The pictures on several booking sites for this hotel are exceptionally misleading; so much so that you would think they were of a different place entirely.
We checked in at 4pm and still had to wait for 20 minutes whilst they prepared the room.
As with another review, we booked at a discount for the suite, and were given a standard room. When we were finally shown the room it was in very bad condition. We refused to move into the room, and after about and hour we were shown a suite. This would appear to be something they try to get away with, as it would appear they only have a few suites, and like to keep those open to people paying a non-discounted rate.
The room was once again in horrible condition. It looks like they had let a group of toddlers loose in there for a few days. Marks all over everything. The walls, floors, all of the wood work. Nothing had been polished, no attempt had been made to make things look better. To make matters worse there was a huge area of damp on the wall next to the bed. The manager told me it "was an old stain" and that there was nothing they could do about it. I reached up and wiped a section clean. He shrugged. Great.
The pictures on make my trip were obviously taken when the hotel opened and since then they have done absolutely nothing to maintain the place. Everything is falling apart. Handles are falling off of doors, lamp shades are broken and fixed with tape, the window in the lift is shattered and looks like it would fall out completely if you leant on it.
If the pictures on the website were even remotely up-to-date then at least you could make an informed decision based on the price. As it is, we thought we were getting luxury and ended up with an over-priced low end budget hotel.
Do not be deceived, book somewhere else. We have been unable to get a refund for the 3 nights we paid for via makemytrip. Neither the hotel and makemytrip are taking any responsibility and I would recommend that you stay away from both companies.
- Official Description (provided by the hotel):
- Hotel Blue Heaven, Jaipur a business hotel in city center with close proximity to railway station and bus stand and Jaipur international Airport is just 12 kms away. We take pride in providing our guests with the highest quality and very personal service so we can emulate what it's like to be at home. We make sure that the rooms are to every guest's liking, as we understand that there is truly no place like home with our cozy 24 rooms you Slip into a world of relaxation and treat yourself to an unforgettable warm hospitality. ... more less