We booked a suite in Hotel Blue Heaven for 2 days 20-21st November 2012 from Makemytrip and we got good discount on makemytrip. when we reached the hotel, the hotel looked very poorly maintained as compared to pics on their website, Then we confirmed our booking from reception and within 30 mins we were offered a room in the mean time we had breakfast at hotels cafeteria, later on when we checked in our room we found that the room was a simple deluxe room and was not a suite. I called the manager and asked that we booked a suite and we got the answer that deluxe room is also of same quality as suite and we cannot offer suite as they are already occupied when i tried to emphasise that we want only suite, their reason was that suite costs rs 5000 bucks per day and on makem my trip i booked it in 1800/day so they tried to embaress me that i have paid less what ever if i have booked a suite.
I refused to check in that hotel and i was about to leave then a last they offered me a suite after waiting 2 hours, beleive me it ruined my trip, my mood, we didnt ask hotel for anything, taxi, restaurent or anything.
this type of unprofessional behavior is not acceptable from hospitality industry. Guys avoid this hotel
- Official Description (provided by the hotel):
- Hotel Blue Heaven, Jaipur a business hotel in city center with close proximity to railway station and bus stand and Jaipur international Airport is just 12 kms away. We take pride in providing our guests with the highest quality and very personal service so we can emulate what it's like to be at home. We make sure that the rooms are to every guest's liking, as we understand that there is truly no place like home with our cozy 24 rooms you Slip into a world of relaxation and treat yourself to an unforgettable warm hospitality. ... more less