Having read other visitors reveiws about how good this hotel was we were looking forward to a comfortable and affordable hotel to stay in at the end of a long trip. This hotel advertises itself as 4* but we are not naive enough to expect western 4* in India. As it transpired, I would say that , at present, it only just manages to be 2* equivalent.
Hotel websites (including the hotel's own) state that this is a 'new hotel' in a plush residential area and is the best hotel location in Jaipur for visitng the various attractions. All rooms are provided with electronic safes, mini bars, free wi-fi, robes and slippers etc. They also state that the hotel boasts a bar and 2 restaurants, one of which is on the rooftop where you can dine outside with dramatic views of the Narhargarh Fort. It sounded just what we were looking for and we booked one of the 'Royal Suites'.
The above description bears little resemblance to what we found.
The location may be residetial but is far from plush. We found it to be very run down and dirty. The hotel is also located between a busy main road and a main line railway with all the resultant noise 24/7, and is far from being the best location for visiting the sights.
Our 'Royal Suite' had no safe, mini bar or any other advertised comforts and did not even have a window! The only daylight was provided by a small glass door which supposedly led onto a 'private balcony'. This proved to be about 4feet by 3 feet and looked out into a very small enclosed courtyard. Even this couldn't be accessed (if ever anyone would really want to) as the door was prevented from opening adequately by the installation of the AC unit outside.
We asked to move rooms next day and were provided with a lesser standard room on the top floor which still had none of the advertised facilities but at least had a window. However, we found that we then couldn't access the internet. We were told that wi-fi was only available in the lobby and first floor. We were then moved again to another lesser standard room on the first floor. This was 3 rooms in one day, none of which had the advertised facilities. We were told that these things were planned for the future!
We then went in seach of the bar and rooftop restaurant. Unsurprisingly we found that they too were 'planned for the future'.
We found the place to be nothing like the descriptions on the website. The place has obviously been rushed through to open before being properly completed and, together with the resultant slipshod build finish quality, has resulted in a poor standard. In addition, we found the reception staff to be generally surly and unhelpful. The advertised 'Tour Desk' was also found to be wanting when we got no replies to any of several requests for information.
On the plus side, we found the food in the restaurant together with the restaurant staff to be very good and we were grateful to be allowed to extend our check out time free of charge on the last day, although considering we had still paid for the higher standard room for our stay, we think this was the very least they could have done.
All in all we found the hotel to be totally unsatisfactory, (even given that this is India) and would not recommend it to others until all the works have been completed to the standard advertised.
- Official Description (provided by the hotel):
- Nahargarh Haveli is conveniently located in the city offering smart,contemporary and best in class services & facilities.Minutes away from some of tourist attractions.Centrally located in a plush residential area in the heart of city.Well furnished rooms,tastefully decorated with traditionally frescos.All rooms have attached bath,with shower special emphasis is laid on the cleanliness and maintenance of hygienic amenities. ... more less
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