value for the money. The staff were friendly and not pushy and the level of service was excellent. The hotel is also very well located between the pink city and the amber fort. I booked a lake view room however the great view of the Jal Mahal was blocked by trees so I would suggest that you ask for a room on the top floor for better views. The pool area was very lovely and for me was the oasis in the middle of Jaipur's chaotic hustle and bustle. I would note though that I did not find the staff as helpful and efficient when making transportation arrangements outside of the hotel's car which was quite pricey for the short distances you are travelling to see the sights, so if you are an independent traveller (ie. not part of the bus tours), transport to the pink city can be arranged with the auto-rickshaw wallahs waiting outside but bargain hard (200 rupees was the max paid for a return fare and say "No" when they insist on a short stopover at the shoe or sari factory on the way to your destination). To get to the amber fort, call a radio taxi and ask it to wait.

Stayed: January 2013
1  Thank Dento97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JaipurTridentJaipur, General Manager at Trident, Jaipur, responded to this reviewResponded February 19, 2013

Dear Guest,

Thank you for taking the time to share your feedback on Trip advisor.


The Trident Jaipur is indeed very conveniently located with in 4 kms. from the Amer fort, the famous Pink city as well as opposite the Jal Mahal and close to all the historic monuments.

We are glad that you enjoyed all aspects of your stay and we shall continue to focus on exceed expectations of valuable guests such as yourself.

I have shared your feedback about the friendly service and the way we go out of the way by suggesting you alternate transportations arrangements as per your need with my colleagues and they are thrilled about it.

We thank you for mentioning about the value for money as we are certainly a good value for money hotel as it is a great hotel with impeccable friendly service.

We hope we have an opportunity to serve you again.

Best Regards,
Prashant Gupta

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 23, 2013

These are lovely hotels with exceptional detail to service. We stayed at the Trident Hotels in Agra, Jaipur and Udaipur, India and every one of them was terrific. Food was great, rooms, service, all was just great. I would recommend these hotels to anyone going to India.

Room Tip: Far Down and away from the elevators since guests are generally inconsiderate and talk as they walk...
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  • Stayed: January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank ALangsam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JaipurTridentJaipur, General Manager at Trident, Jaipur, responded to this reviewResponded February 9, 2013

Dear Guest,

Thank you for taking the time to update an excellent Trip advisor review about your recent stay at the hotel .

It is really inspiring to read positive words as yours that motivate us to do our best every day and your feedback has been shared with our colleagues at the hotel.

The Trident Jaipur is indeed very conveniently located with in 4 kms. from the Amer fort, the famous Pink city as well as opposite the Jal Mahal and close to all the historic monuments which makes it convenient for our guests to cover the maximum .

We thank you for your feedback about all our hotels and their facilities, experience, dining options and service and has been shared with the staff.

We are glad that you enjoyed all aspects of your stay and we shall continue to focus on exceed expectations of valuable guests such as yourself.

Looking forward to welcome you back on your next trip.

Best regards,
Prashant Gupta

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 23, 2013

I along with my parents , Brother and his family were on a Family reunion party of sort, we meet in Delhi and traveled to Jaipur. our stay was from 27th Dec'12 to 29th Dec'12. though the booking was done on my brothers name however I had recommened the hotel to them on my reveiw of pics of the hotel. we have been to other Trident hotels before...our experience in them was not so bad... and expected similar service from Trident Jaipur and it was in our budget, so the hotel booking.

we were not expecting much from the hotel, but we were in for a surprise, the hotel sent a very professional pick-up service, the driver was polite and provided a lot of information on pace to go and timinging to go which helped us a lot in the comming day for planning our travel. The welcome at the front Porche of the hotel was very refreshing... very traditional welcome.. with hostess puting tika, flower neckless and polite salutation.... they dedicated a front office staff to us for doing the checkin formalities, so no standing at the front desk for the checking... we were seated in the lobby to complete the formalities... the same front office personal showed us the room along with the bell boy...the whole transaction of very smooth and had a personal & comforting touch all the way. the rooms were provided immediately... rooms were better in sized then the hotels in delhi... they were cleaner..and had all the amenities that one can get from a 4 star Delux ( i think that was the star rating of the hotel) hotel.

the hotel staff were every so polite and were able to speak and understand all our request...the service was prompt... queries were answered and always complete information were given....

thought the Alacart food menu in the only resturant/coffeeshop was not great... way to spice and quite tasteless ... but we surely liked the spread, quality and freshness of food serviced during the morning Breakfast buffet... we were quite impressed again by the service at the breakfast buffet

the travel desk was able to cater to our needs with the shortest possible timeline given to them and the service provieded was always best in class

the check out was quick and the drop to station was efficent and great....

overall the very best hospitatlity serive that we got during our family trip...we could not have asked for more.

Room Tip: the rooms facing the lawn/ garden are a better choice as you get a better view and also you wake up...
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  • Stayed: December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank sabyasachi1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JaipurTridentJaipur, General Manager at Trident, Jaipur, responded to this reviewResponded January 23, 2013

Dear Guest,

Thank you for the really beautiful feedback and update about Trident Jaipur on Trip advisor .

It is indeed a pleasure to hear words of praise for the hotel, facilities, staff , food and service and they are delighted to hear your words of praise.

We thank you for such a detailed feedback about your excellent experience with us for everyone to see .

To sum it up feedback like this really puts a smile on the face of our colleagues.

We hope we have an opportunity to serve you again.

Best Regards,
Prashant Gupta

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Trident, Jaipur

Address: Amber Fort Rd | opposite Jal Mahal, Jaipur 302002, India
Phone Number:
Location: India > Rajasthan > Jaipur District > Jaipur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Jaipur
#6 Romantic Hotel in Jaipur
#8 Spa Hotel in Jaipur
#8 Luxury Hotel in Jaipur
#9 Business Hotel in Jaipur
Price Range: $142 - $278 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Trident, Jaipur 5*
Number of rooms: 132
Reservation Options:
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Also Known As:
Trident, Jaipur Hotel Jaipur
Hilton Jaipur
Jaipur Hilton
Trident Hilton Jaipur
Trident Hotel Jaipur

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