My nieces wanted to celebrate the 25th Wedding Anniversary of their parents (my brother and his wife).
To surprise them, we made a reservation for one night at Lebua Lodge at Amer since Lebua Resort was full. The anniversary was on 25th November and we planned everything three days ago. The resort representatives (Atul Sharma and Naman Vaid) assured my Niece that they will make it an occasion to remember. However, all of us were worried and repeatedly asked them to ensure good time.
My nieces kept it a surprise and on 25th November packed them off to Lebua Lodge for a night, hoping that they will have a good time.
However, this surprise trip proved to be a disaster because of the callous attitude of the management specially the two guys mentioned above. And the Anniversary couple left in the evening itself without even staying the night.
There were no flowers in the room in spite of them promising us that they will be there. They assured us that they will setup a memorable dinner, but promptly forgot to inform the F & B team about it. When asked about it, Naman coolly said that he does not look after F & B. Well don't promise about something if you can't keep it.
My nieces and their parents were so miffed with everything that they left around 8 pm after staying for only 4-5 hours at the resort and this was after paying for the night.
The management's callous attitude is further displayed by the fact that even after one full day, no one has bothered to call to apologize or even ask why they chose to leave without staying the night.
Trust them to destroy a cherished moment... Not to make it special...
- Official Description (provided by the hotel):
- Located adjacent to the Amber Fort in Jaipur, Lebua Lodge at Amer is a unique exploration of modern Indian nomadic tents, which offers travellers an experience which is distinctive and yet of local origin. An ever-changing mosaic of colour, form and patterns that invite intimate dialogue between man, nature and design. Forty futuristic tents that look like canvas cubes await guests, each with a private pavilion and an outdoor garden. Each tent has large bay windows with light filtering curtains and a high roof that recedes in a slope. The interiors are done in shades of brown stone, wood and leather giving a sense of pared down luxury The tents come fully equipped with modern facilities for guests comfort. la Terre Spa by L'Occitane offers the latest Indian and Mediterranean treatments to purify the body and soothe the senses. Guests can select fresh flowers and herbs used for Swedish, Hawaiian, Lomi Lomi, Balinese, Ayurvedic and Shiastsu sequences. Guests can enjoy the treatments in a relaxing poolside cabana or in the confort of their own tents. ... more less
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